How to Get an ICP*Roots Gymnastics Refund

• Membership ID: Have your unique membership ID ready as it helps identify your account quickly.
• Transaction Confirmation Email: Retrieve the email that confirms your payment, as it contains crucial transaction details.
• Class Attendance Records: Gather records of classes attended to substantiate your refund request, especially if it pertains to missed sessions.
• Reason for Refund: Be prepared to clearly outline your reason for the refund, whether due to scheduling conflicts, class cancellations, or service dissatisfaction.
• Bank Account Information: Ensure you have your bank details handy for direct deposit refunds, if applicable.
• Photos or Documentation: Bring any relevant photos or documentation that support your claim, such as a screenshot of class cancellation notifications.
• Contact Information: Provide your current contact information, including email and phone number, for communication purposes.
• Refund Policy Acknowledgment: Review and acknowledge the refund policy outlined on the Roots Gymnastics website to ensure compliance with their terms.

*Working days are Monday to Friday, and don't include public holidays.

At ICP*Roots Gymnastics, users have specific rights concerning their memberships, class enrollments, and associated fees. Given the nature of our services, eligibility for refunds may depend on certain circumstances related to account management and service delivery. This guide outlines the primary situations where users might find themselves eligible for a refund.

• Class Cancellation: If a class is canceled by ICP*Roots Gymnastics and an alternate class is not available or acceptable, users may qualify for a refund for that particular session.
• Membership Cancellation within the Refund Period: If a user cancels their membership within a specified grace period after enrollment, they might be eligible for a refund of the initial membership fee, provided no services have been utilized.
• Incomplete Program or Service Issues: If there are significant disruptions to a program or service due to unforeseen circumstances, such as facility closures, users may be eligible for a partial refund corresponding to the missed classes.
• Enrollment Errors: If there are discrepancies in class scheduling or enrollment due to administrative errors, users may qualify for a refund of the fees pertaining to those classes.

These situations are designed to address the unique needs of our users and ensure a fair experience. For further inquiries about specific situations, users are encouraged to reach out to customer service for clarification regarding their eligibility.

At ICP*Roots Gymnastics, our commitment to customer satisfaction ensures that members can navigate their accounts with ease. Here are some real user scenarios where refunds were successfully claimed:

• Class Enrollment Issue: A parent accidentally enrolled their child in two gymnastics classes for the same time slot. Upon contacting customer support, they were guided to initiate a refund for the duplicate enrollment, which was processed promptly to ensure their account reflected the appropriate class schedule.
• Incorrect Membership Tier: An adult member realized they had selected the wrong membership level during signup. After reaching out to the support team for clarification, they successfully received a refund for the initial charge and were able to upgrade to the desired tier without any further issues.
• Event Cancellation: A family registered their child for a special gymnastics camp, but due to unforeseen circumstances, the camp was canceled. They quickly contacted the gym and were issued a full refund shortly after it was determined that the event wouldn't take place, ensuring they were informed about future events.
• Account Overlap: A sibling account inadvertently led to billing confusion as both children were enrolled in separate programs. The user contacted support for clarification on the charges and received a refund for the unnecessary fee after confirming the intended enrollment, thereby streamlining their account management.

Tracking your refund status with ICP*Roots Gymnastics is straightforward and efficient. Here are some specific tips to help you keep tabs on your refund process:

• Check Your Email: ICP*Roots Gymnastics sends automatic email notifications when your refund request is initiated and when it is processed. Look for emails from our support team to stay updated on the status of your refund.
• Use the Mobile App: If you have our mobile app, you can easily check the status of your refund in the Billing section. Navigate to the Account tab, then select Refunds to see real-time updates.
• Visit Your Account Dashboard: Log in to your account on our website and go to the Order History section. Here, you will find all past transactions, including details on any refunds that have been initiated.
• Monitor Refund Progress: Once your refund is processed, we provide an estimated timeline for when you can expect the funds to appear in your original payment method. This information is available in the Refund Details section of your account.
• Contact Support for Assistance: If you have questions about your refund status, feel free to reach out to our customer support team through the in-app chat or via email. Include your order number for faster assistance.