How to Get an Exhale Refund

• Order Number: Gather your unique order ID provided in your confirmation email for easy reference.
• Transaction Receipt: Have the original digital receipt or transaction confirmation available to confirm your purchase details.
• Account Details: Be ready with your Exhale account email and any associated account information to verify your identity.
• Item Condition Documentation: If applicable, take clear photos of the product and its packaging, especially if the item is defective or not as described.
• Reason for Refund: Prepare a concise explanation for your refund request, detailing the issue with the product or service.
• Customer Support Communication: Keep a record of any previous correspondence with Exhale’s support team regarding your issue.
• Return Label: If required, print any return labels or instructions provided by Exhale for sending back products.
• Shipping Tracking Information: Have the tracking number for any return shipment if you’ve already sent back an item.

*Working days are Monday to Friday, and don't include public holidays.

At Exhale, we understand that our customers may occasionally have questions regarding their rights and eligibility for refunds. Our products and services are designed to enhance your experience, and we strive to ensure satisfaction. Refund eligibility may vary based on specific circumstances related to purchase history and service usage.

• Product Quality Issues: If a product does not meet your expectations due to a quality concern, you may qualify for a refund. This situation would typically require documentation or evidence of the issue.
• Shipping Errors: If an incorrect item is received, customers may be eligible for a refund or a replacement, depending on the situation and the inquiry's timely submission.
• Subscription Cancellations: In the instance where a subscription has been cancel the prospective billing cycle might not apply. Users could be eligible for a refund for any unused service period based on the cancellation terms stated in your account settings.
• Defective Products: If a product is determined to be defective within a specified period, users may qualify for a refund as outlined in our return policy.

For any inquiries about specific situations or to pursue a possible refund, we encourage customers to consult our customer service team for assistance, ensuring clarity on individual account status and eligibility criteria.

At Exhale, users occasionally encounter situations that lead to refund requests. Here are some realistic scenarios where customers have successfully claimed refunds:

• Subscription Cancellation Timing: A user decided to cancel their monthly subscription during the billing cycle but noticed a charge shortly afterward. Upon contacting customer support, they clarified the cancellation timing and received a refund for the last charged amount.
• Incorrect Product Delivery: After ordering a specific type of tobacco blend, a customer received an incorrect product. They reached out to Exhale's customer service, and after confirming the mix-up, they were provided with a refund and a replacement of the correct item.
• Product Quality Issues: A user experienced dissatisfaction with a particular product quality, finding it did not meet their expectations. They submitted feedback along with their request, and Exhale promptly processed a refund as part of their customer satisfaction commitment.
• Subscription Plan Adjustment: A customer intended to upgrade their subscription plan but accidentally selected a lower tier. After reaching out for assistance, Exhale's support team facilitated the downgrade and issued a refund for the difference in subscription fees.

At Exhale, we aim to make the refund tracking process as seamless as possible. Here’s how to track your refund status efficiently:

• Email Updates: Keep an eye on your email inbox for updates about your refund status. Exhale sends emails whenever there is a change in your refund process, so look for messages with subject lines related to refunds.
• Account Dashboard: Log into your Exhale account and navigate to the Order History section. Here, you can see the specific status of your refund, including any notes from our support team.
• In-App Notifications: If you use the Exhale mobile app, check your notifications section. We provide real-time updates about refunds directly in the app, ensuring you stay informed even when you’re on the go.
• Billing Section: Go to the Billing section of your account settings. This area not only shows your transaction history but also highlights any processed refunds and their expected time frames.
• Customer Support: If you are unable to track your refund through the above options, feel free to reach out to our customer support. You can find a contact option in your account dashboard or through the help center.