Many individuals rarely pay attention to billing until an unexpected charge catches their eye—such as an automatically renewed subscription. This guide is designed to clarify how refunds work for Extended Service Plans at CertifiedCare.ca, outlining eligibility criteria and providing step-by-step instructions to help you request your money back efficiently. We aim to make the refund process as smooth and straightforward as possible, ensuring you can focus on what matters most.
What You Should Prepare Before Applying For Refund
Your Account Information: Have your account credentials ready for log-in or verification purposes.
Transaction ID: Gather the specific transaction ID for the extended service plan you wish to refund.
Purchase Receipt: Locate the original purchase receipt or confirmation email that confirms your subscription to the extended service plan.
Service Details: Prepare a brief description of the service or product for which you're requesting a refund, including model numbers or serial numbers if applicable.
Reason for Refund: Clearly outline and document your reason for requesting the refund, as per the guidelines provided by Certified Care.
Banking Information: Have your account details ready if a direct deposit refund is required, including account number and institution details.
Previous Communication: If applicable, gather any previous correspondence with customer service regarding the refund request.
Policy Agreement: Review the terms of the extended service plan agreement to ensure compliance with the refund policy.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
5-7 working days
Bank Transfer
7-10 working days
Debit Card
3-5 working days
Gift Card
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from extended service plan
At Certified Care, users have specific rights and circumstances under which they may qualify for a refund from their extended service plan. Our plans are designed to provide protection and assistance for products and services, and it's important to understand the eligibility criteria that apply based on your account management and subscription status.
Refund eligibility may arise in several scenarios, particularly related to your account status and the nature of the service being provided. Here are some situations relevant to your use of the extended service plan that might qualify for a refund:
Cancellation of Service: If you have decided to discontinue your extended service plan and have followed the appropriate cancellation procedures, you may be eligible for a refund for any unused portion of the service period.
Service Not Rendered: In instances where the service promised under your plan was not provided as described, you might qualify for a refund based on the specifics of your agreement.
Plan Changes: If you have made changes to your service plan that resulted in a decrease in the total cost, any difference in charges could be subject to refund consideration.
Product Replacement: Should a product covered under your plan be replaced, you may be eligible for a pro-rated refund based on the terms of your extended service plan.
Disputes Over Charges: If you have questions regarding specific charges on your account related to your service plan, a review of your billing details may lead to a potential refund depending on your situation.
For any inquiries regarding your eligibility for a refund or to discuss your account status further, please reach out to our customer service team for personalized assistance.
Step-by-Step Process to Request Your extended service plan Refund Like a Pro
Select 'Subscriptions' or 'Billing' from the menu options.
Locate the subscription you wish to refund.
Click on the 'Request Refund' button near the subscription details.
In the message box, mention that your subscription renewed without notice.
Select a reason for the refund, such as 'Unused Account' or 'Not Needed'.
Submit your refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the menu.
Select 'Subscriptions'.
Choose the 'certifiedcare.ca subscription' from the list.
Scroll down and tap 'Report a Problem'.
Select 'Request a Refund' under the problem options.
In the message, emphasize that the subscription renewed without prior notice.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the menu icon (three horizontal lines) in the upper left corner.
Select 'Subscriptions'.
Locate and tap on the 'certifiedcare.ca subscription'.
Tap 'Cancel Subscription' if applicable.
Follow up with a refund request. Tap on 'Report a Problem'.
In your message, mention that your account was unused or that you had not intended to renew.
Complete and submit the form.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select 'My Account' from the menu.
Find and click on 'Manage your subscriptions'.
Locate the 'certifiedcare.ca' subscription in your list.
Click on 'Unsubscribe' to cancel your subscription.
Return to the 'My Account' page and scroll down to 'Order History'.
Find the transaction for the subscription and click 'Request Refund'.
Indicate that you were not aware of the automatic renewal.
Submit your refund request and await an email confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to extended service plan for Refund
Script
Copy
Subject: Refund Request – extended service plan Account [Your Email]
Dear Certified Care Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount]. Please find the attached documentation for your review, if applicable.
Could you please confirm the status of this request within 3-5 business days? You can reach me at [Your Phone Number] if you need any additional information.
Thank you for your attention to this matter.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been received but not yet processed.
Your refund is in queue. Expect processing within 3-5 business days.
Processing
Refund is currently being reviewed and processed.
We are actively working on your refund. You will be notified once it is completed.
Refunded
The full amount has been refunded to your original payment method.
Your refund has been successfully processed. Check your account for the credited amount.
Partially Refunded
A portion of the total has been refunded due to the terms of the service plan.
You will receive a partial refund as per our policy. Review the details in your account.
Completed
The refund process is fully completed and all funds have been released.
Your refund is finalized. Thank you for your patience.
Canceled
The refund request has been canceled by the user or the system.
Your refund request is no longer active. Contact support for further assistance if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding how users have successfully navigated the refund process can provide valuable insights into managing extended service plans effectively. Here are some specific scenarios where users claimed refunds:
User Mark wanted to cancel his extended warranty for his laptop prior to the end of the cancellation period. After confirming his cancellation through the customer support portal, he received a full refund within five days, enabling him to allocate funds towards a new device.
Jessica recently upgraded her subscription plan for additional features but found she wasn't utilizing them. Upon assessing her account usage, she decided to switch back to her previous plan within the trial period. The service promptly processed her request and issued a refund for the differential amount.
During a scheduled maintenance period, Sarah experienced a significant interruption in service that impacted her usage. After reporting the issue through the customer service chat, she was informed that as a courtesy, a refund would be applied for the downtime, which was promptly reflected in her account.
After purchasing a multi-year service plan, Tom realized he had selected the wrong coverage duration. By reaching out to the customer service team within the specified adjustment window, he was able to modify his plan and received a refund for the difference, resulting in a smoother onboarding experience.
The Easiest Way to Get a extended service plan Refund
If you're frustrated trying to get a refund from extended service plan—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with your extended service plan from CertifiedCare is essential to stay updated on your request. By following the below steps, you can easily monitor the progress of your refund.
Email Updates: Keep an eye on your inbox for refund status updates from CertifiedCare. Look for emails with the subject line "Refund Status Update" which will provide timely information on where your refund stands.
Account Dashboard: Log in to your account at certifiedcare.ca and navigate to your Account Dashboard. Under the Order History section, you will find detailed information about all your refunds, including the expected processing time.
Mobile App Notifications: If you have the CertifiedCare mobile app, ensure your notifications are enabled. You’ll receive real-time alerts about your refund status directly on your device.
Billing Section: Within your account, check the Billing Section for any pending refunds. This area provides updates on the amount refunded and the date it was processed.
Tracking Tools: Utilize the Refund Tracker Tool available on the website. By entering your refund reference number, you can get instant updates on the progress of your request.
FAQ
Refunds for an extended service plan can depend on the specific terms of your agreement. If you forgot to cancel on time, it's best to reach out to our customer support for guidance on your situation. We will do our best to assist you based on your plan details.
Refund processing times can vary, but generally, it may take between 5 to 10 business days for the refund to appear in your account after it has been approved. Factors such as your bank's processing times can influence how quickly the funds are available.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or trial periods that may have auto-renewed. If you still believe the charge is incorrect, contact our customer support team with your transaction details, and they will assist you further.
If you are unable to secure a refund directly from the extended service plan, consider reaching out to their customer service team again for further assistance. You may also want to explore escalating your issue within their support system to ensure it receives the necessary attention. Additionally, reviewing your account details and any related documentation may provide helpful insights.
If your request for a refund from the extended service plan is denied, start by reviewing the refund policy to ensure all criteria were met. It may be helpful to reach out to customer support again for further clarification or to discuss your request. Additionally, checking your account details to confirm any pending transactions could provide further insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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