It's common for users to overlook billing details until an unexpected charge catches their attention—perhaps an automatic subscription renewal took place. This guide aims to clarify how Eyo's refund process works, who qualifies for a refund, and the steps you can follow to request your money back efficiently. Whether you're new to Eyo or simply need assistance, we’re here to provide clear and helpful information every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Have your Eyo account login details ready, including your username and email associated with the account.
Transaction ID: Locate the specific transaction ID associated with the purchase you want to refund.
Order Confirmation Email: Retrieve the order confirmation email sent upon the purchase for reference.
Purchase Date: Note the date when you made the purchase, as this may be required for verification.
Reason for Refund: Be prepared to clearly state your reason for the refund, whether it's dissatisfaction with a service or an error in the transaction.
Payment Method Details: Have information about the payment method used, including the last four digits of the card or PayPal account.
Supporting Documentation: Gather any screenshots or messages that support your case, such as error messages or service issues.
Refund Policy Reference: Familiarize yourself with Eyo’s refund policy to reference specific terms if needed.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
3-10 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Eyo
At Eyo, we recognize that our users may have various circumstances regarding their subscriptions and services, and we strive to provide clarity on eligibility for refunds. While we aim to ensure a seamless experience, there are specific user situations where users might be eligible for a refund based on their account management and service usage.
Service Cancellation: Users who have canceled their subscription prior to the next billing cycle may qualify for a refund for any unused portion of their subscription, depending on the timing of the cancellation.
Account Issues: If users experience technical difficulties that prevent them from accessing services for an extended period, they might be eligible for a refund for the time during which the service was unavailable.
Subscription Downgrade: Users opting to downgrade their subscriptions may qualify for a pro-rated refund reflecting the difference in service levels, based on the timing of the change.
Service Dissatisfaction: If users find that the service provided does not meet the advertised standards and reach out within a specific timeframe, they might be eligible for a refund, subject to Eyo’s evaluation of the circumstances.
Billing Errors: Any discrepancies in billing that users identify and report promptly may be reviewed for potential eligibility for a refund appropriate to the situation.
It's essential for users to be aware of their subscription status and to communicate any concerns regarding their accounts promptly to determine their eligibility for refunds. Our team is committed to providing assistance in navigating these situations to ensure user satisfaction.
Step-by-Step Process to Request Your Eyo Refund Like a Pro
If you purchased through Eyo.com:
Visit the Eyo website and log into your account.
Navigate to the Account Settings section.
Click on Billing to review your recent transactions.
Identify the transaction you wish to request a refund for.
Select Request Refund next to the relevant charge.
In the message prompt, mention that the subscription renewed without notice.
Provide any necessary transaction details such as date and amount.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Eyo subscription and tap on it.
Select Report a Problem.
Choose the issue relevant to your refund request, such as "Did not authorize" or "Account unused."
Provide additional details in the description, emphasizing that you were not notified about the renewal.
Submit the request and check your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon (three horizontal lines) in the top left.
Select Subscriptions.
Find your Eyo subscription and tap on it.
Tap Cancel Subscription (if needed for a refund).
After cancellation, go back to the main menu and tap on Account.
Select Purchase History and find the Eyo charge.
Tap on the charge, and select Request Refund.
Include a message highlighting that the service has been unused or that you didn’t receive a notification prior to renewal.
Submit your request and await further confirmation.
If you purchased through Roku:
Visit the Roku website and log into your account.
Go to the My Account section.
Scroll down to Manage Your Subscriptions.
Find your Eyo subscription and click on it.
Select Cancel Subscription if needed.
After cancellation, go to Purchase History.
Locate the Eyo charge.
Click on Submit a Refund Request.
Detail your request by emphasizing that you were not informed of the renewal.
Submit the request and look for an email confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am reaching out regarding a billing situation on my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Please confirm the receipt of this request and the status of the refund within 3-5 business days.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will be notified when your request is being reviewed by our team.
Processing
Your refund is currently being reviewed and processed.
This typically takes 3-5 business days, during which you may not see any changes.
Refunded
The requested amount has been successfully refunded to your original payment method.
You should see the funds in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your order has been refunded.
You will receive a confirmation of the amount refunded, and the remaining balance will remain on your account.
Completed
Your refund process is complete, and no further action is needed.
You can see the refunded amount in your transaction history.
Canceled
Your refund request has been canceled either by you or by our support team.
If this was a mistake, please contact our support team to re-initiate the refund process.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Eyo, we strive to provide an excellent experience for our users. Occasionally, users may need assistance with their accounts or subscriptions, and we're here to help. Below are some realistic scenarios where users have successfully claimed refunds.
A user realized they had mistakenly activated a premium subscription instead of the basic plan. After a quick inquiry through the Eyo app, they clarified their account status and received a refund for the difference in subscription fees.
Another user opted for a trial subscription, but due to unexpected circumstances, they were unable to use the service during the trial period. They contacted Eyo, explaining their situation, and were issued a full refund with no issues.
A customer purchased a digital product but encountered an issue that affected their ability to access the content. After reaching out to Eyo’s support team for assistance, they were guided through resolving the issue and subsequently received a refund, appreciating the quick response.
After trying the service for a month, a user decided to downgrade their subscription plan due to budget constraints. Eyo facilitated their plan change and promptly refunded the difference in payment for the month, making the transition smooth for the user.
The Easiest Way to Get a Eyo Refund
If you're frustrated trying to get a refund from Eyo—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Eyo is streamlined to ensure you stay informed throughout the process. Here are some efficient ways to keep tabs on your refund:
Email Notifications: Eyo sends email updates whenever there is a change in your refund status. Check your inbox for messages that outline the current status and any important actions required from you.
In-App Notifications: If you use the Eyo mobile app, make sure to enable push notifications. This way, you will receive real-time updates about your refund directly on your device.
Account Dashboard: Log in to your Eyo account and navigate to the Order History section. Here, you can view details about your recent purchases, including the current status of any refunds.
Billing Section: Visit the Billing section in your account settings. This area provides a comprehensive overview of your transactions, including pending refunds with updated timelines.
Live Chat Support: For any immediate concerns, utilize the live chat feature within the Eyo app or website. Support agents can provide specific updates on your refund status if you provide your order details.
Tracking Feature: Use Eyo's dedicated refund tracking tool, accessible from the order history page, to follow the progress of your refund in detail. This tool offers insights into the different stages of your refund process.
FAQ
Unfortunately, if users forget to cancel their subscription on time, we are unable to issue refunds for that billing cycle. We recommend reviewing your subscription settings regularly to avoid this situation in the future. For assistance or to discuss any specific concerns, feel free to reach out to our support team.
Refunds typically take 5-10 business days to appear in your account, depending on your bank's processing times. Once initiated, you will receive a confirmation email, and you can check your account status for updates.
If you notice a charge but do not have an active subscription, please check your account settings to verify your subscription status. For further assistance, you can reach out to our customer support team at support@eyoapp.com, providing them with the details of the charge for clarification.
If you're unable to secure a refund directly from Eyo, consider reaching out to customer service again for further clarification or assistance. Additionally, you may explore escalating your inquiry within Eyo's support system to ensure your request is reviewed thoroughly. Reviewing your account details may also provide insights into available options.
If Eyo refuses to issue a refund, consider reviewing their refund policy for specific guidelines that may apply to your situation. You can also try contacting their customer support again for further clarification or assistance. Additionally, double-check your account details to ensure that all relevant information has been properly communicated.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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