How to Get an InfusionStop Refund

• Order Confirmation Number: Provide the unique order ID received at the time of purchase.
• Transaction Details: Include the date of the transaction and the payment method used.
• Patient's Information: Gather patient details such as name, address, and date of birth, if applicable.
• Reason for Refund: Clearly outline the reason for the refund request, whether it's for a product issue or service dissatisfaction.
• Medical Documentation: Attach any relevant medical records or prescription information that substantiate the refund request.
• Original Packaging: If returning a product, ensure the item is in its original packaging and includes any accompanying materials.
• Return Authorization Number: If provided, include the RAN to facilitate processing your request.
• Contact Information: Ensure your email and phone number are current for follow-up communications.
• Insurance Information: If applicable, include details of any insurance claim or coverage related to the purchase.

At InfusionStop, we strive to provide our users with high-quality infusion therapy products and services. Understanding your eligibility for refunds is important for managing your account effectively. Refund eligibility primarily pertains to our product returns, service adjustments, and subscription inquiries. The following scenarios may qualify for a refund, depending on specific circumstances related to your order or subscription:

• Product Returns: If you have received a product that is damaged or defective upon delivery, you may be eligible for a refund. Please ensure you return the product following our specified return process.
• Order Cancellations: If you request a cancellation for an order before it has been processed or shipped, you may qualify for a full refund.
• Service Modifications: Any adjustments to ongoing infusion therapy services that occur prior to billing may affect your charges and could potentially lead to a refund based on those modifications.
• Subscription Updates: If you experience changes in your subscription plan that align with our policies, you might be eligible for adjustments to your next billing cycle, which could lead to a refund.
• Billing Inquiries: If you need clarification on a specific charge related to your account management, we encourage you to reach out to our support team to assist with your billing questions.

For accurate eligibility assessment, we recommend reviewing our refund policy in detail or contacting our customer service team for personalized assistance based on your account activity.

At InfusionStop, users may occasionally find themselves needing to navigate refund situations due to the nature of personalized health services and subscription-based products. Below are several scenarios where users successfully claimed refunds in a straightforward manner.

• Subscription Overlap: A customer realized they had mistakenly subscribed to multiple plans for the same service due to a misunderstanding of the renewal dates. After reaching out to customer support, they received a refund for the overlapping plan without issue.
• Service Adjustment: A user needed to adjust their infusion therapy schedule and subsequently canceled a program that was no longer needed. Upon contacting InfusionStop, they received a prorated refund for the unused portion of their subscription.
• Billing Clarification: A client noticed a discrepancy in their billing related to an additional service that was not utilized. After inquiring about the charge with customer service, they were able to clarify the charge and received a prompt refund for the service.
• Product Return: A user received a home healthcare product that was damaged during delivery. Following the standard return procedure and providing the necessary details, they successfully obtained a refund for the returned item through InfusionStop's customer service.

Tracking your refund status with InfusionStop is streamlined and user-friendly, ensuring you stay updated throughout the process. Here are specific tips to efficiently monitor your refund:

• Email Notifications: Keep an eye on your inbox for refund updates. InfusionStop sends detailed emails at key stages of the refund process, including confirmation of the request and notifications when your refund has been processed.
• Account Dashboard: Log in to your InfusionStop account and navigate to the Order History section. Here, you can find real-time status updates on your refund requests and view estimated timelines for completion.
• Mobile App Alerts: If you use the InfusionStop mobile app, check the Notifications tab. The app sends push notifications for any changes to your refund status, ensuring you never miss an update while on the go.
• Billing Section: Within your account settings, visit the Billing section. This area provides comprehensive details about all your transactions, including pending refunds and completed transactions, making it easy to track what you’re owed.
• Customer Support: If you have questions about your refund, don't hesitate to reach out to InfusionStop’s customer support through the Help Center in your account. They can provide direct assistance and updates tailored to your specific refund situation.