How to Request A IBI Group Refund

• Account Information: Your IBI Group account username or email associated with your account.
• Transaction ID: The specific transaction ID of the payment for which you are requesting a refund.
• Received Services: Details of the services provided, including dates and service descriptions, to validate your claim.
• Payment Method: Information on how you paid (credit card, bank transfer, etc.) as it pertains to your refund request.
• Refund Request Form: Complete the official refund request form available on the IBI Group website, if applicable.
• Proof of Payment: Any receipts, confirmation emails, or statements showing the transaction for the service.
• Contact Information: A valid phone number and email address to facilitate communication regarding your refund.
• Reason for Refund: A clear and concise explanation for why you are seeking a refund.
• Attachments: Any supporting documents that may bolster your case, such as correspondence with IBI Group customer support.

*Working days are Monday to Friday, and don't include public holidays.

At IBI Group, users have specific rights regarding the services and products provided, which may impact their eligibility for refunds. Given IBI Group's focus on delivering comprehensive planning, design, and technology solutions across various industries, refund eligibility typically depends on the nature of the services contracted and usage scenarios encountered by users.

The following situations may qualify users for a refund or credit with IBI Group:

• Contract Cancellation Prior to Service Commencement: Users who cancel their services before any work has begun may be eligible for a full refund of any fees paid.
• Service Non-Delivery: If a service that has been agreed upon is not delivered as per the terms of the contract, users may be able to request a refund for the amount associated with that particular service.
• Changes in Project Scope: If significant changes to the project plan lead to reductions in project deliverables, users might be eligible for a refund proportionate to the diminished scope of services.
• Billing Discrepancies: In cases where users notice inconsistencies in their billing that do not align with the contracted terms, they may inquire about potential adjustments or credits.
• Performance-Based Refunds: Depending on specific contractual agreements, users may have the right to a refund if designated performance metrics are not met.

Users are encouraged to review their service agreements for detailed terms and to reach out to IBI Group directly for any inquiries regarding their specific situations or eligibility for refunds.

IBI Group offers a variety of digital planning and operational services for urban development, land management, and infrastructure projects. Here are some realistic user scenarios where clients successfully claimed refunds due to specific circumstances:

• Subscription Tier Misunderstanding: A client upgraded to a premium subscription for enhanced analysis tools but later realized that their project requirements were better served by the standard plan. After submitting a request explaining the situation, they were granted a refund for the additional charge and successfully downgraded their subscription.
• Project Cancellation: A municipal client had to cancel a planned infrastructure project due to unforeseen circumstances. They contacted IBI Group to inquire about the refund policy for their advanced consultation fees. After reviewing the documentation, IBI Group processed a refund for the fees related to the canceled project, recognizing the client's unique situation.
• Service Interruption Compensation: During a critical phase of urban planning, a user experienced service interruptions due to scheduled maintenance that affected their access to essential planning tools. After reaching out to customer support, they received a partial refund for the downtime, ensuring they felt supported during this challenging period.
• Billing Clarity Request: A client noticed an unexpected charge on their bill tied to additional data services they believed had been included in their original pricing plan. By contacting IBI Group to clarify their billing structure, they learned about the charge, which was inadvertently applied based on their service usage. Following this discussion, a refund for that charge was promptly issued, maintaining transparency and trust.

Tracking your refund status with IBI Group is straightforward and efficient, thanks to our dedicated communication channels and user-friendly interface. Here’s how you can stay updated on your refund process:

• Email Notifications: Look for refund updates sent directly to your registered email address. These emails will detail the status of your refund and any necessary actions you may need to take.
• In-App Notifications: If you use our mobile app, check the notifications section. Updates regarding your refund status will be communicated through this feature, providing you with real-time information.
• Account Dashboard: Log into your account on our website and navigate to the Order History section. Here, you can view all transactions and their current status, including any pending refunds.
• Refunds Section: In the billing section of your account settings, you can specifically track refunds. This area will outline all your refund requests and their respective statuses, allowing for easy monitoring.
• Detailed Progress Updates: IBI Group provides comprehensive updates regarding the progression of your refund. Each status change will come with details explaining the current stage of the refund process.
• Customer Support: If you have questions or require additional assistance, our dedicated support team is available through the account dashboard. You can submit a ticket or access live chat for prompt assistance.