Navigating billing practices can often be overlooked until an unexpected charge arises, especially with automatic renewals. This guide aims to provide clarity on how refunds work at Excel Apartments, outlining eligibility criteria and the straightforward steps to request a refund efficiently. Whether you’re addressing an overlooked subscription or need assistance with a billing matter, we’re here to help you smoothly reclaim your funds.
What You Should Prepare Before Applying For Refund
Reservation Confirmation Email - Have your original booking confirmation handy, which includes your reservation number.
Reason for Refund - Clearly state your reason for requesting a refund, whether it be cancellation, dissatisfaction, or another issue.
Payment Method Information - Provide details about how you paid, including credit card information or any other payment method used.
Check-In Details - Include your scheduled check-in date and any amendments made to your booking.
Communications - Keep a record of any email or message correspondence with Excel Apartments regarding your reservation.
Transaction ID - Make sure to have your transaction ID available for quick reference during the refund process.
Policy Acknowledgment - Familiarize yourself with and mention any relevant cancellation or refund policy from the Excel Apartments website.
Proof of Payment - Include any receipts or bank statements that show the charge made to your account.
Feedback Form - If applicable, be ready to fill out any required feedback form specified by Excel Apartments for handling complaints.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Check
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Excel Apartments
At Excel Apartments, customers have specific rights regarding their reservations and potential refunds based on unique circumstances. The nature of services provided—including short-term and long-term stays—means that eligibility for refunds can vary depending on the situation surrounding each booking. Understanding these factors is crucial for determining if a refund may be applicable.
Cancellation Policy: Refund eligibility may depend on the timing of cancellations. If a reservation is canceled within the specified timeframe outlined in Excel Apartments' cancellation policy, users may qualify for a full or partial refund.
Reservation Changes: Users requesting changes to an existing reservation may be eligible for a refund if the new booking rate is lower than the original, subject to availability and terms.
Service Issues: If guests encounter issues during their stay that prevent them from enjoying the accommodations (e.g., maintenance problems), they may qualify for compensation or a refund, contingent upon reporting the issue within the designated period.
Promotional Offer Limitations: If a user books during a promotional offer but subsequently does not receive the promised benefit due to no fault of their own, they may be eligible for an adjustment or refund.
Overpayment Situations: In cases where the total charge exceeds the agreed-upon rate due to billing discrepancies, a refund may be processed once verified.
It is important for users to note that each situation is evaluated individually based on Excel Apartments' policies, and the specifics of each booking will play a significant role in determining refund eligibility.
Step-by-Step Process to Request Your Excel Apartments Refund Like a Pro
If you purchased through ExcelApartments.com:
Visit the Excel Apartments website and log into your account.
Navigate to the Billing or Account section.
Locate your Transaction History or Payment History.
Identify the recent charge you wish to refund and click on it to view details.
Look for the Request Refund option and click it.
Fill out the refund request form; in the description, mention that the service was not utilized since the last payment.
Submit the form and wait for a confirmation email regarding your refund request.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select Subscriptions to view all your active subscriptions.
Find and select your Excel Apartments subscription.
Tap Cancel Subscription at the bottom if prompted—this is required before requesting a refund.
Go to Report a Problem at reportaproblem.apple.com.
Sign in with your Apple ID.
Find the Excel Apartments charge and click on Report next to it.
Select I didn’t authorize this charge as the reason for your refund.
In the comments, emphasize that the subscription was not used or did not meet your expectations.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions.
Tap Subscriptions and find your Excel Apartments subscription.
Look for and tap the Cancel Subscription option.
Visit the Google Play Help page on your browser.
Click on Request a Refund for your recent subscription charge.
Fill in the reason for your request, highlighting that you were not aware it would renew or that you haven’t used the service.
Submit your refund request and await confirmation via email.
If you purchased through Roku:
Turn on your Roku device and navigate to the Home screen.
Scroll and select Streaming Channels.
Open the Channel Store and go to your Account.
Sign in and locate the Excel Apartments channel.
Uninstall the channel if necessary; this may help proceed with a refund request.
Visit Roku's official support page at support.roku.com.
Select Contact Support and choose the relevant options to reach the refund request section.
Highlight in your message that you did not use the subscription and provide details of the charge.
Submit your refund request through the established form.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
My account email is [Your Email], and I am writing to bring to your attention a billing situation regarding my account. [describe reason]
I would like to request a refund for the amount of [Amount]. I have attached the relevant documentation for your review.
Please confirm receipt of this request within the next 3-5 business days. Should you need any further information, feel free to contact me at [Your Phone Number].
Thank you for your attention to this matter.
Best regards,
[Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This means we are reviewing your request and you will be notified about the next steps within 3-5 business days.
Processing
Your refund is currently being processed by our team.
This means we are actively working on your refund, which typically takes 5-7 business days to complete.
Refunded
Your refund has been successfully completed and funds have been returned to your payment method.
The amount should reflect in your account within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your original payment has been refunded.
You will receive a notification detailing the amount refunded and the remaining balance.
Canceled
Your refund request has been canceled.
Please contact our support team for more information if you believe this is in error.
Completed
The refund process is finished, and all actions are complete.
You have successfully received your funds, and no further action is required from you.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Excel Apartments, we understand that situations can arise that may require our users to seek refunds or account adjustments. Here are a few realistic scenarios where individuals successfully claimed refunds:
Unexpected Relocation: After securing a lease, a tenant received a job offer in another state, prompting them to cancel their rental agreement. They contacted Excel Apartments' customer support and received a refund for the initial deposit, as their request was made within the cancellation window.
Service Interruption: A user experienced a temporary disruption in internet service due to maintenance at their apartment complex. Upon reporting the issue, they were honored with a partial refund for the month of service, which was clearly communicated in their lease terms.
Change in Roommate: A tenant found themselves in a situation where their roommate had to move out unexpectedly. They reached out to Excel Apartments and were able to adjust their rent payment reflectively, receiving a refund for the overpayment during the month the lease was adjusted.
Billing Error: A resident noticed an error in their monthly billing statement where a fee had been applied incorrectly. After discussing it with customer support, they were relieved to find out that the charge was reversed, and a refund was processed promptly for the discrepancy.
The Easiest Way to Get a Excel Apartments Refund
If you're frustrated trying to get a refund from Excel Apartments—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Excel Apartments is straightforward with the right steps. Below are efficient methods to ensure you stay informed about your refund progress.
Email Notifications: Keep an eye on your email inbox for updates regarding your refund. Excel Apartments sends detailed emails outlining the status of your refund request, including any required actions on your part.
In-App Notifications: If you have the Excel Apartments mobile app installed, check your in-app notifications. Important updates about your refund will be sent directly to the app, allowing you to stay updated on-the-go.
Account Dashboard: Log into your Excel Apartments account and navigate to the Billing Section. Here, you can view all recent transactions, including any pending refunds and their current status.
Order History: Under the Order History tab in your account settings, you can find specific details about your refund requests. This will show whether the refunds are processed, pending, or completed.
Refund Progress Updates: Each refund request comes with a tracking number and a timeline. Monitor the progress using this information, which is detailed in your refund confirmation email as well as listed in your account dashboard.
Customer Support: If you have questions or need clarification, reach out to Excel Apartments' customer support. They can provide the latest updates on your refund status not available through the app or website.
FAQ
Refunds for late cancellations typically depend on the terms agreed upon at the time of booking. If you forgot to cancel on time, we encourage you to reach out to our customer service team to discuss your situation, as they may be able to assist you based on the specific circumstances.
Refund processing times may vary based on your financial institution's policies. Generally, you can expect to see the refund reflected in your account within 5 to 10 business days after it's processed. Please check with your bank for the most accurate information regarding your specific account.
If you notice a charge but don't have an active subscription, please start by checking your email for any confirmation or notification related to this transaction. If you still have questions, contact our customer support team directly with your details, and they will assist you in resolving the issue promptly.
If you are unable to obtain a refund directly from Excel Apartments, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within Excel Apartments' support system for additional guidance. Additionally, reviewing your account details and previous communications may provide helpful context for your situation.
If Excel Apartments refuses to issue a refund, you may consider reviewing their refund policy for further clarification on the terms. It could also be helpful to contact customer support again for additional information or to address any misunderstandings. Checking your account details may provide insights into the status of your refund request.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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