Billing can often take a backseat in our minds until we notice an unexpected charge, perhaps from an auto-renewed subscription. This guide is designed to help you understand how IM Club refunds work, who qualifies for a refund, and the seamless steps to request your money back promptly. We aim to make the process as straightforward as possible, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Details: Your IM Club account email and username for verification purposes.
Transaction ID: The specific transaction ID for the purchase you are requesting a refund for.
Service/Product Details: A clear description of the service or product you are seeking a refund for, including the date of purchase.
Justification for Refund: A brief explanation of why you are requesting the refund, adhering to IM Club's refund policy.
Proof of Purchase: Any receipts or confirmation emails received at the time of purchase.
Correspondence Records: Copies of any previous communication with IM Club support regarding the issue.
Payment Method Information: Details of the payment method used for the purchase, including the last four digits of the card used.
Subscription Details: If applicable, information regarding your subscription plan, including renewal dates and billing cycles.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Cryptocurrency
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from IM Club
At IM Club, we understand that situations might arise where users seek clarifications regarding billing and potential refunds. Our platform primarily offers subscription-based services designed to help users enhance their skills and access valuable resources. Therefore, users may have specific eligibility for refunds based on their subscription and usage circumstances.
The following situations may qualify for a refund or adjustment of charges:
Trial Period Inquiries: Users who have signed up for a trial period and cancel their subscription before the trial concludes may be eligible for a full refund based on the terms outlined at the time of registration.
Service Downtime: If there was a significant and prolonged downtime of the IM Club services that impacted user access, users might inquire about refund eligibility for that billing period.
Account Management Adjustments: Users who experience difficulties accessing their account or the services for valid reasons may be eligible for billing adjustments or refunds when these issues are effectively communicated and validated.
Feedback on Service Quality: If users provide feedback about their experience that pertains to unmet expectations based on the service description, this may warrant a discussion regarding their eligibility for a refund for the specific period in question.
We encourage users to reach out through our customer support for any specific inquiries related to their account situation, as individual circumstances may vary and each case will be assessed based on our established policies.
Step-by-Step Process to Request Your IM Club Refund Like a Pro
If you purchased through myimclub.biz:
Visit the IM Club website and log into your account.
Navigate to the Account Settings section.
Look for the Billing History or Subscriptions tab.
Identify the specific membership or subscription you wish to request a refund for.
Click on the Request Refund option next to the relevant purchase.
In the refund request form, include key phrases like "the subscription renewed without notice" or "the account was unused".
Submit your request and keep a copy of your confirmation email or screenshot.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your IM Club subscription in the list.
Tap on it, then choose Report a Problem.
Use the description to state that "the subscription renewed without notice" or that you "did not utilize the service".
Submit your report for processing.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find your IM Club subscription and select it.
Tap Manage, then choose Report a Problem.
In your message, mention that the "subscription renewed without notice" or that you "did not use the service".
Complete and send the report.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Account.
Click on Subscriptions.
Find the IM Club subscription and select Cancel Subscription.
After cancellation, return to Manage Account.
Click on Contact Support to initiate a refund request.
When prompted, note that "the subscription renewed unexpectedly" or that it was "unused".
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to IM Club for Refund
Script
Copy
Subject: Refund Request – IM Club Account [Your Email]
Dear IM Club Team,
I hope this message finds you well.
I am writing to address a billing situation related to my account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation for your reference.
I kindly request confirmation of my refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting approval.
You will be notified once your request is reviewed, typically within 3-5 business days.
Processing
Your refund is currently being processed by our team.
Refunds under this status usually take 5-7 business days to complete.
Refunded
Your refund has been approved and processed successfully.
Funds should reflect in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed, usually due to a return policy.
You will see the refunded amount in your account shortly, with details provided via email.
Completed
The refund process is fully completed without further action required.
Your balance is updated, and you can use the refunded amount.
Cancelled
Your refund request has been cancelled, either by you or due to unmet criteria.
No funds will be refunded, and you may need to re-initiate the request if necessary.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At IM Club, members often find themselves navigating various subscription options and services. Here are some real user scenarios illustrating how members successfully claimed refunds.
Subscription Plan Change: A user decided to switch from a monthly to an annual subscription for better savings. After updating her plan, she realized she would still be billed for the previous month’s subscription. By promptly reaching out to customer support, she clarified her new plan status and successfully received a refund for the last charge.
Accidental Service Renewal: Following a brief period of inactivity, a member was surprised by a renewal notification for a yearly service he thought he had canceled during a previous session. He contacted IM Club’s support team to inquire about the renewal and was able to provide confirmation of his intent. The team acted swiftly, and he received a refund for the renewal fee after confirming his cancellation.
Service Interruption: A user experienced a temporary service outage right at a crucial time when accessing exclusive content. Following the interruption, he reached out to IM Club, explaining the situation. The customer service representative acknowledged the inconvenience and offered a refund for his last month’s subscription as a goodwill gesture, ensuring his satisfaction with the service.
Unintended Upgrade: A member accidentally upgraded to a higher-tier service while exploring options in her account. Upon realizing the mistake, she contacted IM Club to clarify her intentions. The support team guided her through the process to downgrade back to her original tier, and as a part of resolving her query, they processed a refund for the difference in cost.
The Easiest Way to Get a IM Club Refund
If you're frustrated trying to get a refund from IM Club—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with IM Club is straightforward thanks to various tools and features specifically designed for our customers. Follow the steps below to stay updated on your refund progress efficiently.
Check Your Email: IM Club sends automatic email notifications as soon as there are updates regarding your refund status. Make sure to look for emails with the subject line "Refund Update" to get timely information.
Use the Mobile App: If you have the IM Club mobile app, open it and navigate to the Orders section. Here, you can view your recent transactions and their corresponding refund statuses.
Account Dashboard: Log in to your web account on myimclub.biz and visit the Billing section. This is where you can find detailed information about all your orders and the current status of any refunds in process.
Order History: Within your account settings, you’ll find Order History. Click on this tab to see a comprehensive list of all your purchases, along with refund statuses and expected timelines for completion.
Refund Progress Information: IM Club provides detailed tracking on the refund process, including when the refund has been initiated, processed, and the anticipated time frame for funds to return to your original payment method.
FAQ
Unfortunately, if you forget to cancel your subscription by the deadline, we cannot issue a refund for that billing period. We recommend reviewing your account settings and cancellation policies to avoid future charges, and feel free to reach out to customer support for assistance with your account.
Refund processing times can vary depending on your financial institution, but typically, it takes about 5 to 10 business days for the funds to appear back in your account after the refund has been issued. Please keep in mind that weekends and holidays may affect this timeline.
If you see a charge but do not have an active subscription, please check your account settings to ensure no subscriptions are currently active. If you need further assistance, contact our customer support team with the details of the charge for clarification and help with resolving the issue.
If you are unable to receive a direct refund from IM Club, consider reaching out to customer service again for clarification or further assistance. You may also explore escalating your inquiry within IM Club’s support system. Additionally, reviewing your account details and terms of service may provide insights into available options.
If IM Club refuses to issue a refund, it's advisable to review the company's refund policy carefully to understand the outlined conditions. You may also want to reach out to customer support again for clarification or to inquire about any additional options available. Checking your account details for any relevant information might also help in addressing your concerns.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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