Navigating billing matters can often be an afterthought for many users until an unexpected charge catches them off guard, such as an automatic subscription renewal. This comprehensive guide is designed to help you understand how IM Academy refunds work, who is eligible for a refund, and the necessary steps to request your money back quickly and efficiently. With clear instructions and helpful tips, we aim to make the refund process as smooth as possible for you.
What You Should Prepare Before Applying For Refund
Account Information: Have your IM Academy account username and email address ready for verification.
Transaction ID: Locate the specific transaction ID for the payment made, which can be found in your payment confirmation email.
Purchase Date: Note the exact date of the transaction you wish to refund, as this may be required for processing.
Refund Reason: Prepare a clear explanation for why you are requesting the refund, as IM Academy may require this information.
Payment Method Details: Gather details of the payment method used (credit card, PayPal, etc.), as this will help in processing your request quickly.
Access to Course Materials: If applicable, be prepared to confirm any access to specific course materials or resources, as this may be relevant in the refund process.
Submission of Documentation: Check if IM Academy requires any specific documentation, such as proof of purchase or email confirmations, to be submitted with your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Cryptocurrency
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from IM Academy
Users of IM Academy, which offers educational resources and tools related to trading and personal finance, may have specific eligibility criteria for refunds based on their subscription status and usage of the services provided. Understanding these criteria can help users navigate any questions regarding billing and access to their accounts.
Subscription Cancellations: If a user has cancelled their subscription prior to the next billing cycle, they may qualify for a refund of the most recent charge depending on the timing of the cancellation.
Service Downtime: In instances where the platform experiences significant downtime or service interruptions that affect access to educational materials, users might be eligible for a refund for that period.
Trial Periods: Users who initially enroll in a trial period may be able to request a refund for any charges incurred if they choose to cancel before the trial concludes.
Account Upgrade Issues: Users who encounter problems upgrading their accounts or accessing purchased materials could apply for a refund if the issue persists without resolution.
Users are encouraged to review IM Academy's specific refund policy or reach out to customer support for clarity on individual circumstances and additional scenarios that may apply to their eligibility for a refund.
Step-by-Step Process to Request Your IM Academy Refund Like a Pro
If you purchased through IM Academy.com:
Visit the IM Academy website and log into your account.
Navigate to the Account Settings section.
Look for the Billing or Subscriptions tab and click on it.
Locate your current subscription and select Request Refund.
Fill out the refund request form and provide your reason. Use phrases like "The subscription renewed without notice" or "The account was unused" to improve your chances.
Submit the form and keep an eye on your email for any follow-up messages.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your IM Academy subscription and tap on it.
Select Cancel Subscription if still active, and then go back to the Subscriptions menu.
Open Apple's Report a Problem website (reportaproblem.apple.com).
Log in and find the IM Academy purchase in your history.
Select Report a Problem next to the purchase.
Choose the reason for your refund request and include reasons like "I did not authorize this renewal" or "I am not satisfied with the service".
Submit the request and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your Profile Icon in the top right corner.
Select Payments & subscriptions and then Subscriptions.
Locate your IM Academy subscription and tap on it.
Click Manage and choose Cancel Subscription.
Visit the Google Play website and log in to your account.
Navigate to Order History.
Find the IM Academy transaction and click Request a Refund.
Choose the reason for your refund request, using phrases like "The subscription was not used".
Submit your refund request and await a response via email.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on My Account to access your account details.
Select Manage Subscription located under your channel list.
Find IM Academy and click on it to view subscription details.
Click on Cancel Subscription.
Visit the Roku Support page.
Use their contact form and explain that you would like to request a refund.
Emphasize important points like "The subscription renewed unexpectedly" or "I did not find value in the service".
Submit your support request and await further instructions via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to IM Academy for Refund
Script
Copy
Subject: Refund Request – IM Academy Account [Your Email]
Dear IM Academy Support,
I hope this message finds you well. I am writing to address a billing situation concerning my account.
[describe reason]
I would like to request a refund in the amount of [Amount].
Additionally, I have attached relevant documentation for your reference.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will receive an update once your request moves to processing, typically within 3-5 business days.
Processing
Your refund is currently being processed.
Your funds should be back in your account within 5-10 business days after processing is complete.
Refunded
Your refund has been successfully issued.
The amount will appear in your account shortly, depending on your bank’s processing time.
Partially Refunded
A portion of your refund has been approved and processed.
You will receive the specified amount back, and a reason for the partial refund will be provided.
Completed
Your refund process is complete, and the funds have been credited.
Your refund is fully processed and reflected in your account history.
Canceled
Your refund request has been canceled.
If this was an error, please contact customer support to discuss resubmitting your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
IM Academy provides educational resources for individuals looking to learn about financial markets and trading strategies. Here are some realistic scenarios where users successfully navigated the refund process:
Subscription Change Request: A user decided to upgrade from a basic to a premium subscription but mistakenly subscribed to an additional basic plan instead. Upon noticing the error, they contacted customer support within 24 hours and, after verifying their account, received a full refund for the extra basic subscription.
Course Access Issue: After enrolling in a specific course, a user encountered technical difficulties that hindered their access for an entire week. They reached out to IM Academy’s support team, who confirmed the issue was on their end, and as a goodwill gesture, they issued a refund for the week of access lost during the problem.
Unwanted Renewal: Following the end of a trial period, a user intended to cancel their subscription but missed the deadline. They contacted customer support to explain their intention, and IM Academy promptly facilitated a refund for the recent renewal, ensuring the user could cancel the service without further charges.
Incorrect Billing: A user observed an inconsistency in their billing statement regarding the charges for multiple courses they enrolled in. After submitting a query through their account dashboard, the support team clarified the fees and issued a refund for one of the courses that was incorrectly billed due to a promotion that had extended beyond the initial sign-up week.
The Easiest Way to Get a IM Academy Refund
If you're frustrated trying to get a refund from IM Academy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at IM Academy is essential for staying updated on your financial transactions. Here are specific methods you can use to monitor your refund progress:
Check Your Email: IM Academy sends automated email notifications regarding your refund status. Look for emails with subject lines indicating refund updates, which provide important information about your request.
Use the IM Academy Dashboard: Log in to your account and navigate to the Order History section of your dashboard. Here, you can check the status of your refunds directly.
Access the Billing Section: Your Billing section within the account settings will give you detailed insights into ongoing refunds and processing times.
Mobile App Notifications: If you use the IM Academy mobile app, enable notifications. This way, you’ll receive real-time updates when your refund status changes.
Contact Support Directly: If you're not receiving updates, you can reach out to IM Academy's support through the Help Center for personalized assistance regarding your refund.
Refund Processing Timeline: Typically, IM Academy provides a general timeline for how long refunds may take. Check the FAQ section to understand the expected duration for your specific refund request.
FAQ
Refunds at IM Academy are generally subject to the terms of service agreed upon at the time of subscription. If you forgot to cancel your membership before the renewal date, it’s important to review the cancellation policy or reach out to customer support for assistance with your specific situation.
Refunds from IM Academy typically take 5 to 10 business days to process, depending on your financial institution's policies. Once initiated, you'll receive a confirmation email, and the refund will appear in your account as soon as it is processed by your bank.
If you see a charge from IM Academy but do not have an active subscription, please start by checking your account status and payment history through the member portal. If you still have questions or need assistance, contact customer support for clarification on the charge and any possible next steps.
If you are unable to obtain a refund directly from IM Academy, you may consider reaching out to their customer service for further assistance or clarification on your request. Additionally, escalating your inquiry within their support system could provide more insight into your situation. Reviewing your account details and ensuring all information is accurate may also help facilitate the process.
If IM Academy refuses to issue a refund, reviewing their refund policy may provide clarity on eligibility and procedures. Additionally, consider reaching out to their support team again for further assistance or clarification. Checking your account details and transaction history might also help in understanding your situation better.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)