Managing subscriptions can often breeze by unnoticed until an unexpected charge appears, prompting questions about billing. This guide is designed specifically to clarify how refunds work with Immersity AI, detailing eligibility criteria and providing step-by-step instructions for quickly requesting your money back. Our goal is to ensure that you feel informed and supported throughout the process.
What You Should Prepare Before Applying For Refund
Provide your Immersity AI account email associated with your subscription or purchase.
Gather your transaction ID from the email confirmation or your account history.
Have ready any screenshots or documents evidencing the issue with the service (e.g., error messages, performance issues).
Prepare a brief description of the reason for the refund request, including any steps taken to resolve the issue.
Access your account settings to ensure all details (like payment method) are up to date and accurate.
If applicable, review the terms of service regarding refunds for your specific subscription plan.
Document any communication you've had with customer support about the issue prior to requesting the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Digital Wallets
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Immersity AI
At Immersity AI, users have certain rights regarding refunds based on specific circumstances related to our services. Understanding your eligibility for a refund is essential, especially in the context of our subscription-based model and the immersive digital experiences we provide.
Service Quality Issues: If you encounter significant performance or quality issues with our immersive experiences that are not resolved within a reasonable timeframe, you may qualify for a refund.
Subscription Downgrade or Upgrade: Users who decide to change their subscription level may have options for adjustments that could include pro-rated adjustments to their charges.
Account Access Issues: If you experience prolonged difficulties accessing your account or the services you have subscribed to, and those issues remain unresolved, it might be eligible for a review regarding potential refunds.
Non-Usage of Services: In cases where a user has not utilized the services during the subscription period for valid reasons discussed with customer support, a refund request may apply.
Policy Changes: Should there be changes to the terms of service or subscription policies that affect your current usage and you wish to revisit your subscription, this may qualify for a request for a refund based on your unique circumstances.
For further assistance and to discuss specific situations, we encourage users to reach out to our customer support team to clarify and explore your eligibility further. Understanding these circumstances can enhance your experience with Immersity AI and ensure that you receive the service that best fits your needs.
Step-by-Step Process to Request Your Immersity AI Refund Like a Pro
If you purchased through Immersity AI.com:
Visit the Immersity AI website.
Log into your account by clicking on the Login button in the top right corner.
Navigate to the Account Settings section from your dashboard.
Click on Billing to view your subscription details.
Select Cancel Subscription if required prior to refund initiation.
Locate the Contact Support option, typically found at the bottom of the page.
In the support form, briefly state your situation with phrases such as, "The subscription renewed without notice" or "My account has been unused for some time".
Submit the support request.
Check your email for a follow-up response from support and provide any needed information.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top.
Select Subscriptions.
Find your Immersity AI subscription in the list.
Tap on Cancel Subscription if applicable.
Open the App Store, scroll down and tap on your Apple ID.
Select Purchased to view your purchase history.
Find the Immersity AI purchase, tap on it, and choose Report a Problem.
When prompted, express that your subscription renewed unexpectedly or that the account has been unused.
Complete the process following the on-screen instructions to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) and select Subscriptions.
Locate your Immersity AI subscription in the list.
Select Cancel Subscription if applicable.
Go back to the Menu and select Account, then Order History.
Find the Immersity AI charge in your order history.
Tap on the charge and choose Refund.
In the refund request, mention that the subscription renewed without prior notice or stress that the account has remained inactive.
Follow any additional prompts to finalize your request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage account from the account menu.
Locate Subscription management and find the Immersity AI subscription.
Click on Cancel subscription.
Visit Roku Support and find the Contact Us option.
Use the chat or email support to describe your situation, mentioning that the subscription renewed without prior notice or that you might not have used the account.
Submit your request and await a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Immersity AI for Refund
Script
Copy
Subject: Refund Request – Immersity AI Account [Your Email]
Dear Immersity AI Support Team,
I hope this message finds you well.
I am writing to formally request a refund concerning my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to provide further context for this request.
Could you please confirm the receipt of this email and the status of my request within the next 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
This stage may take up to 2 business days as we check the details of your request.
Processing
Your refund is being processed. We are working to initiate the return of your funds.
You can expect the funds to be returned to your account within 5-7 business days.
Refunded
Your refund has been successfully issued and funds have been returned.
Check your account balance; the amount should be reflected there shortly.
Partially Refunded
A portion of your refund request has been approved. Not all items may be refundable.
You will receive a notification detailing the items that were refunded.
Canceled
Your refund request has been canceled, and no further action will be taken.
If you believe this status is incorrect, please contact our support team for further assistance.
Completed
The refund process has been completed, and all funds are returned to the customer.
You should have received a confirmation email and the funds returned to your account.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Immersity AI, users frequently navigate their subscription plans and account features, leading to various situations where refunds can be successfully claimed. Here are a few real user scenarios:
Subscription Downgrade: After realizing that a higher-tier subscription was not necessary, a user contacted Immersity AI support to downgrade to a more suitable plan. Upon processing the downgrade request, the user was promptly refunded the difference for the remaining billing cycle.
Service Interruption: A user experienced an unexpected service interruption during a critical project. Immersity AI acknowledged the situation and issued a refund for the affected billing period, ensuring the user's trust in the service.
Billing Clarification: A user noticed an unfamiliar charge on their account and reached out to Immersity AI for clarification. Upon review, it was determined that the charge was from an add-on service the user had forgotten to cancel, and a full refund was provided when the user decided not to continue with it.
Feature Access Issue: After subscribing, a user found themselves unable to access certain premium features due to a technical glitch. Upon reporting the issue, they were granted a refund for the period they could not utilize the features, ensuring a positive resolution for their experience.
The Easiest Way to Get a Immersity AI Refund
If you're frustrated trying to get a refund from Immersity AI—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Immersity AI is straightforward and efficient. By leveraging the various communication methods and tools provided by Immersity AI, you can stay updated on your refund progress at all times.
Check Your Email: Immersity AI sends email updates regarding your refund status. Look for emails with the subject line "Refund Update" which will detail the current status and any actions required from your side.
Use the In-App Notifications: If you have the Immersity AI app, make sure to enable notifications. The app provides real-time updates about your refund directly in the app, so you won't miss any important information.
Visit Your Account Dashboard: Log into your account on the Immersity AI website. Navigate to the Order History section where you can track all your orders and their respective refund statuses. This area provides a clear overview of your request's progress.
Check the Billing Section: In your account settings, the Billing section has detailed insights on recent transactions, including refunds. You will find specific timestamps and the amount refunded, making tracking straightforward.
Monitor Status Updates: Each refund request you submit will generate a unique tracking number. Keep an eye out for updates using this number in your account dashboard, where you can see changes in status from "Requested" to "Processed" or "Completed."
Utilize Customer Support: For any queries, you can reach out to Immersity AI's customer support through your account. Use the live chat feature during business hours for quick assistance with tracking your refund.
FAQ
If you forget to cancel your subscription on time, we generally do not offer refunds for that billing period. However, we encourage you to reach out to our customer support team, who may be able to assist you with your situation.
Refund processing times can vary depending on your bank or payment provider, but typically, it takes between 5 to 10 business days for the refund to reflect in your account. Once the refund is initiated from our side, you will receive a confirmation email with further details.
If you notice a charge but do not have an active subscription, please check your account details on Immersity AI for any overlooked subscriptions or free trials. If everything seems correct, reach out to our support team with your transaction details for further assistance.
If you're unable to obtain a refund directly from Immersity AI, consider reaching out to customer service again for further assistance. You may also explore the option of escalating your request within their support system to ensure it is reviewed thoroughly. Additionally, reviewing your account details for any overlooked steps in the refund process could provide further clarity.
If Immersity AI refuses to issue a refund, you may want to carefully review their refund policy to understand the conditions applicable to your situation. Additionally, consider reaching out to their customer support team again for further clarification or to discuss any specific concerns regarding your account details.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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