Navigating billing issues can often be an afterthought until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to provide you with a clear understanding of how refunds work at Indigo Healing, outlining who is eligible and the straightforward steps to quickly request your money back. Whether you're a new user or a long-time member, we are here to help you ensure a smooth and transparent refund process.
What You Should Prepare Before Applying For Refund
Previous Appointment Details: Gather specifics on the appointment (date, time, and service) you are requesting a refund for.
Transaction ID: Locate your unique transaction ID from your booking confirmation or receipt for accurate processing.
Payment Method Documentation: Have the original payment method details handy, such as last four digits of the credit card used or the e-wallet details.
Cancellation Policy Acknowledgment: Familiarize yourself with Indigo Healing's cancellation and refund policies to ensure eligibility.
Account ID: If you have a registered account, ensure you are ready to provide your account ID or email associated with your account.
Proof of Communication: Collect any emails or messages exchanged with Indigo Healing regarding your refund request.
Reason for Refund: Clearly outline the reason for the refund request, as specific explanations may expedite the process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Indigo Healing
At Indigo Healing, we prioritize our clients' experiences and aim to provide clarity regarding eligibility for refunds. It's important to understand that the nature of our services, which include holistic healing sessions and workshops, influences refund policies. Below are some specific scenarios that may qualify for refunds:
Cancellations of Appointments: If you need to cancel a booked appointment, please do so within 24 hours. Cancellations made after this time frame may not be eligible for a refund.
Service Disruptions: In the unlikely event that a scheduled session is canceled or rescheduled by Indigo Healing, clients may be eligible for a refund or credit towards a future service.
Workshops or Events: Participation fees for workshops or events may be refunded if the event is canceled by Indigo Healing. Refund requests for participant cancellations will be considered on a case-by-case basis, particularly if made well in advance of the event date.
Gift Certificates: If a gift certificate remains unused, it may qualify for a refund within a designated period, as outlined in our policies.
Membership Plans: Clients enrolled in membership plans should review the terms regarding cancellation and potential refunds, as these can vary based on the length and type of membership.
For the most accurate guidance tailored to your specific situation, please reach out directly to our support team. We are here to assist you and clarify any questions regarding your account or billing matters.
Step-by-Step Process to Request Your Indigo Healing Refund Like a Pro
If you purchased through IndigoHealing.com:
Visit indigorayhealing.com and log into your account.
Navigate to the Billing section.
Locate the Subscriptions or Memberships tab.
Find the current subscription you wish to refund.
Click on the Request Refund button.
In your refund request, mention that the subscription renewed without notice.
Provide any additional details that highlight your account was unused.
Submit your request and monitor your email for updates.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the menu.
Select Subscriptions.
Choose the Indigo Healing subscription you want to refund.
Tap on Report a Problem.
Select Request a Refund.
In the message, mention that the renewal occurred without prior notice.
Emphasize that you did not use the service during this period.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines).
Select Subscriptions.
Find the Indigo Healing subscription you want to refund.
Tap on Cancel Subscription.
After cancellation, navigate to the Order History section.
Locate the charge for Indigo Healing and select Report a Problem.
State that the subscription renewed unexpectedly.
Mention that you haven’t utilized the service.
Complete the form to submit your refund request.
If you purchased through Roku:
Visit the Roku website and sign in to your account.
Go to the My Account section.
Select Manage Subscriptions.
Locate the Indigo Healing subscription.
Click on If you want to unsubscribe, select Manage Subscription.
Note that Roku does not process refunds directly; you will need to contact the merchant.
Select Help at the bottom of the screen.
Choose Contact us and follow the prompts to reach Indigo Healing directly.
In your message, highlight that you weren’t notified of the recent renewal.
Point out that you did not use the subscription.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my recent billing situation. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation regarding this request.
I kindly ask for confirmation of this request within 3-5 business days. Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received, but not yet processed.
This means we are reviewing your request and will update you shortly, typically within 3-5 business days.
Processing
Your refund is currently being processed by our finance team.
You should expect the transaction to be finalized within the next 4-7 business days.
Refunded
Your refund has been completed and the amount has been credited back to your account.
The funds should appear in your account within 5-10 business days, depending on your bank's policies.
Partially Refunded
A portion of your refund has been approved and processed.
You'll receive the partially refunded amount shortly, with a follow-up regarding the remaining balance.
Completed
The refund process has been successfully finished for your transaction.
You should have received the refund notification via email, and the funds are in your account.
Canceled
Your refund request has been canceled, either by your request or due to other reasons.
Please contact our support team if you have any questions about why this occurred.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Indigo Healing, users may occasionally face situations that lead them to seek refunds for their services. Here are some realistic scenarios where customers successfully claimed refunds:
A Canceled Subscription: A user realized they no longer needed the monthly meditation app subscription after just a few weeks. After contacting customer support, they provided their account details and confirmed their cancellation, leading to a refund for the remaining months of their subscription.
Service Rescheduling: Due to unexpected circumstances, a client had to reschedule their energy healing appointment multiple times. Following the cancellation policy and reaching out to Indigo Healing, the client received a refund for their session that was never rescheduled, allowing them to rebook at a later date.
Digital Course Access Issues: A participant bought access to an online wellness workshop but faced technical difficulties logging in. After reaching out to support for assistance, they were unable to access the material despite troubleshooting. Consequently, they successfully received a full refund for the course purchase.
Product Return: A customer ordered a set of essential oils but decided to return them as they were not as expected. They reached out to Indigo Healing’s support team within the return period, and after confirming the return policy guidelines, they received a refund for their returned product in a prompt manner.
The Easiest Way to Get a Indigo Healing Refund
If you're frustrated trying to get a refund from Indigo Healing—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you’re looking to efficiently track your refund status with Indigo Healing, we’ve got you covered! Here are some steps you can take to stay updated on your refund progress:
Email Notifications: Keep an eye on your inbox for email updates from Indigo Healing. Notifications regarding your refund will be sent directly to the email address associated with your account. Make sure to check your spam folder if you don’t see them in your inbox.
Account Dashboard: Log in to your Indigo Healing account and navigate to the Order History section in your dashboard. Here, you can view detailed information about all your transactions, including the current status of any refunds.
Billing Section: Access the Billing section of your account settings. This area provides an overview of all your financial transactions and allows you to find specific details regarding refunds and chargebacks.
Mobile App Notifications: If you’re using the Indigo Healing mobile app, ensure that push notifications are enabled. This way, you will receive real-time updates about your refund status directly on your mobile device.
Refund Status Updates: When your refund is processed, you will receive an email detailing the refund amount and the date it was processed. Keep this information handy for your records.
FAQ
Refunds for missed cancellations typically depend on the specific policies outlined at the time of booking. If you forget to cancel your appointment on time, we encourage you to reach out directly to our support team. They can provide guidance and clarify any options available to you regarding your situation.
Refund processing times can vary based on your financial institution, typically taking between 5 to 10 business days to reflect in your account. Once processed by Indigo Healing, we’ll ensure you receive confirmation of your refund as soon as possible.
If you notice a charge but do not have an active subscription with Indigo Healing, please check your account details for any trial periods or past memberships that may have been activated. If you still have questions, reach out to our customer support team for assistance in resolving your inquiry.
If you're unable to receive a refund directly from Indigo Healing, consider reaching out to their customer service again for clarification or additional assistance. You may also explore the option of escalating your inquiry within their support system or reviewing your account details for any possible resolutions.
If Indigo Healing refuses to issue a refund, you may want to review their refund policy for clarity on your eligibility. Additionally, consider reaching out to their customer support team again for further assistance, ensuring to provide all relevant account details. This could help clarify the situation or lead to alternative solutions.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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