Many users only consider billing matters when an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to simplify the process of understanding how Infinity Hoop refunds work, detailing who is eligible for a refund and providing clear steps to request your money back quickly. Whether you have questions about your account or need assistance with a refund, we’re here to help you navigate the process smoothly.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number provided during the purchase process for a swift refund request.
Email Confirmation: Have the confirmation email handy as it contains essential details regarding your purchase.
Proof of Purchase: Ensure you have a screenshot or PDF of your receipt to verify the transaction.
Account Information: Be ready to provide your registered email address or user ID associated with your Infinity Hoop account.
Reason for Refund: Prepare a brief explanation of why you are requesting a refund, as this may be required for processing.
Photos of the Product: If applicable, take clear images of the Infinity Hoop or any associated items, especially if there are defects or issues.
Timeframe: Note the date when the product was received, as refunds often depend on the timeframe from receipt.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
Immediate - 3 working days
Shop Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Infinity Hoop
At Infinity Hoop, we understand that circumstances can change, and you may have questions regarding your eligibility for a refund based on your unique account situation. Our primary goal is to provide high-quality products and services while maintaining transparency in our billing practices.
Refund eligibility can depend on various factors related to our offerings. Below are specific situations that may qualify for a refund:
Product Defects or Damage: If you receive a faulty Infinity Hoop product, you may be eligible for a refund. Please ensure to document the issue and reach out to our support team for assistance.
Order Cancellation: If you cancel your order before it has shipped, you may qualify for a full refund. Be sure to reference our cancellation policy to understand the specific time frames that apply.
Subscription Issues: For users subscribed to our ongoing programs, if you experience technical difficulties that prevent you from accessing the services, this may qualify you for a refund based on the nature of the issue reported.
Incorrect Orders: In the rare case that the wrong item is shipped to you, you might be eligible for a refund or exchange after contacting customer support.
For any refund inquiries or clarification about your specific circumstances, we encourage you to reach out to our customer support team, who can provide guidance tailored to your situation. Thank you for being a valued part of the Infinity Hoop community!
Step-by-Step Process to Request Your Infinity Hoop Refund Like a Pro
If you purchased through Infinity Hoop.com:
Visit infinity-hoop.com and scroll to the bottom of the page.
Click on the "Contact Us" link at the footer.
Select "Support" from the list of topics.
Fill out the support form with your account details.
State that you are requesting a refund for your membership.
Mention that the recent charge was unexpected or not properly notified.
Submit the form and check your email for further follow-up.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Infinity Hoop subscription.
Tap on Report a Problem, below the subscription details.
Choose "I want to request a refund".
In your message, highlight that the service was not used or that you were unaware of the renewal.
Complete the request and keep an eye on your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your Infinity Hoop subscription and tap on it.
Tap on Manage and then select Refund.
Mention in your request that you didn't receive proper notification regarding renewal.
Follow the prompts to submit your refund request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to the Streaming Channels menu.
Select Manage Subscriptions.
Find the Infinity Hoop subscription and select it.
Choose Cancel Subscription (this is necessary to process the refund).
Navigate back to the Roku account website on your computer.
Sign in and click on Order History.
Locate the Infinity Hoop charge and select Request Refund.
In your request, state that you were unaware of the renewal.
Submit the refund request and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund regarding the billing situation associated with my account. The details are as follows:
[describe reason]
I would like to request a refund for the amount of [Amount].
If applicable, I have attached relevant documentation for your reference.
Please confirm the receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet reviewed.
You will be notified once your request is reviewed, usually within 1-2 business days.
Processing
Your refund request is currently being processed.
This can take 3-5 business days for the refund to be processed. Please be patient.
Refunded
The total amount of your purchase has been fully refunded.
The refund should reflect in your account within 5-10 business days, depending on your bank.
Partially Refunded
Only a portion of your original payment has been refunded.
Check your account for the refunded amount; further assistance may be required if you expect a full refund.
Completed
Your refund has been processed, and the funds have been returned to your account.
You can use the funds immediately, and your order is now closed in our system.
Canceled
Your refund request has been canceled either by you or our team.
If you believe this is an error, please contact our customer service for further resolution.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Infinity Hoop, we pride ourselves on providing exceptional service and ensuring our customers have the best experience possible. Here are some real user scenarios where refunds were successfully claimed:
Subscription Downgrade: A user decided to downgrade their subscription from a premium plan to a basic one after realizing they weren't utilizing all premium features. After reaching out to Infinity Hoop support, they received a refund for the difference in the plan costs for the current billing cycle.
Accidental Subscription Renewal: A customer intended to cancel their subscription but mistakenly kept it active. Upon noticing the renewal charge, they contacted Infinity Hoop and provided their request to cancel. The support team promptly processed a refund for the recent renewal charge, ensuring the customer felt supported.
Service Issue: A user experienced temporary service interruptions during a planned workout session. After informing Infinity Hoop's support about the inconvenience, they received a partial refund for that month's subscription as a goodwill gesture for the disruption.
Gift Subscription Cancellation: A customer purchased a gift subscription for a friend but later found out their friend was unable to use it due to unforeseen circumstances. They reached out to customer support, who facilitated the cancellation of the gift subscription and issued a full refund shortly thereafter.
The Easiest Way to Get a Infinity Hoop Refund
If you're frustrated trying to get a refund from Infinity Hoop—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Infinity Hoop is simple and straightforward. Here’s how you can efficiently monitor the progress of your refund:
Email Notifications: You will receive email updates regarding your refund status. Look for messages from Infinity Hoop with subject lines that include "Refund Initiated" or "Refund Processed" to stay informed.
Account Dashboard: Log in to your Infinity Hoop account and navigate to your Order History. Here, you can view detailed information about your refund requests, including status updates.
Mobile App Alerts: If you use the Infinity Hoop mobile app, enable push notifications to get real-time updates on your refund status. This is the quickest way to stay informed while on the go.
Billing Section: For more detailed information, check the Billing Section in your account settings. This area lists all your transactions and their respective statuses, including any pending refunds.
Progress Information: Infinity Hoop will provide updates on the stages of your refund. You may see statuses such as "Refund Requested," "Processing," and "Refund Completed" in your order history.
FAQ
If you forgot to cancel your subscription on time, we understand that it can happen. However, our policy generally does not allow for refunds after the billing period has started. We recommend reaching out to our customer support team for assistance, as they may offer solutions or guidance based on your situation.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank or payment provider's policies. Please keep in mind that during peak periods, processing times may be slightly longer.
If you see a charge but do not have an active subscription, please check your account for any past subscriptions or trial periods that may have converted into a paid plan. If you still have questions or need assistance, contact our customer support team with the details of the charge for further clarification.
If you are unable to receive a refund directly from Infinity Hoop, consider reaching out to their customer service again for further clarification regarding your request. You may also explore escalating your inquiry within their support system to ensure it receives the necessary attention. Additionally, reviewing your account details and order history can help provide any relevant information to assist in your follow-up.
If Infinity Hoop refuses to issue a refund, you can start by reviewing their refund policy to ensure all conditions were met. Additionally, consider reaching out to customer support again for further clarification or to discuss your situation in more detail. Checking your account details and confirming your order information might also provide insight into the decision.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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