Billing can often slip our minds until an unexpected charge catches us off guard, such as an automatic subscription renewal. This guide aims to clarify the refund process for IG Wealth Management, detailing who is eligible for refunds and the straightforward steps required to request your money back efficiently. Our goal is to make this process as seamless as possible, ensuring you have the information you need to navigate your financial journey with confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your IG Wealth Management account number and associated email address.
Transaction History: A detailed account of the transactions relevant to the refund request, including the date and amount.
Signed Agreements: Any signed documentation or investment agreements related to the service you are seeking a refund for.
Refund Reason: A brief explanation of the circumstances prompting your refund request such as dissatisfaction with services or changes in personal financial situation.
Communication Records: Copies of any prior communications with IG Wealth Management regarding your concerns or refund requests.
Identification: A government-issued ID to verify your identity during the processing of your refund.
Payment Method Details: Information about the original payment method used for the transaction to facilitate the refund process.
Additional Documentation: Any other relevant documents that support your refund claim, such as transaction receipts or financial statements.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Bank Transfer
5-7 working days
Cheque
7-10 working days
Pre-authorized Debit
5-7 working days
Wire Transfer
2-3 working days
Interac e-Transfer
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from IG Wealth Management
At IG Wealth Management, users engage with a range of financial services designed to assist in wealth management, investment planning, and mortgage services. Understanding your rights and eligibility for refunds involves recognizing how these services operate and what specific circumstances may influence your billing.
Refund eligibility at IG Wealth Management may vary based on user account management, service type, and specific circumstances surrounding your financial planning or mortgage services. Here are some situations where users might be eligible for refunds:
Service Changes: If there are adjustments to the type of financial planning services provided, users may inquire about adjusting related fees to reflect these changes.
Pre-Payment Considerations: In the case of mortgage services, if users make advance payments, they may have opportunities to seek a refund based on the terms of their agreement.
Service Termination: Users who decide to terminate specific wealth management services may explore their eligibility for a refund based on the remaining duration of the service.
Investment Account Adjustments: If there are management fees associated with investment accounts, users should consult their account agreements for potential adjustments that could lead to a refund.
Account Review Requests: Users may request a review of their account that could uncover refund possibilities based on specific situations outlined in their service agreement.
For comprehensive information regarding eligibility, users are encouraged to consult with their financial advisor at IG Wealth Management or review their specific account agreements to clarify any billing or service-related inquiries.
Step-by-Step Process to Request Your IG Wealth Management Refund Like a Pro
If you purchased through IG Wealth Management.com:
Visit the IG Wealth Management website at igmortgages.ca.
Scroll to the bottom of the page and click on 'Contact Us'.
Select the option for 'Customer Service' or 'Support'.
Fill out the contact form with your details.
In the subject line, mention 'Refund Request'.
Clearly indicate your membership or subscription details.
Briefly state that the subscription renewed without notice and you wish to request a refund.
Submit the form and wait for a response, keeping an eye on your email for updates.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on your IG Wealth Management subscription.
Select 'Cancel Subscription' if you wish to stop future billing.
Scroll down and select 'Report a Problem'.
Choose the specific purchase and select 'I would like to request a refund'.
In the messaging box, emphasize that the subscription renewed without prior notice.
Submit the request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) in the upper-left corner.
Select 'Subscriptions'.
Tap on your IG Wealth Management subscription.
Select 'Cancel Subscription' to stop future charges.
After cancellation, go to your order history in the Google Play Store.
Find the subscription charge and select 'Report a Problem'.
Choose 'I want a refund' and explain that the account was unused.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select 'Manage Account' from the menu.
Click on 'Subscriptions' to view your active subscriptions.
Find your IG Wealth Management subscription and select 'Cancel Subscription'.
After cancellation, scroll to find the charge in your billing history.
Select the charge and look for a 'Request a Refund' option.
In the messaging box, mention that the subscription renewed without notice.
Submit your request for a refund via the Roku billing interface.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
Attached to this email are the relevant documents for your review.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated & is awaiting approval.
Your request is under review; you will be notified once it is processed.
Processing
The refund is currently being processed by our systems.
Your refund is actively being worked on; please allow up to 5 business days for completion.
Refunded
The refund has been successfully completed and the amount has been issued.
The refunded amount is on its way to your account; check your balance in 3-5 business days.
Partially Refunded
Only a portion of the refund has been processed. The remaining amount will be reviewed.
You will receive a partial amount soon; further action may be required for the remaining funds.
Completed
The refund process has been completed & all funds have been settled.
Everything is finalized; no further actions are needed from your side.
Canceled
The refund request has been canceled either by you or our support team.
Your refund request will not be processed; contact support for any clarifications.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At IG Wealth Management, clients may occasionally need to request refunds due to various account management situations. Here are some realistic scenarios that illustrate how users were able to successfully claim refunds:
Overpayment on Annual Fees: A client realized they had been charged an extra fee during their annual review period due to a misunderstanding of their plan’s terms. After reaching out to IG customer support for clarification, the client was issued a refund for the overpayment after confirming the correct fee structure with their advisor.
Change in Financial Goals: A user transitioned to a different investment strategy that required updating their service plan. During the switch, they noticed an early cancellation fee that was no longer applicable to their revised plan. Upon discussing their situation with an IG representative, the client was refunded the fee as part of the plan adjustment process.
Accidental Add-On Service: A client unintentionally added an additional service during a routine check of their portfolio. Once they realized the oversight, they contacted customer support within the cancellation period to clarify their billing. The IG team promptly assisted in reversing the charge and updating the account back to the original service level.
Clarification on Fund Performance Fees: After reviewing their quarterly statements, a user noticed a performance fee that they had not anticipated. By reaching out to their advisor, the client learned more about the fee calculation and eligibility for a refund due to a recent promotional adjustment. The team processed the refund based on the client’s updated account terms.
The Easiest Way to Get a IG Wealth Management Refund
If you're frustrated trying to get a refund from IG Wealth Management—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with IG Wealth Management is straightforward and efficient. Follow these tips to stay updated on your refund progress:
Check Your Email: IG Wealth Management sends out refund status updates via email. Be on the lookout for emails that detail your refund status, which will include information on expected timelines and any required actions.
Utilize the IG Wealth Management App: If you have the IG Wealth Management mobile app, you can easily monitor your refund status. Navigate to the 'Account' section for real-time notifications and updates directly on your mobile device.
Log Into Your Account Dashboard: For a comprehensive view of your refund status, log into your account dashboard on the igmortgages.ca website. Check the 'Order History' or 'Billing' sections for detailed information on your refund process.
Review Refund Progress Updates: As part of the refund tracking feature, you will be provided with updates on each stage of your refund. Look for notifications regarding processing times and any outstanding issues that may delay your refund.
Contact Customer Support: If you have any questions about your refund status, don’t hesitate to reach out to IG Wealth Management’s customer support. They can provide personalized updates based on your account information.
FAQ
If you forgot to cancel on time, IG Wealth Management may have specific policies regarding refunds. It's best to contact their customer service directly to discuss your situation, as they can provide guidance on potential options and any applicable terms.
Refund processing times can vary depending on the payment method and the financial institution involved. Typically, you can expect to see the refund appear in your account within 7 to 10 business days, although some transactions may take longer during peak periods or due to bank processing times.
If you notice a charge but do not have an active subscription, please check your account statements for any related transactions or communications regarding the charge. You can then contact IG Wealth Management customer service directly for clarification and assistance with resolving the matter.
If you're unable to obtain a refund directly from IG Wealth Management, consider reaching out to their customer service again for additional support. You may also want to escalate your inquiry within their support system for further assistance. Reviewing your account details and any related policies may help clarify your options as well.
If IG Wealth Management refuses to issue a refund, you may want to review their refund policy for further clarification on eligibility and procedures. It may also be helpful to reach out to their customer support team again for additional assistance or clarification on your account details.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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