How to Get an IG Refund

• Order Number: Ensure you have your unique order number associated with your purchase from IG.
• Transaction ID: Locate your transaction ID from your payment confirmation email, as this will be necessary for tracking your refund request.
• Account Information: Have your IG account details ready, including the email address linked to your account and your username.
• Proof of Purchase: Gather any receipts or invoices received at the time of purchase, which can help verify your transaction.
• Reason for Refund: Clearly articulate your reason for the refund request to ensure it meets IG's policies.
• Cancellation Confirmation: If applicable, include confirmation of any cancellations made through IG prior to the refund request.
• Contact Records: Keep any correspondence with IG regarding your transaction, as this can support your claim.
• Payment Method Details: Have the last four digits of the payment method used ready for reference, as IG may ask for this information.

*Working days are Monday to Friday, and don't include public holidays.

At IG, we strive to provide our users with comprehensive trading services and experiences. Understanding eligibility for refunds is important for our users and can be influenced by various account circumstances. Users may find themselves eligible for a refund under specific conditions related to their account and service usage.

• Account Setup Inactivity: If an account has been inactive for a defined period, users may qualify for a refund for any funds left unused in their account.
• Service Downtime: In instances where users experience extended periods of service downtime, they might be eligible for a refund or compensation for the disruption in services.
• Fees for Services Not Used: If users are charged for services that they did not utilize, they could apply for a refund related to those specific charges.
• Subscription Adjustments: Users who adjust their subscription tiers may have eligibility for a refund on the prorated amount of their previous subscription level, depending on the specific terms of the new plan.
• Promotional Credit Issues: If users encounter issues with promotional credits or bonuses that were advertised and not applied correctly, they may inquire about potential refunds tied to those credits.

These scenarios are representative of situations where users might find themselves eligible for a refund. It is always advisable to review specific terms and conditions related to services to gain a clear understanding of individual eligibility.

Real User Scenarios: When and How Refunds Were Successfully Claimed

• Scenario 1: A user accidentally upgraded their IG subscription plan while exploring new features. After realizing that the upgrade was unintentional, they contacted IG support within 24 hours of the upgrade and received a full refund for the difference in cost. IG's customer service promptly processed their request after confirming the user had not utilized any upgraded features.
• Scenario 2: A user subscribed to IG for a specific project but completed their work sooner than expected. When they decided to cancel their subscription early, they reached out to IG support and inquired about the unused portion of their subscription fees. The team reviewed the account status and successfully issued a refund for the unused days, ensuring a smooth cancellation process.
• Scenario 3: A user experienced a temporary service interruption during a critical phase of their project. After reporting the issue to IG, they were informed that the outage affected several users. IG promptly credited their account for the downtime, providing a refund for the subscription period during which the service was unavailable.
• Scenario 4: A user purchased a premium feature on IG but later realized that it wasn’t suitable for their needs. They contacted customer support shortly after the purchase and explained their situation. IG responded positively and issued a refund for the feature, allowing the user to revert to their original settings without any issues.

Tracking your refund status on IG is straightforward when you know where to look and what to expect. Here are some efficient tips to help you stay updated on your refund progress:

• Email Notifications: Keep an eye on your inbox! IG sends refund status updates via email, so check for messages with the subject line "Your Refund Status Update" to get the latest information.
• In-App Notifications: For users who prefer the mobile experience, make sure to enable in-app notifications. IG sends instant updates to your phone when your refund status changes.
• Account Dashboard: Log into your IG account and navigate to the Account Dashboard. Here, you can find detailed information under the Billing or Order History sections, where all your transactions and refund requests are listed.
• Order History: Check your Order History for a complete overview of your past purchases and the current status of any refunds. Look for entries marked as "Refunded" for clarity on your transactions.
• Refund Progress Details: When checking your refund status, IG provides updates on whether your refund is "Pending," "Approved," or "Completed," along with estimated timelines for when you can expect to see the funds in your account.
• Help Center Resources: If you need more information, visit IG's Help Center. They offer comprehensive articles and FAQs about the refund process, including specific details tailored for merchants.