Unexpected charges can often catch users off guard, especially with subscription services like Infinity Membership from slybex.com. This guide is designed to help you navigate the refund process, providing clear information on who is eligible and the steps required to request a refund quickly and efficiently. We understand that billing concerns can be frustrating, and our goal is to make this experience as smooth as possible for you.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your account username and email associated with your Infinity Membership account ready.
Transaction ID: Locate the unique transaction ID for the purchase you wish to refund. This can usually be found in your order confirmation email.
Purchase Date: Note the exact date of the transaction to reference in your refund request.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, as this may be required by the support team.
Subscription Details: Document the type of Infinity Membership subscription you have, including the plan and any relevant renewal dates.
Proof of Payment: Gather any receipts or payment confirmation emails that verify your purchase.
Screen Captures: If applicable, take screenshots of any issues you encountered with the service that justifies the refund request.
Contact Support: Have the correct contact method for Infinity Membership's support team ready, so you can submit your request conveniently.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Cryptocurrency
Variable (dependent on network)
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Infinity Membership
Infinity Membership offers users access to a range of exclusive benefits and services tailored to enhance their experience. Understanding your rights as a user, particularly concerning refunds, is essential to effectively managing your membership. Refund eligibility depends on specific circumstances related to your subscription and its usage.
Cancellation Requests: Users who submit a cancellation request before the next billing cycle may qualify for a refund for the subsequent month's charges, depending on the timing of the request.
Service Inaccessibility: If users encounter conditions that prevent access to the services included in the membership (e.g., platform maintenance or technical issues), they may be eligible for a refund if the downtime exceeds a specified duration.
Billing Discrepancies: In cases where users notice discrepancies in the billed amount compared to their chosen plan, requests for clarification can lead to potential adjustments or refunds, depending on review outcomes.
Promotional Offers: Users who signed up during a promotional period may have specific refund rights associated with that offer, particularly if the advertised benefits were not honored or fulfilled.
Account Management Issues: Situations resulting from administrative errors in user accounts that affect the membership benefits can be reviewed for eligibility regarding potential refunds.
Step-by-Step Process to Request Your Infinity Membership Refund Like a Pro
If you purchased through InfinityMembership.com:
Go to slybex.com and log into your account.
Navigate to the Account Settings section.
Select Billing History from the menu.
Find the transaction you want a refund for.
Click on Request Refund next to the charge.
In the message box, mention that the subscription renewed without notice and you weren’t actively using the service.
Submit the request and wait for an email confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone/iPad.
Tap your Apple ID at the top.
Select Subscriptions.
Locate your Infinity Membership subscription.
Tap Cancel Subscription if necessary.
Go back to the Subscriptions menu and select the subscription again.
Tap Report a Problem at the bottom of the screen.
Choose the reason for your refund: highlight that it renewed unexpectedly and your account was not in use.
Provide any additional details, emphasizing your lack of usage.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find your Infinity Membership subscription.
Tap on it and then select Cancel Subscription.
Go back to the main subscriptions screen.
Tap on Report a Problem or Get Help.
Choose Request a refund and specify that the renewal happened without your notification and that the subscription was not utilized.
Provide your account details and submit the request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to Streaming Channels and select My Channels.
Locate the Infinity Membership channel.
Highlight the channel and press the '*' button on the remote.
Select Manage subscription.
Optionally, cancel the subscription by selecting Cancel Subscription.
Visit the Roku Customer Support website.
Find the Contact Us section to submit a refund request.
Explain that the charge was unexpected and that your account was not used during the period in question.
Follow the onscreen prompts to finalize your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You need to wait for the refund to be processed, which usually takes 1-2 business days.
Processing
The refund is being processed by our system.
You will see the refund reflected in your account within 3-5 business days once complete.
Refunded
Your refund has been successfully processed and the funds have been returned.
You should see the funds in your account shortly, typically within 1-3 business days.
Partially Refunded
A portion of your refund has been processed, but not the full amount.
Check your account for the partial amount, and contact support for details on the remaining balance.
Completed
The refund process is fully complete, and you have received your funds.
Congratulations! Your refund is finalized, and there will be no further action needed.
Canceled
Your refund request has been canceled, either by you or due to policy violations.
If you believe this is an error, please contact customer support ASAP.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Infinity Membership, users often navigate various account management situations that necessitate refunds. Here are some realistic scenarios in which users successfully claimed refunds based on their unique circumstances:
Subscription Overlap: A user accidentally upgraded their membership plan while still on a free trial. After realizing the overlap, they reached out to customer support to clarify their subscription status and were refunded the difference promptly.
Change of Plans: A customer decided to switch to an annual plan but was charged for a monthly renewal during the transition period. They contacted Infinity Membership to express their intent to upgrade and received a clear explanation, along with a refund for the monthly charge.
Service Access Issues: A user encountered technical difficulties accessing exclusive content for a short period during their subscription. After reporting the issue to customer service, they were informed that they were eligible for a partial refund, which was processed as a gesture of goodwill.
Renewal Timing Misunderstanding: A member was unsure about when their next renewal date was and accidentally made a payment to renew early. Upon reaching out for clarification, they found that their membership still had time left and received a refund for the duplicate payment made for that period.
The Easiest Way to Get a Infinity Membership Refund
If you're frustrated trying to get a refund from Infinity Membership—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Infinity Membership is crucial for staying informed about your transactions. Here’s how you can keep tabs on your refund process:
Check Your Email: Infinity Membership sends regular email updates regarding your refund status. Look for emails titled "Refund Update" to stay in the loop on your refund's progress.
Use the Mobile App: If you have the Infinity Membership app, you can receive real-time notifications. Ensure notifications are enabled in your app settings to get updates directly on your phone.
Visit Your Account Dashboard: Log into your Infinity Membership account and navigate to the "Order History" section. Here, you will find detailed information about each transaction, including any refunds issued.
Billing Section Insights: The "Billing" section of your account provides a comprehensive overview of your payment history. You can track pending and completed refunds alongside other billing details.
Refund Progress Details: When checking your refund status, look for timestamps related to when the refund was initiated and its current status (e.g., "processing", "completed") in your account dashboard.
Contact Customer Support: If you have any questions or don’t see updates for an expected refund, reaching out through the live chat feature on the website can provide direct assistance and clarity.
FAQ
Refunds for Infinity Membership are generally not available if you miss the cancellation deadline. However, we encourage you to reach out to our customer service team, as they may be able to assist you based on your individual situation.
Refunds for Infinity Membership typically take 5 to 10 business days to process, depending on your financial institution's policies. Once initiated, you will receive a confirmation email, but the actual time for the funds to reflect in your account may vary.
If you see a charge from Infinity Membership but don’t have an active subscription, please check your account for any previous subscriptions or transactions that might not have been canceled. If you still have questions, contact our customer support team with your transaction details for assistance.
If you are unable to receive a refund directly from Infinity Membership, consider reaching out to customer service again for further assistance. You may also explore options to escalate your inquiry within their support system to get additional clarification. Additionally, reviewing your account details might provide insights into your subscription status and any applicable policies.
If Infinity Membership refuses to issue a refund, it may be helpful to review their refund policy for any specific criteria that might apply to your situation. You can also consider reaching out to their customer support team again for additional clarification or to discuss your account details. Exploring any terms and conditions related to your membership can also provide insights into your options.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)