Many users often overlook billing aspects until an unexpected charge comes to light, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process for I AM Therapy, providing clarity on eligibility and the steps needed to request your money back quickly and efficiently. Whether you have questions about your subscription or need assistance with the refund request, we are here to ensure you understand every part of the process.
What You Should Prepare Before Applying For Refund
Account Login Information: Ensure you have your account credentials ready to access your I AM Therapy profile.
Transaction ID: Locate the specific transaction ID associated with the service you wish to refund, found in your order confirmation email.
Service Details: Prepare to provide details about the specific therapy service or session, including the date and type of therapy.
Proof of Payment: Have your payment receipt or confirmation handy to validate the original transaction.
Cancellation Policy Reference: Familiarize yourself with I AM Therapy's cancellation and refund policy to ensure your request aligns with their guidelines.
Request Reason: Be ready to articulate the reason for your refund request, as this may be necessary for approval.
Communication History: Gather any relevant emails or messages exchanged with I AM Therapy regarding your service or refund inquiry.
Feedback or Complaints Documentation: If applicable, compile any documentation that supports your request for a refund, such as missed sessions or service dissatisfaction.
Personal Identification: In some cases, you may need to provide identification to confirm your identity associated with the account.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
E-Transfer
1-2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from I AM Therapy
I AM Therapy offers a range of mental health services designed to support users on their therapeutic journey. Understanding your rights and potential eligibility for a refund is important for ensuring a positive experience with their offerings. Users may find themselves in situations where a refund might be applicable due to specific circumstances related to their use of the service.
The following scenarios could be relevant for users seeking clarification on refund eligibility:
Service Cancellation: If a user decides to cancel their subscription within the first 14 days and has not utilized any of the booked sessions, they may qualify for a full refund for that specific billing cycle.
Service Interruptions: Users who experience significant interruptions in service or technical issues that prevent access to scheduled sessions may be eligible to discuss alternative options or potential refunds related to those specific sessions.
Scheduling Conflicts: If a user cannot attend a session due to unforeseen circumstances and has provided notice according to I AM Therapy's rescheduling policy, they may inquire about a refund for that session if it falls outside the standard cancellation policy.
Duplicate Bookings: In instances where users inadvertently book multiple sessions for the same time slot, they could discuss the possibility of a refund for any duplicate charges, provided it aligns with I AM Therapy's booking policy.
Service Dissatisfaction: While user satisfaction is a priority, individuals who feel that their session did not meet their expectations may reach out to customer support to explore options regarding the service received and potential adjustments.
It is recommended for users to review their account details and reach out directly to I AM Therapy's support team for personalized assistance regarding their specific circumstances.
Step-by-Step Process to Request Your I AM Therapy Refund Like a Pro
If you purchased through iamtherapy.ca:
Log in to your I AM Therapy account on iamtherapy.ca.
Navigate to the Account Settings section.
Click on Subscription Management.
Find the subscription you want to refund and select Request Refund.
Fill out the refund request form, mentioning that the subscription renewed without notice and highlight that the account was unused.
Submit the form and await a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate your I AM Therapy subscription and tap on it.
Scroll down and select Report a Problem.
Choose the reason for requesting a refund, such as mentioning that the subscription renewed without notice and state that the service was not used.
Follow the prompts to complete your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find I AM Therapy and select Manage, then tap Refund.
In the request form, emphasize that the subscription renewed without notice and indicate that the account was not used.
Submit your refund request and check for confirmation.
If you purchased through Roku:
Visit the Roku website and log in to your account.
Navigate to the My Account section.
Scroll down to find your subscriptions and locate I AM Therapy.
Click on Manage subscription.
Select Request Refund and complete the provided form.
In the message, clarify that the subscription renewed unexpectedly and specify that the account was not utilized.
Submit your request and monitor your email for any updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to I AM Therapy for Refund
Script
Copy
Subject: Refund Request – I AM Therapy Account [Your Email]
Dear I AM Therapy Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. The details are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached the relevant documentation for your review.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted, but it is not yet processed.
It may take up to 3 business days for us to review and initiate your refund.
Processing
Your refund is currently being processed by our team.
You will receive a confirmation once the refund is approved and initiated.
Refunded
Your refund has been successfully processed and completed.
The amount will reflect in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed.
Check your transaction details to see the remaining balance applicable for a future refund.
Completed
Your refund process is fully completed.
No further action is required; you should see the amount credited.
Cancelled
Your refund has been cancelled at your request or due to other reasons.
If this was not your intention, please contact us for further assistance with your refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At I AM Therapy, users may find themselves needing a refund for various reasons related to their mental health and wellness journey. Below are some realistic scenarios where users successfully claimed refunds.
A user intended to sign up for a one-month subscription but accidentally selected a three-month plan. Upon realizing the mistake, they quickly contacted customer support, explaining their situation, and received a prompt refund for the two extra months they hadn't intended to purchase.
A client experienced an unexpected personal circumstance that prevented them from attending their scheduled therapy sessions. They reached out to I AM Therapy's support team to discuss their options and were able to receive a refund for the unused session credits in their account.
A user had just completed a series of sessions but realized they had mistakenly selected the wrong type of therapy package that didn’t suit their needs. After reaching out for assistance, the team at I AM Therapy helped them switch to the appropriate package and processed a refund for the difference in costs.
A subscriber to I AM Therapy experienced technical difficulties that interfered with access to their virtual sessions during a critical time. After reporting the issue, they were granted a refund for the missed sessions, ensuring they felt valued and supported by the service.
The Easiest Way to Get a I AM Therapy Refund
If you're frustrated trying to get a refund from I AM Therapy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you need to track the status of your refund with I AM Therapy, follow these efficient steps to stay updated on your refund progress and ensure a smooth experience.
Check Your Email: I AM Therapy communicates refund updates through email notifications. Make sure to look for messages from support@iamtherapy.ca, which will provide detailed information on your refund status.
Login to Your Account: Navigate to the I AM Therapy website and log in to your account. Once logged in, go to the Order History section to see the status of your recent transactions, including refunds.
Account Settings Overview: Visit Account Settings to access your billing details. Any refunds processed should be listed here with real-time updates on their status.
Utilize the Mobile App: If you are using the I AM Therapy mobile app, you can easily track your refund status in the Billing section. This provides quick access to your refund information at your fingertips.
Refund Progress Status: When checking your refund, note that I AM Therapy provides clear updates in your account dashboard, such as "Processing," "Approved," or "Completed," allowing you to quickly understand where your refund stands.
Customer Support: If you have questions about your refund status, you can reach out to customer support through the in-app chat feature, ensuring quick assistance specific to your inquiry.
FAQ
Refunds at I AM Therapy are generally not provided for missed cancellation deadlines, as our policy requires users to cancel their subscriptions before the billing cycle ends. We recommend reviewing your account settings regularly to stay updated on your subscription status. If you have any further questions, our customer support team is here to help you.
Refunds typically take 5-10 business days to process, depending on your bank's policies. Once initiated, the funds will be credited back to your original payment method. You can check with your financial institution for more specific timelines related to your account.
If you see a charge but do not have an active subscription, please check your account to verify your subscription status and any past transactions. If you believe there is an error, contact our customer support team through the contact form on our website, and they will assist you in resolving the issue.
If you’re unable to receive a refund directly from I AM Therapy, consider reaching out to customer service again for further clarification or assistance. You can also escalate your inquiry within the support system to ensure your concerns are addressed. Additionally, reviewing your account details might provide insights into any other options available.
If I AM Therapy is unable to issue a refund, it may be helpful to review their refund policy for any specific conditions or guidelines. You can also reach out to their support team again for clarification or further assistance regarding your request. Additionally, double-checking your account details may help ensure that all information is accurate and current.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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