How to Get an Indy ADHD Refund

• Account Information: Your registered email address and account username to verify your identity.
• Transaction ID: The unique ID for the purchase or subscription you wish to refund, usually found in your order confirmation email.
• Purchase Date: The date when you made the purchase to help locate your transaction easily.
• Service/Product Details: Specific ADHD coaching program or digital resource you wish to refund, including the name of the service and any relevant details.
• Reason for Refund: A clear and concise explanation of why you are requesting a refund, which will assist Indy ADHD in processing your request.
• Previous Communication: Any emails or support ticket numbers related to your order that demonstrate previous correspondence regarding your issue.
• Payment Method Details: The method used for payment (credit card, PayPal, etc.), as this may be required during the refund process.
• Terms of Service Reference: Be familiar with the refund policy outlined in Indy ADHD's terms of service to ensure eligibility.

At Indy ADHD, we understand the importance of ensuring that you have clarity regarding your rights and options for refunds. Our services primarily focus on providing support and resources for individuals seeking assistance with ADHD management. Given this context, the eligibility for refunds may depend on specific circumstances related to your use of our services.

This section outlines situations that may qualify for a refund with Indy ADHD:

• Canceled Appointments: If you have booked a session and need to cancel, you may be eligible for a refund if you provide notice in accordance with our cancellation policy, which typically requires a minimum notice period.
• Service Disruptions: If you experience significant issues that impact your access to our digital services or resources for an extended period, you might be eligible for a partial refund based on the duration of the disruption.
• Subscription Management: If you find that a subscription tier does not meet your needs after the first billing cycle, a request for a refund may be considered for the initial payment based on your feedback and adherence to the subscription terms.
• Incorrect Billing: In the event of discrepancies in your billing that are brought to our attention, adjustments may be made, which could include eligibility for refunds relating to overcharges or misapplied fees.

For any specific inquiries regarding potential refunds, we recommend reaching out to our customer support team, who can assist you in understanding your situation and determining if you may qualify for a refund based on our policies.

At Indy ADHD, we understand that navigating subscriptions and services can sometimes lead to questions about billing. Here are some real user scenarios where clients successfully claimed refunds due to changes in their situations or needs.

• Subscription Change: A client realized mid-month that they needed to downgrade their subscription plan to better fit their current needs. After contacting support to clarify their new plan's terms, they were able to receive a refund for the unused portion of their previous plan.
• Service Interruption: During a scheduled online session, a technical glitch prevented a client from accessing their service. Once the issue was resolved, they contacted customer support and were issued a refund for the session that was interrupted.
• Annual Subscription Renewal: A user mistakenly thought they had canceled their annual subscription but later discovered it had renewed. After reaching out for clarification, they learned about their eligibility for a refund based on their current needs and received the amount back promptly.
• Account Management Inquiry: A parent of a child with ADHD inquired about account usage limits after a billing statement sparked confusion. They learned they were overcharged due to a misunderstanding about additional features. Customer service helped resolve this by providing a refund for the extra fees.

At Indy ADHD, we strive to keep you informed about your refund status throughout the process. To track your refund efficiently, follow these specific tips designed for our system.

• Email Notifications: Check your registered email for updates regarding your refund status. We send detailed emails whenever your refund process is initiated, updated, or completed. Look for messages from support@indyadhd.com in your inbox.
• Account Dashboard: Log into your Indy ADHD account and navigate to the Order History section. Here, you'll find a comprehensive overview of your orders, including any pending refunds.
• Billing Section: For further details, visit the Billing section in your account settings. This area provides specific information on your refund requests and their current status.
• In-App Notifications: If you use our mobile app, enable push notifications. We send real-time alerts about your refund progress directly to your device, ensuring you don’t miss any updates.
• Refund Progress Information: We provide clear indicators for your refund’s status, such as Pending, Completed, or Denied, so you can understand exactly where your request stands.
• Customer Support: If you need further assistance, don’t hesitate to reach out to our dedicated customer support team via the app or website. They are available to help you track your refund more effectively.