How to Get an EZFit Refund

• Account Information: Your EZFit account email and username.
• Transaction ID: The specific transaction ID related to the purchase for which you are requesting a refund.
• Purchase Date: The exact date when the service or product was purchased.
• Payment Method: The method used for payment (credit card, PayPal, etc.) and any relevant details associated with that method.
• Proof of Purchase: A screenshot or email confirmation of the order or subscription.
• Subscription Details: If applicable, details of any ongoing subscription, including start and end dates.
• Reason for Refund: A clear explanation of why you are seeking a refund, including any relevant issues or concerns.
• Supporting Evidence: Any photos or documentation that support your reason for the refund, such as error messages or faulty service descriptions.

*Working days are Monday to Friday, and don't include public holidays.

At EZFit, we strive to provide flexible options for our users, recognizing that circumstances may change. Users of our subscription-based fitness services may find themselves in various scenarios that could affect their billing and refund eligibility. Understanding these situations is essential for managing your subscription effectively.

The following scenarios may qualify for a refund consideration:

• Service Unavailability: If a fitness class or scheduled service is canceled by EZFit and a user is unable to attend, they may be eligible for a refund for that specific session.
• Membership Changes: Users who upgrade or downgrade their subscription plan may find that their billing is adjusted. If there are discrepancies in the prorated amounts during this transition, they might be eligible for a refund of the excess charges.
• Trial Period Cancellation: Users who have opted for a trial membership and decide to cancel before the trial period ends may qualify for a refund on any charges incurred after the cancellation.
• Billing Errors: Any errors in the billing amount that do not align with the agreed subscription plan or promotional offers as outlined during signup may warrant an eligibility review for a refund.
• Account Suspension: Users whose accounts are suspended due to unforeseen circumstances and are unable to access services during that time may inquire about potential refunds for the duration of the suspension.

We encourage users to review their account details and reach out to our support team for any inquiries regarding their specific situation. Understanding your eligibility is important and we are here to assist with that process at EZFit.

At EZFit, our customers sometimes require assistance with managing their subscriptions and billing inquiries. Here are a few scenarios where users successfully claimed refunds for various legitimate reasons.

• Subscription Upgrade Confusion: A user upgraded their EZFit subscription to a premium plan but realized they had selected the wrong billing cycle. After reaching out to customer support, they clarified their intended plan, and EZFit promptly refunded the difference for the incorrect billing cycle.
• Service Interruption: A user experienced intermittent access to their EZFit digital training sessions due to technical difficulties. Upon reporting the issue, the support team provided a refund for the affected month of service, ensuring the user felt valued and compensated for the inconvenience.
• Unintended Automatic Renewal: A user had intended to cancel their EZFit subscription before the renewal date but missed the deadline. After explaining their situation to customer support, they were able to successfully claim a refund for the renewal fee, which the team processed without issue.
• Inaccurate Billing: A user noticed a discrepancy in the amount charged for their monthly subscription. They contacted EZFit’s customer service, who investigated the matter and identified an error in the billing cycle. As a result, the user received a prompt refund for the overcharged amount.

Tracking your refund status with EZFit is straightforward and designed to provide you with timely information. Here's how to do it efficiently:

• Check Your Email: After initiating a refund, keep an eye on your registered email. EZFit sends automated updates regarding your refund status, including processing times and when the funds will be available in your account.
• Use the EZFit Mobile App: If you have the EZFit app installed, you can easily track your refund status by going to the 'Orders' section. Here, you'll find a detailed status of your refund along with any updates.
• Access Your Account Dashboard: Log in to your EZFit account on the website and navigate to the 'Order History' section in your account settings. This area displays the latest information on all transactions, including pending and completed refunds.
• Monitor the Billing Section: Under 'Billing' in your account settings, you can find records of all your payments and refunds. Look for the specific transaction to see the current refund progress.
• Check for In-App Notifications: EZFit also pushes notifications directly within the app for any updates related to your refunds. Ensure that notifications are enabled to receive the latest information right away.