Billing matters often slip our minds until an unexpected charge catches us off guard, like an automatic subscription renewal. This guide is designed to help you understand how refunds work at Infinity Wellness, who qualifies for them, and the straightforward steps to request your money back efficiently. Our aim is to ensure you navigate this process with ease and confidence.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have the email receipt from your purchase as it contains important details like the order number.
Account Login Details: Ensure you have access to your Infinity Wellness account to view transaction history.
Transaction ID: Locate the specific transaction ID for the purchase you wish to refund.
Details of Service/Product: Be ready to describe the specific service or product for which you are requesting a refund.
Reason for Refund: Clearly articulate the reason for your refund request; this can include dissatisfaction with service or product issues.
Supporting Documentation: Gather any relevant documents, such as prescriptions or prior communication that may support your claim.
Verification of Terms: Review the refund policy on the Infinity Wellness website to ensure you understand the eligibility criteria.
Contact Information: Keep your current contact information ready in case Infinity Wellness needs to reach you quickly.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
Health Savings Account (HSA)
7-10 working days
Cash
Immediate
Insurance Billing
2-4 weeks
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Infinity Wellness
At Infinity Wellness, we strive to provide our users with exceptional wellness services. Understanding your eligibility for a refund can help clarify your account management and ensure a positive experience with our offerings. Refund eligibility can depend on various factors related to the service types provided, the duration of subscriptions, and individual circumstances surrounding bookings or purchases.
The following situations may qualify for a refund at Infinity Wellness:
Cancellations for Appointments: If a client needs to cancel or reschedule an appointment with more than 24 hours' notice, they might be eligible for a refund or credit for future services.
Service Disruptions: In the event of a service disruption due to operational changes or unforeseen circumstances, users may qualify for refunds based on the duration of the disruption.
Subscription Adjustments: Users who wish to downgrade or cancel their subscription may have a specific window in which they can request a pro-rated refund based on their billing cycle.
Trial Periods: Clients who are utilizing a trial period and decide to discontinue before the trial concludes could be eligible for a refund for the initial charge.
Unsatisfactory Service Experience: If a user feels that their service did not meet expectations due to quality concerns, they may request a review and potential refund based on the specific circumstances.
It is recommended that users contact Infinity Wellness directly to discuss their unique situations, as individual circumstances may affect refund eligibility. Our team is available to assist with any inquiries related to account management and billing clarification.
Step-by-Step Process to Request Your Infinity Wellness Refund Like a Pro
If you purchased through Infinity Wellness.com:
Visit the website infinitywellnesswny.com.
Scroll to the bottom of the page and click on Contact Us.
Fill out the form with your details and include your membership ID.
In the message box, mention that you wish to get a refund for your recent payment.
Specify the date of the transaction and state that you were unaware of the renewal date.
Submit the form and wait for a response from customer service.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Infinity Wellness subscription.
Tap Cancel Subscription (if needed) and then look for the option to request a refund.
Follow the prompts and explain that you were not notified about the renewal.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the hamburger menu (three horizontal lines) in the top-left corner.
Select Account and then go to Purchase History.
Find the Infinity Wellness transaction and click on it.
Tap on Refund and follow the instructions.
In your request, emphasize that you did not intend to renew the subscription.
If you purchased through Roku:
On your Roku device, go to the Home screen.
Select Streaming Channels and then My Channels.
Locate the Infinity Wellness channel.
Press the * button on your remote to open the options menu.
Select Manage Subscription.
Follow the prompts to cancel and note that you wish to request a refund.
When prompted, assert that you have not used the service since the renewal.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
On [Billing Date], I encountered the following situation: [describe reason].
I would like to request a refund in the amount of [Amount]. If applicable, I have attached documentation to support my request.
Please confirm receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is awaiting approval from our team.
You will receive a notification once your request is reviewed, typically within 3 business days.
Processing
Your refund is currently being processed by our financial team.
Please allow up to 5 business days for the refund to be finalized and reflected in your account.
Refunded
Your refund has been successfully issued back to your original payment method.
You should see the funds in your account within 3-7 business days, depending on your bank.
Partially Refunded
A portion of your payment has been refunded, typically due to a product return.
Check your account for the refund amount; the remaining balance is still valid for future services or products.
Completed
The refund process has been finalized, and no further action is needed.
You are all set! Feel free to return to our services or schedule your next appointment.
Canceled
Your refund request has been canceled, either by you or due to processing issues.
If this was unintentional, please contact our support team to discuss your options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Infinity Wellness provides various health and wellness services, including massage therapy, wellness coaching, and online fitness classes. Here are some real user scenarios illustrating successful refund claims:
A user scheduled a massage appointment but had to cancel due to a last-minute emergency. After reaching out to Infinity Wellness's customer service, they explained their situation, and the team promptly issued a full refund for their missed appointment, ensuring the user felt supported despite the cancellation.
One customer opted for a 3-month subscription for online fitness classes but found that the timing of the classes didn’t fit their schedule. By contacting Infinity Wellness within the 30-day satisfaction guarantee period, the customer was able to receive a refund for the unused remaining classes, allowing them to explore other options without penalty.
A client purchasing a wellness kit online discovered that one of the products was out of stock after placing the order. Upon informing customer service, Infinity Wellness quickly processed a refund for the unavailable item while allowing the client to keep the rest of the order, demonstrating their commitment to customer satisfaction.
A user accidentally signed up for a service tier beyond what they needed for their wellness goals. After realizing the mistake, they contacted support for clarification and were graciously refunded the difference in subscription fees when they downgraded to the appropriate tier, ensuring seamless management of their wellness journey.
The Easiest Way to Get a Infinity Wellness Refund
If you're frustrated trying to get a refund from Infinity Wellness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Infinity Wellness can be a straightforward process if you know where to look. Here are some efficient ways to stay updated on your refund progress:
Email Notifications: Keep an eye on your email inbox for updates from Infinity Wellness. You’ll receive email notifications regarding the status of your refund, including when it has been initiated and when it is completed.
Account Dashboard: Log into your Infinity Wellness account and navigate to the Order History section. Here, you can find detailed information about each transaction, including current refund statuses.
Mobile App Updates: If you use the Infinity Wellness mobile app, you can track your refund status directly in the app under the Billing section. Look for specific tabs that indicate your order and refund history for real-time updates.
Order Details: In the Order Details view of your account, you will find comprehensive information about the progress of your refund, including any notes or actions required from your side.
Customer Support: If you have further questions, Infinity Wellness offers customer support directly through the app or website. Feel free to reach out via chat or email to get personalized updates on your refund status.
FAQ
If you forget to cancel your membership before the renewal date, we typically cannot issue a refund for the period that has already been charged. We recommend reviewing our cancellation policy to ensure you understand the timelines for future cancellations. If you have further questions, feel free to reach out to our support team for assistance.
Refund processing times can vary depending on your bank or payment provider, but typically you can expect to see the refund reflected in your account within 5 to 10 business days. Once the refund has been initiated on our end, you will receive a confirmation email for your records. If you have any concerns about the timing, feel free to reach out to our customer service team.
If you see a charge but do not have an active subscription, please first check if there are any past subscriptions linked to your account. If you still have questions, we recommend contacting our customer support team at [support email or phone number], and they will assist you in resolving the issue.
If you are unable to obtain a refund directly from Infinity Wellness, consider reaching out to their customer service team again for further assistance. You might also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details might provide further insights into available options.
If Infinity Wellness is unable to issue a refund, consider reviewing their refund policy for specific conditions that may apply to your situation. It may also be helpful to reach out to their support team again for clarification or to discuss your concern. Additionally, check your account details for any potential adjustments or credits that may not have been communicated.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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