It’s not uncommon for customers to overlook their billing details until an unexpected charge comes to light, especially with subscription services. This guide is designed to clarify how refunds work at Evolve Beauty, providing you with the necessary information on eligibility and the straightforward steps to request your money back swiftly. Our aim is to assist you in navigating the refund process with ease, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number found in the confirmation email or your Evolve Beauty account.
Account Email: Use the email address associated with your Evolve Beauty account when requesting your refund.
Purchase Date: Have the date of purchase ready, as it will help expedite the refund process.
Product Condition: Ensure that the product is unused and in its original packaging, as this is required for most refunds.
Return Shipping Receipt: Keep the receipt of the return shipping, as you may need to provide proof of return postage.
Reason for Return: Prepare a clear explanation as to why you are requesting a refund—such as product dissatisfaction or wrong item received.
Customer Service Correspondence: If you have previously communicated with customer service, include this correspondence for reference.
Payment Details: Have your payment method information readily available to confirm transaction details for processing.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Shop Pay
2-4 working days
Apple Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Evolve Beauty
At Evolve Beauty, users are entitled to certain rights regarding their purchases and may have eligibility for refunds based on specific circumstances related to the company's product offerings. Evolve Beauty focuses on providing high-quality beauty and skincare products designed to enhance wellness and self-care. Understanding your eligibility for refunds can help ensure a smooth and satisfactory shopping experience.
Below are situations that may qualify for refunds specific to Evolve Beauty:
Defective Products: If a beauty product is received in a defective or damaged condition, customers may be eligible for a refund upon a valid return request.
Incorrect Items Shipped: In the event that an incorrect product is shipped, users might be eligible for a refund or exchange after returning the item.
Unopened and Unused Products: If a product remains unopened and unused, customers typically have a window of time to request a refund.
Subscription Services: For users involved in any subscription offers, such as subscription boxes, the eligibility for refunds may vary based on the terms and conditions outlined at the time of purchase.
Order Cancellation: Depending on the timing of a cancellation request, there may be eligibility for a full or partial refund if the cancellation adheres to the outlined policy.
For more specific details regarding your individual situation or to explore any additional eligibility criteria, please refer to Evolve Beauty's official refund policy or reach out to their customer service team.
Step-by-Step Process to Request Your Evolve Beauty Refund Like a Pro
If you purchased through EvolveBeauty.com:
Visit the Evolve Beauty website and log into your account.
Navigate to the Account Settings section.
Locate the Subscriptions or Billing tab.
Find the membership or subscription you wish to refund and click on Request Refund.
In the refund request form, mention that the subscription renewed unexpectedly.
Highlight that the account has not been actively used to bolster your request.
Submit your request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions to view all active subscriptions.
Search for Requesting refunds, then click on the link.
Follow the instructions and provide details, mentioning the surprise renewal.
Highlight that you have not used the subscription recently.
Submit the form and monitor your email for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund for the amount of [Amount] due to the following situation: [describe reason].
Attached to this email are the relevant documentation for your review.
I would appreciate your confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting approval.
You will be notified once your request is under review, typically within 3-5 business days.
Processing
Your refund is currently being processed by our team.
You can expect your refund to be completed within 5-7 business days.
Refunded
Your initial payment has been refunded successfully.
The funds should appear in your account within a few business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed; some items may not be eligible.
You will receive a notification detailing the refunded amount and remaining items.
Completed
The refund process has been finalized successfully.
You can now check your account for the credited amount; thank you for your patience!
Canceled
Your refund request has been canceled, either by you or due to policy restrictions.
If you believe this is an error, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Evolve Beauty, customer satisfaction is a priority, and refund requests are handled in a straightforward manner. Here are some real user scenarios showcasing how customers successfully claimed refunds:
Product Discrepancy: A customer ordered the Natural Radiance Face Cream, but received the wrong item—a body lotion instead. After contacting customer service, they were guided through the return process, and once the correct product was shipped, a refund for the shipping cost was issued promptly.
Subscription Adjustment: A user found that they had accidentally subscribed to the Monthly Beauty Box while exploring the website. After reaching out for clarification, they managed to cancel their subscription within the grace period and received a full refund for the upcoming box, as it had not yet shipped.
Damaged Goods: A customer received a shattered bottle of Organic Facial Oil due to shipping mishandling. After submitting a photo and the order details via email, Evolve Beauty’s support team quickly issued a refund and arranged for a replacement to be sent out immediately.
Billing Query: A subscriber noticed an unexpected charge on their account during their renewal cycle of the Evolve Membership. Upon reaching out for clarification, they were informed this charge was for an additional promotional product sent. They opted for a refund for the promotional item after deciding they no longer wanted it, which was processed quickly.
The Easiest Way to Get a Evolve Beauty Refund
If you're frustrated trying to get a refund from Evolve Beauty—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Evolve Beauty is straightforward and user-friendly. Here are some efficient ways to stay updated on your refund progress:
Email Notifications: After you initiate a return, keep an eye on your email for updates from Evolve Beauty. They will send you an email confirmation when your return is received and another when your refund is processed.
Account Dashboard: Log into your Evolve Beauty account and navigate to the Order History section. Here, you can view detailed information about your orders, including the status of any refunds.
Mobile App Alerts: If you're using the Evolve Beauty mobile app, check the notifications section where you may receive alerts regarding your refund status directly on your device.
Refund Progress Information: Evolve Beauty provides updates on the specific stage of your refund, such as when it is being processed or when it has been completed, which can be found in your account settings.
Customer Support: If you have questions or concerns about your refund, you can reach out to Evolve Beauty’s customer support through their help center, where they can give you personal updates on your refund status.
FAQ
If you forgot to cancel your subscription on time, we understand that things can slip your mind. Unfortunately, we typically can't issue refunds for missed cancellations, as our policy is designed to honor the terms agreed upon at the time of purchase. We recommend reviewing your subscription details and reaching out to our customer support for any further assistance.
Refund processing times may vary depending on your bank or payment provider, but typically, you can expect to see your refund reflected in your account within 3 to 7 business days after we process it. We recommend checking with your financial institution for specific details regarding their processing times.
If you see a charge but do not have an active subscription, please check your account for any past orders or agreements that may have been overlooked. For further assistance, contact our customer support team with the details of the charge, and they will help clarify the situation and assist you with any necessary steps.
If you’re unable to receive a refund from Evolve Beauty directly, consider reaching out to customer service again for further assistance. You might also escalate your inquiry within their support system for additional resolution options. Additionally, reviewing your account details and transaction history can help clarify any potential issues.
If Evolve Beauty has declined your refund request, you may want to review their refund policy to ensure that your situation aligns with their guidelines. Additionally, consider reaching out to their customer support team again for further clarification or assistance. It's also helpful to check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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