Many users often overlook billing details until an unexpected charge catches their attention, such as an auto-renewal of a subscription. This guide is designed to walk you through the i go refund process, outlining eligibility criteria and the steps necessary to request your refund swiftly and easily. We aim to provide you with clear and helpful information to ensure you can navigate any billing concerns with confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username associated with i go.
Order Summary: Detailed information about the product or service purchased, including the order number and transaction ID.
Purchase Confirmation: A copy of the purchase receipt or confirmation email received after the transaction.
Reason for Refund: Clearly stated reason for the refund request to assist in the processing.
Attached Documentation: Any relevant documents such as product photos, email correspondence, or previous communications regarding the issue.
Service Usage Details: For subscriptions, provide details of the service usage and any account activity during the subscription period.
Refund Policy Review: Familiarity with i go's specific refund policy to ensure compliance with terms and conditions.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Interac e-Transfer
1-3 working days
Debit Card
3-5 working days
Gift Cards
Up to 7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from i go
When utilizing the services provided by i go, users have specific rights regarding eligibility for refunds based on the nature of the offerings and account management scenarios. i go primarily operates as a service provider that focuses on transportation solutions, including car-sharing and ride services. Understanding your rights and the eligibility criteria can help in managing your account effectively.
Below are circumstances that may qualify for a refund with i go:
Service Availability Issues: If you encountered service interruptions or unavailability while attempting to reserve a vehicle, you might be eligible for a refund.
Misapplied Charges: Should there be discrepancies in billing related to your ride duration or service fees, these situations could potentially qualify for a resolution review.
Account Management Transactions: If you upgraded or modified your subscription level within the i go platform, the financial implications of those changes may allow for adjustments or refunds depending on the timing of the changes.
Usage Errors: Situations where users may have inadvertently overpaid due to misunderstanding pricing structures or promotions could be eligible for consideration if addressed promptly.
Subscription Cancellations: If a user decides to cancel their subscription, understanding the specific terms regarding the final payment cycle may lead to eligibility for a prorated refund based on usage.
For any refund inquiries or to understand your eligibility further, it is recommended to refer to the specific terms outlined in the i go service agreement or contact their customer support for assistance tailored to your account circumstances.
Step-by-Step Process to Request Your i go Refund Like a Pro
If you purchased through i go.ca:
Visit the i go website and log into your account.
Navigate to your User Dashboard.
Click on the Billing History section.
Locate the transaction for your membership or subscription.
Select the option for Refund Request next to the transaction.
Fill out the refund request form:
State that you are requesting a refund because the subscription renewed without notice.
Mention that the account has been unused since the renewal.
Submit the form and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the i go subscription in the list.
Tap on Cancel Subscription to stop future charges.
Visit reportaproblem.apple.com in your browser.
Sign in with your Apple ID.
Locate the purchase you want a refund for.
Click on Report a Problem.
Select Request a Refund from the options.
In the description, mention that the subscription renewed unexpectedly and state it has been unused.
Submit the request and await a response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Profile Icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find your i go subscription and tap on it.
Tap on Cancel Subscription to prevent future billing.
Go to play.google.com in your browser.
Sign in with your Google account.
Under the Order History, locate your i go purchase.
Click on Report a Problem.
Select Request a Refund.
In the description, mention that the subscription renewed without notice and clarify that the account had been unused.
Submit the request and check for email updates.
If you purchased through Roku:
Go to your Roku device and press the Home button.
Scroll to and select Streaming Channels.
Find and select the i go channel.
Select Manage Subscription.
Choose Unsubscribe to stop future billing.
Visit my.roku.com in your browser and sign in.
Click on Manage Your Subscription.
Locate your i go purchase in the list.
Select Request a Refund.
State that your subscription renewed without notice and that the service has been unused since the last payment.
Submit your request and await a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to i go for Refund
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Subject: Refund Request – i go Account [Your Email]
Dear i go Customer Service,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your reference.
Could you please provide a confirmation of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will receive an update once the review of this request is complete, usually within 2-3 business days.
Processing
Your refund is currently being processed by our team.
This stage typically takes 3-5 business days before your funds are returned to your original payment method.
Refunded
The refund has been completed and funds have been sent back to your account.
You should see the refunded amount in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your total order amount has been refunded.
You will see the refunded amount in your account, and are encouraged to reach out if you have further questions.
Completed
All refund processes for your request have been finalized.
Your transaction history will reflect this update, and no further action is needed from you.
Canceled
The requested refund has been canceled and no further action will occur.
If you believe this is an error, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At i go, users often navigate various subscription plans and features tailored for their needs. Here are a few scenarios where users successfully navigated the refund process:
Subscription Tier Change: After realizing a higher-tier subscription provided features that were not utilized, a user contacted i go support to downgrade. They received a pro-rated refund for the unused portion of the plan, which was promptly processed.
Service Interruption: During a scheduled maintenance period, a user experienced an extended service interruption that impacted their ability to use the product. Once notified, i go granted a refund for the days affected, reflecting their commitment to customer satisfaction.
Accidental Add-On Activation: A user mistakenly activated a temporary add-on feature that they did not intend to use. After reaching out to i go support within the allowed window, they successfully received a refund for the additional charge.
Billing Clarification: A user noticed a discrepancy in their latest billing statement and contacted i go for clarification. Upon review, they were eligible for a refund due to a pricing adjustment that had not been communicated, leading to a resolution that left the user satisfied.
The Easiest Way to Request a i go Refund
If you're frustrated trying to get a refund from i go—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
At i go, keeping track of your refund status is straightforward and efficient. Whether you prefer to use our app or visit our website, you have multiple options to stay updated on your refund progress. Follow the tips below to ensure you efficiently track your refund status.
Check Your Email: After initiating a refund, watch for an email confirmation from i go. This email will contain essential details about the refund process, including estimated timelines and steps you need to follow.
Use the i go Mobile App: For real-time updates, open the i go app. Navigate to the 'Orders' section to view your past transactions, where you can find the refund status clearly indicated beside each order, including any notes on processing times.
Account Dashboard Insights: Log in to your i go account on the website and go to the 'Order History' section. Here, you can select the specific order related to your refund and view detailed progress, including the current status and any actions taken.
Billing Section Monitoring: In the billing section of your account, you can also view adjustments related to your refund. This area will show any pending transactions or credits associated with your refund request.
In-App Notifications: Enable notifications in the i go app to receive instant alerts about your refund status. This way, you'll be notified about any updates or changes directly on your device.
FAQ
Unfortunately, if you forgot to cancel your subscription on time, refunds may not be processed for the billing cycle. We recommend reviewing our cancellation policy for detailed information. In the future, setting a reminder may help ensure timely cancellations.
Refunds typically take 5 to 10 business days to process, depending on your financial institution. Once the refund is initiated, you will receive a confirmation email. Please note that the time it takes for the refund to reflect in your account may vary.
If you see a charge but do not have an active subscription, please double-check your account to ensure no subscriptions are currently active. If everything appears correct, we recommend reaching out to our customer support team with your payment details for further assistance and clarification.
If you're unable to obtain a refund directly, you might consider reaching out to i go's customer service again for further assistance. Additionally, you can check if there is an option to escalate your request within their support system. Reviewing your account details may also provide insights that could be helpful in resolving your concern.
If i go refuses to issue a refund, it's advisable to review their refund policy to ensure all criteria have been met. You can also try reaching out to their customer support for further clarification or assistance. Additionally, checking your account details related to the transaction may provide more insight into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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