We understand that billing often becomes a concern only when an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to clarify how ExpertSpace handles refunds, including who is eligible and the steps to quickly request your money back. Our aim is to ensure you feel informed and supported throughout the process, making it as seamless as possible for you.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your ExpertSpace account email address and password ready for verification.
Transaction ID: Locate the transaction ID from your purchase confirmation email to reference during your refund request.
Order Details: Gather details about the specific service or digital product purchased, including dates and costs.
Proof of Purchase: Keep a copy of your order confirmation email or receipt that includes payment details.
Refund Policy Reference: Review and familiarize yourself with ExpertSpace's specific refund policy to understand eligibility.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, including any relevant circumstances or dissatisfaction.
Account Activity: If applicable, document any interactions with customer support regarding your purchase.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Stripe
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ExpertSpace
At ExpertSpace, users have specific rights regarding refunds based on the nature of the services offered. As a platform for coaching and educational services, eligibility for refunds typically revolves around subscription management and service accessibility. Users are encouraged to familiarize themselves with the following scenarios that may qualify for a refund:
Service Dissatisfaction: If a user feels that their experiences with the coaching sessions did not meet the outlined expectations or descriptions at the time of subscription, they may inquire about potential eligibility for a refund.
Subscription Changes: In circumstances where users need to change their subscription level or pause their subscription, adjustments to future billing may be eligible for review and possible credit.
Technical Issues: Should a user encounter significant technical problems that prevent access to scheduled sessions or resources after reasonable troubleshooting efforts, they may be eligible for a credit or refund for that specific service period.
Cancellation Within the Trial Period: Users who choose to cancel their subscription within a specified trial period may qualify for a full refund, subject to the terms outlined upon enrollment.
Policy Changes: If ExpertSpace introduces significant changes to their service offerings that affect a user's current subscription, users may request a reevaluation of their subscription fee and possible adjustment or refund.
For further details, users are encouraged to refer to ExpertSpace’s official refund policy or reach out to customer support for personalized assistance regarding their account situations.
Step-by-Step Process to Request Your ExpertSpace Refund Like a Pro
If you purchased through karenkissanecoaching.com:
Fill out the refund request form, making sure to include the following points:
Mention that you had an unexpected renewal.
Emphasize that your account was unused during the billing period.
Clarify any specific issues encountered with the service.
Submit the form and wait for a confirmation email about your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your membership to karenkissanecoaching.com.
Tap Report a Problem to initiate the refund process.
Choose the reason for the refund, noting the following:
Indicate that the subscription auto-renewed without notice.
State that you did not utilize the service.
Submit your request and check for updates via email.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the menu icon (three horizontal lines) and select Account.
Go to Purchase History.
Find your transaction for karenkissanecoaching.com.
Tap on the order and select Refund.
Provide feedback, focusing on:
That the subscription renewed without prior consent.
Indicate that you did not use the service.
Submit your request and monitor your email for updates.
If you purchased through Roku:
Visit the Roku website and log in to your account.
Go to the Manage your subscriptions section.
Find your subscription for karenkissanecoaching.com.
Select the option to Request a Refund.
In your request, make sure to:
Explain that the renewal occurred without adequate notice.
Highlight that the account was not engaged during the billing period.
Submit the form and look for a confirmation via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention the following billing situation: [describe reason].
In light of this, I would like to request a refund of [Amount]. I have attached the necessary documentation for your reference.
Could you please confirm the receipt of this request and provide an update within 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
This means we are currently assessing your request. You will be notified once we have an update.
Processing
Your refund is being processed by our team.
We are working on your refund, and you can expect it to be completed shortly.
Refunded
Your refund has been successfully processed.
The funds have been returned to your original payment method. Check your account for confirmation.
Partially Refunded
A portion of your refund has been processed.
Only part of your order was eligible for a refund. The remaining balance is not refundable.
Completed
Your refund process is complete and accounted for.
You can now access your funds or closed documentation confirming your transaction details.
Canceled
Your refund request has been canceled.
You will need to submit a new request if you wish to pursue your refund again.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ExpertSpace, users often have unique experiences when navigating their services. Here are some real-world scenarios showcasing how users successfully claimed refunds:
Cancellation Timing: A user signed up for an ExpertSpace coaching package but decided to cancel shortly before the next billing cycle. Upon reaching out, they received a full refund for the upcoming charge, as they had canceled within the stipulated refund period outlined in their subscription agreement.
Service Disruption: A client experienced a brief interruption in online coaching sessions due to a technical issue. After informing ExpertSpace of the disruption, they were offered a partial refund for the missed sessions, which the team processed efficiently.
Account Management Queries: A user initially selected a premium plan but later realized a different tier better suited their needs. After contacting customer support for clarification on pricing, they were able to receive a refund for the difference when they downgraded to the standard plan.
Payment Method Update: A customer mistakenly used an outdated payment method that resulted in an unsuccessful transaction. Once they updated their payment information, ExpertSpace processed a refund for the earlier attempt, ensuring the customer could smoothly continue with their subscription plan.
The Easiest Way to Get a ExpertSpace Refund
If you're frustrated trying to get a refund from ExpertSpace—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ExpertSpace is straightforward and efficient, ensuring you stay informed throughout the process. Here are key tips to keep in mind when checking your refund status:
Check Your Email: ExpertSpace sends automatic email notifications regarding your refund status. Look for updates that specify whether your refund has been approved, processed, or completed.
Utilize the ExpertSpace Mobile App: If you’re using the ExpertSpace app, navigate to the 'Notifications' section where you can receive real-time updates about your refund.
Visit Your Account Dashboard: Log in to your ExpertSpace account and click on 'Account Settings.' Here, you will find a section dedicated to 'Order History' that details all your transactions, including the status of any pending refunds.
Review the Billing Section: In your account, go to the 'Billing' section to see the timeline and progress of your refund. ExpertSpace provides a clear status indicator showing where your refund stands in the process.
Track Refund Progress: ExpertSpace offers information on expected processing times and any potential delays. Make sure to check this within your order history for specifics related to your refund.
Use Customer Support: If you have further questions or need assistance, utilize the 'Help Center' on the ExpertSpace website or app. You can submit a ticket regarding your refund which will also be tracked within your account.
FAQ
Unfortunately, if you forget to cancel your subscription before the deadline, we are unable to issue a refund for that billing period. We recommend reviewing our cancellation policy for future subscriptions to ensure you can manage your account effectively.
Refunds from ExpertSpace typically take 5 to 10 business days to process, depending on your bank's policies. Once your refund is initiated, you will receive a confirmation email, and the funds should appear in your account shortly after processing is complete.
If you see a charge but don't have an active subscription, please check your account for any recent sign-ups or trial periods that may have converted to a paid subscription. If everything appears correct and you still believe the charge is in error, contact our customer support team with relevant details for further investigation.
If you are unable to secure a refund directly from ExpertSpace, consider reaching out to their customer service team again for further clarification on your request. You may also explore escalating your inquiry within their support system to ensure it's addressed appropriately. Additionally, reviewing your account details and prior communications can provide helpful context for your situation.
If ExpertSpace refuses to issue a refund, you may want to review their refund policy for clarity on the situation. Additionally, consider reaching out to their customer support team again for further assistance, or double-check your account details to ensure all necessary information has been provided.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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