Many users often overlook billing details until an unexpected charge catches them off guard, like an automatic subscription renewal. This guide is designed to assist you in understanding how refunds work at Infinity Loans, ensuring you know who is eligible and the steps necessary to request your money back swiftly. With this information, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Your account number and personal identification details used during the loan application process.
Transaction ID: Ensure you have the specific transaction ID from the loan application or payment you are seeking a refund for.
Loan Details: Information about the specific loan, including the loan amount, issue date, and type of loan.
Payment Confirmation: A copy of the payment confirmation or any receipts you received upon loan disbursement.
Refund Request Form: Complete any specific refund request forms provided by Infinity Loans, if applicable.
Reason for Refund: A detailed explanation of why you are requesting the refund, which may need to be submitted with your request.
Documentation of Communication: Copies of any emails or correspondence between you and Infinity Loans regarding the loan or refund request.
Identification Proof: A government-issued ID or other identification to verify your identity when processing the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Debit Card
3-5 working days
Credit Card
5-7 working days
Bank Transfer
1-3 working days
e-Transfer
24-48 hours
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Infinity Loans
Infinity Loans is dedicated to providing transparent financial services and ensuring that users have a clear understanding of their rights regarding refunds. Since Infinity Loans primarily offers loan products and related services, users may encounter various situations that affect their eligibility for refunds. Below are specific scenarios where users might qualify for a refund, contingent on their individual circumstances and account management:
Loan Cancellation: If a user decides to cancel their loan application before approval, they may be eligible for a refund of any upfront fees paid during the application process, in accordance with the specific terms outlined at the time of application.
Prepayment Fees: In some cases, if a user pays off their loan early and has incurred prepayment fees, they might qualify for a refund of these fees based on the applicable policies at the time of loan agreement.
Service Changes: If a user has chosen an additional service or product related to their loan and subsequently decides to adjust or cancel that service within the stipulated time frame, they may be eligible for a refund for those specific charges.
Documentation Issues: Instances where documentation submitted for the loan was rejected or found to be incomplete may also create circumstances under which a user could qualify for a refund of application fees, provided they follow the outlined procedures for such situations.
Account Management Requests: Users initiating an account management query—such as a request for clarification on a charge or service—may derive situations that open avenues for discussing eligibility for a refund on specific fees or charges as outlined in their loan agreement.
For any inquiry regarding eligibility for refunds, users are encouraged to review their loan agreement and policies on the Infinity Loans website or reach out to customer service for assistance tailored to their specific situation.
Step-by-Step Process to Request Your Infinity Loans Refund Like a Pro
If you purchased through InfinityLoans.ca:
Visit the Infinity Loans website and log in to your account.
Go to the section labeled 'Membership' or 'Subscriptions'.
Locate the transaction history and find the specific charge you wish to refund.
Select the charge and click on 'Request Refund'.
Provide a brief reason for the refund request, such as 'the subscription renewed without prior notice' or 'the account was unused.'.
Submit your request and note any confirmation details.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the menu.
Select 'Subscriptions'.
Find and choose the subscription from Infinity Loans.
Tap on 'Cancel Subscription' and confirm.
Scroll down to 'Report a Problem' to start a refund request.
Choose 'Request a Refund' and specify the reason, using phrases like 'charge occurred without notice'.
Submit the request and await confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) on the left.
Select 'Subscriptions'.
Identify the Infinity Loans subscription and select it.
Tap on 'Cancel Subscription'.
Follow up by selecting 'Request a Refund' under the purchases section.
Provide the reason, such as 'subscription was not used' or 'renewal was unexpected'.
Complete the process and keep any confirmation details for your records.
If you purchased through Roku:
Log into your Roku account on the website.
Select 'My Account' from the main menu.
Scroll to the 'Manage Subscription' section.
Find the Infinity Loans subscription and click on 'Cancel Subscription'.
In the cancellation process, look for an option to request a refund.
Use language like 'the charge was unauthorized' or 'the subscription was not actively used.'
Submit your refund request and note any details provided.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my account, I would like to explain the billing situation: [describe reason]
I would like to request a refund of [Amount]. I have attached any relevant documentation for your reference.
I kindly request confirmation of this refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your request is being reviewed and may take 1-3 business days for initial assessment.
Processing
The refund is currently being processed.
Your refund is in progress, and you should expect it to be completed within 3-5 business days.
Refunded
The refund has been successfully completed.
The funds have been returned to your original payment method. Check your account for confirmation.
Partially Refunded
Only a portion of the total refund amount has been returned.
You received a partial refund based on your repayment terms. Check the details in your account.
Completed
The refund process is fully completed, and no further actions are needed.
Your refund is finalized. If you have questions, feel free to reach out to customer service.
Canceled
The refund request has been canceled and will not be processed.
If you believe this is an error, please contact customer service for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Infinity Loans, users often find themselves navigating various scenarios that lead to successful refund claims due to their specific service offerings and the intricacies of account management. Here are a few examples of how customers have successfully claimed refunds under different circumstances:
Accidental Overpayment: A user realized they had accidentally overpaid their loan due to a misunderstanding of their payment schedule. After reviewing their account details in the Infinity Loans portal, they contacted customer service and provided documentation, resulting in a prompt refund of the excess amount.
Early Loan Payoff: A customer decided to pay off their loan early and was eligible for a rebate on the interest charged. After submitting a request through the online portal, they received a detailed breakdown of their account, leading to a successful refund of the interest difference directly to their account.
Service Transition: A user switched to a different repayment plan that better suited their financial situation. As part of the transition, they noticed a minor discrepancy in their new payment setup. By reaching out to Infinity Loans support, they confirmed the adjustment and received a refund for the difference in payments promptly.
Account Credits: After a brief financial hardship, a user communicated with Infinity Loans about their situation and was granted a temporary adjustment in their payment plan. They later received a refund for the earlier extra fees incurred during that period, ensuring their financial relief was honored as per the discussion with customer service.
The Easiest Way to Get a Infinity Loans Refund
If you're frustrated trying to get a refund from Infinity Loans—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Infinity Loans is a straightforward process, ensuring you're always informed about the progress of your request. Here are some efficient ways to keep tabs on your refund:
Account Dashboard: Log into your Infinity Loans account and navigate to the Billing Section. Here, you can view the details of your refund request and its current status.
Email Notifications: Keep an eye on your registered email for updates. Infinity Loans sends out email confirmations when your refund is processed, along with any changes in status.
Mobile App Updates: If you use the Infinity Loans app, you can check for in-app notifications regarding your refund status. Look under the Order History tab for real-time updates.
Customer Support: If you require further details, don't hesitate to reach out via the Contact Us section on the website or app. Customer service can provide specific information on your refund's progress.
Transaction History: Reviewing your Transaction History in the account settings can also give insights into when your refund was initiated and its expected processing time.
FAQ
If you forgot to cancel your loan on time, refunds are generally not provided as terms are outlined in your agreement. To address your specific situation, it's best to reach out to Infinity Loans directly for assistance, as they may be able to offer further guidance or support.
Refunds from Infinity Loans typically take 3 to 5 business days to process after approval. However, the exact time for the funds to reflect in your account may vary depending on your bank’s processing times. We appreciate your patience during this period.
If you see a charge but don’t have an active subscription, we recommend checking your account details on our website to confirm the status of any subscriptions. If you believe there’s an error, please contact our customer support team for assistance in resolving the issue.
If you are unable to obtain a refund directly from Infinity Loans, consider reaching out to their customer service team again for further assistance. Additionally, you might explore the possibility of escalating your concerns within their support system for a more thorough review of your situation. Reviewing your account details and transaction history may also provide clarity on your eligibility for a refund.
If Infinity Loans refuses to issue a refund, it is advisable to review their refund policy for specific guidelines regarding your situation. Additionally, consider reaching out to their customer support again for further clarification or alternative solutions. Checking your account details and ensuring all requirements for a refund were met might also provide insight into the decision.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)