Unexpected charges can catch anyone off guard, often leaving users questioning their billing details. If you've encountered an issue with an automatic subscription renewal or similar situation, this guide is here to help. We’ll walk you through how ExACT refunds work, who is eligible for a refund, and the straightforward steps to request your money back promptly. Our goal is to ensure you feel supported and informed throughout the process.
What You Should Prepare Before Applying For Refund
Account Information: Have your ExACT account email or username ready to verify your identity.
Transaction ID: Locate the specific transaction ID for the purchase you are seeking a refund for.
Purchase Date: Note the date when the transaction occurred, which will assist in the refund review process.
Product/Service Details: Prepare details about the service or product you are requesting a refund for, including the item name and description.
Reason for Refund: Clearly outline the reason for your refund request, citing whether it’s due to service issues, unauthorized charges, or dissatisfaction.
Correspondence Records: Gather any emails or communication with customer service related to the issue.
Payment Method: Document the method of payment used for the transaction, such as credit card details or PayPal information.
Cancellation Confirmation: If applicable, include any confirmation emails or notifications regarding cancellation of services.
Usage Evidence: If relevant, prepare any screenshots or data showing the usage of the service that supports your refund request.
Refund Policy Review: Familiarize yourself with ExACT's refund policy to ensure your request meets the outlined criteria.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
4-7 working days
Debit Card
3-5 working days
Direct Debit
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ExACT
At ExACT, we prioritize ensuring a seamless experience for our users, and understanding your rights regarding refunds is an essential part of that commitment. The nature of our services revolves around educational resources and assessment tools designed to facilitate learning. Given this unique setup, refund eligibility is evaluated based on specific user circumstances rather than on transactional discrepancies.
The following situations may qualify users for a refund from ExACT:
Course Cancellation: If a user decides to cancel their enrollment in a course before the course start date, they might be eligible for a refund, subject to the specific terms outlined at the time of registration.
Service Not Rendered: In instances where a user has subscribed to a service but is unable to access it due to technical difficulties not resolved within a reasonable timeframe, this situation may qualify for a refund.
Subscription Downgrade: If a user downgrades their subscription before the renewal date, they could be eligible for a prorated refund based on the remaining access period of the previous subscription tier.
Inaccuracy in Materials: If a user finds significant inaccuracies or outdated information in the resources provided that impacts the quality of the educational experience, they might qualify for a refund after notifying ExACT of the issue.
Ultimately, the eligibility for a refund will be evaluated on a case-by-case basis, taking into account the specific circumstances surrounding the user's account and usage of services provided by ExACT.
Step-by-Step Process to Request Your ExACT Refund Like a Pro
If you purchased through ExACT.com:
Visit edgate.com.
Log in to your account using your credentials.
Navigate to the Account Settings section.
Click on Billing History to view recent transactions.
Locate the transaction for your membership or subscription.
Click on Request Refund next to the relevant transaction.
Fill out the refund form, mentioning that the subscription renewed without notice or that the account was unused since the last billing period.
Submit the form and await confirmation of your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for ExACT and tap on it.
Select Cancel Subscription (if applicable) to stop future charges.
Scroll down and tap Report a Problem.
Follow the prompts to describe the issue, mentioning that the subscription renewed without notice.
Submit the request and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu (three lines) at the top left.
Select Subscriptions.
Find your ExACT subscription and tap on it.
Tap on Cancel Subscription to prevent future charges.
To request a refund, go back to the main menu and tap on Account.
Select Purchase History.
Locate the charge for ExACT, tap on it, and select Request a Refund.
Follow the on-screen instructions, stating that you are requesting a refund because the subscription was not used.
Submit the request and check your email for updates.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on Manage Account.
Select Subscriptions.
Find the ExACT subscription and click on Cancel Subscription to stop future billing.
To request a refund, contact Roku’s support via their Contact Us page.
Choose the option to chat or email support.
When describing your issue, mention the subscription renewed unexpectedly and state that you wish to seek a refund.
Submit your inquiry and wait for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached the necessary documentation for your review.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is awaiting approval.
Your refund is being processed. You will be notified once it's approved, usually within 1-2 business days.
Processing
The refund is being actively processed by our team.
Expect the refund to be completed soon. It may take up to 3-5 business days for the funds to appear in your account.
Refunded
The refund has been successfully processed and funds have been returned to your account.
You should see the refunded amount in your account shortly. Please allow up to 7 business days for bank processing.
Partially Refunded
A portion of your original payment has been refunded.
You will receive the specified amount back. Total refund details can be found in your account.
Completed
The refund process is fully complete.
Your account has been updated, and all necessary actions regarding your refund are finished.
Cancelled
The refund request has been cancelled, either by you or by customer service.
No further action will be taken on this refund request. If you wish to pursue a refund again, please re-apply.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ExACT, we understand that various circumstances may prompt users to inquire about refunds. Here are some realistic scenarios where users successfully claimed refunds from our services:
Subscription Mix-Up: A user mistakenly selected a higher-tier subscription when renewing their plan. Upon realizing the error, they contacted ExACT support for assistance. After a quick review, a refund for the difference was issued, and the user was updated to their intended lower-tier plan.
Service Interruption: A customer faced an unexpected service interruption due to scheduled maintenance that extended beyond the informed timeframe. They reached out for clarification and, acknowledging the inconvenience, ExACT provided a prorated refund for the downtime period.
Account Downgrade: After evaluating their needs, a user decided to downgrade their subscription plan. During the transition process, they noticed an unintentional charge for the higher tier. After submitting a request, the team promptly processed a refund for the excess amount charged during the account adjustment.
Trial Transition: A user opted for a free trial but decided to opt-out before the trial ended. However, they noticed a charge for the full subscription. They contacted ExACT’s support team, who quickly recognized the user's intention and issued a refund, ensuring their account status reflected only the trial period.
The Easiest Way to Get a ExACT Refund
If you're frustrated trying to get a refund from ExACT—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently within ExACT is essential for staying informed about your transaction updates. Follow these targeted tips to ensure you have the most accurate and timely information about your refunds.
Email Notifications: Keep an eye on your registered email address for updates on your refund status. ExACT typically sends notifications detailing the current stage of your refund, including approvals and processing times.
In-App Notifications: If you use the ExACT mobile app, make sure to enable notifications. The app provides real-time updates about your refund status directly on your device, ensuring you never miss an important alert.
Account Dashboard: Visit your ExACT account dashboard where you can find a dedicated section for tracking refunds under the 'Order History' tab. Here, you can review the status of each refund request, including any discrepancies or pending actions.
Billing Section: Check the 'Billing' section of your account settings. This area contains detailed information about all your past transactions and their respective refund statuses, including dates and amounts.
Detailed Progress Updates: ExACT provides detailed updates showing the progress of your refund, from initiation through to completion. Look for information such as whether your refund has been approved or is in processing.
Customer Support: If you have questions or need further clarification, use ExACT's integrated customer support chat feature available within the platform. This tool can help you get precise answers about your refund status quickly.
FAQ
Refunds for ExACT subscriptions are generally not issued if a user forgets to cancel before the billing period ends. It's important to review the cancellation policy provided at the time of purchase for specific details. We recommend reaching out to customer support for assistance and to explore any potential options available.
Refund processing times can vary depending on the payment method used. Typically, refunds may take 5 to 10 business days to appear in your account after the refund is processed. If you have any concerns or delays, it's recommended to check with your bank or payment provider for specific timelines.
If you see a charge from ExACT but believe you don't have an active subscription, please check your account status by logging in to the EdGate platform. If you still require assistance, contact our customer support team with your account details so we can help clarify the charge.
If you're unable to receive a refund directly from ExACT, consider reaching out to customer service again for further clarification on your request. Additionally, you may want to explore escalating your inquiry within ExACT's support system to ensure it receives the appropriate attention. Reviewing your account details or checking the policies related to refunds may also provide helpful insights.
If you receive a refusal for a refund from ExACT, start by reviewing their refund policy to ensure you meet the necessary criteria. You may also consider reaching out to customer support again for further clarification or assistance. Additionally, double-check your account details to confirm the status of your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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