Unexpected charges can often catch users off guard, leading to confusion and frustration. This guide is designed to clarify how refunds work with Instant Checkmate, Inc. We'll walk you through the eligibility criteria for refunds and provide step-by-step instructions to help you request your money back quickly and efficiently. Our aim is to ensure that you feel supported throughout the process.
What You Should Prepare Before Applying For Refund
Account Email: Ensure you have the email address associated with your Instant Checkmate account, as this will be required for identification.
Transaction ID: Locate your unique transaction ID from the payment confirmation email sent to you after the purchase, which will help in processing your refund.
Subscription Details: Be ready to provide specifics about your subscription plan (e.g., monthly or yearly), including the date of the transaction.
Reason for Refund: Clearly articulate your reason for requesting a refund, whether it be dissatisfaction, unauthorized charge, or other valid reasons.
Payment Method Information: Prepare details about the payment method used (e.g., credit card last four digits) to assist in locating your transaction.
Proof of Purchase: Keep a copy of your receipt or order confirmation email handy, as it serves as proof that you made the purchase.
Communication History: Document any prior communications with customer service regarding your refund request to maintain a record of your case.
Compliance with Refund Policy: Familiarize yourself with Instant Checkmate’s refund policy to ensure your request falls within the stipulated guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Digital Wallets (e.g., Apple Pay)
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Instant Checkmate, Inc.
At Instant Checkmate, Inc., users engage with a subscription-based service that provides access to public records and background checks. Due to the nature of digital service offerings, understanding eligibility for refunds is important for users who may have questions about their billing. Refund policies are tailored to the specific use of services and account management, ensuring clarity for all users.
The following situations may qualify for refunds or adjustments relevant to your account with Instant Checkmate, Inc.:
Service Availability Issues: Users facing technical issues that prevent access to their subscription services may be eligible for a refund or credit.
Subscription Downtime: If a subscription service is unavailable for an extended period due to maintenance or other factors, users might qualify for a refund for that duration.
Incorrect Account Charges: If an account is charged an amount that does not reflect the service plan selected, users could be eligible for a correction or refund.
Account Termination: In circumstances where the service is terminated by Instant Checkmate due to policy violations, users may inquire about the status of their last payment in relation to services already rendered.
Trial Period Refunds: New users who select to discontinue their service during a trial period may have options for receiving a refund for that initial period, depending on their account status.
For any specific eligibility inquiries, users should refer to the official policies outlined on the Instant Checkmate, Inc. website or contact the customer support team for assistance with their individual circumstances.
Step-by-Step Process to Request Your Instant Checkmate, Inc. Refund Like a Pro
If you purchased through InstantCheckmate.com:
Go to the Instant Checkmate website and log into your account.
Navigate to the Account Settings section.
Locate the Billing Information tab.
Find the most recent transaction details for your subscription.
Click on the Help Center link or button, usually found at the bottom of the page.
Select the option for Refund Requests.
Fill out the refund request form, including:
Your name and email associated with the account.
Details of the subscription billing.
State that the subscription renewed without notice.
Emphasize that the account was unused if applicable.
Submit the form.
Monitor your email for any updates regarding your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Instant Checkmate subscription.
Choose the option to Report a Problem.
Select the billing issue option and state:
Subscription renewed unexpectedly.
Mention that you had no intention of renewing.
Consider noting the lack of use of the account.
Follow the prompts to submit your issue.
Check your email for any updates regarding your refund status.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Go to Subscriptions.
Locate your Instant Checkmate subscription.
Tap on Manage and select Refund.
Choose the option and provide details, such as:
Subscription auto-renewed unexpectedly.
Mention that the account was not actively used.
State that you weren’t aware of the renewal.
Complete the request to initiate your refund.
Check your email for the confirmation of the refund request.
If you purchased through Roku:
Visit the Roku website and log into your account.
Navigate to your Account Settings.
Find the section for Billing Information.
Look for the Subscriptions list to find Instant Checkmate.
Select the Manage Subscriptions option.
Click on Request Refund.
Fill in the form with the following details:
Subscription renewed without notice.
Account usage was minimal or absent.
Clarify that you did not intend for the subscription to continue.
Submit the request.
Monitor your email for a response from Roku regarding your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Instant Checkmate, Inc. for Refund
Script
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Subject: Refund Request – Instant Checkmate, Inc. Account [Your Email]
Dear Instant Checkmate Customer Support,
I hope this message finds you well.
[describe reason]
I would like to request a refund for the amount of [Amount]. Please find attached documentation for your reference, if applicable.
I kindly request confirmation of this refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request is under review and not yet processed.
Your refund is being evaluated based on our return policy. Expect an update within 1-3 business days.
Processing
The refund has been approved and is being processed.
Your refund is in the works. It might take 3-5 business days to reflect in your account.
Refunded
The refund has been successfully completed.
The full amount has been returned to your payment method. Check your account balance.
Partially Refunded
A portion of your payment has been refunded.
You will see a partial credit on your account. Please check the details in your account.
Completed
The refund process is fully completed.
Your refund has been processed successfully. You can now access your funds.
Canceled
The refund request has been canceled.
Your refund will not be processed. You may need to reach out to customer service for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Instant Checkmate, users often find themselves needing assistance with their accounts, which can sometimes lead to successful refund claims. Here are a few real user scenarios where refunds were achieved:
Subscription Change Confusion: A user decided to upgrade their plan to access more comprehensive reports. However, after noticing an error in their billing statement citing last month's charge despite the upgrade, they contacted customer service for clarity. After reviewing their account, the support team identified the mix-up and promptly issued a refund for the duplicate charge.
Accidental Account Renewal: A customer, unaware that their subscription was set to auto-renew, accidentally allowed the renewal to process while intending to cancel. Upon realizing this, they reached out to support shortly after the renewal. The team, understanding the situation, facilitated a refund, ensuring the user maintained access only until the end of their original subscription period.
Service Interruption Inquiry: After experiencing a temporary service disruption, a subscriber sought assistance to understand its cause. While discussing their account, they expressed concern about being billed during that time. The support representative reviewed their account and issued a partial refund for the affected period as a form of goodwill, emphasizing customer satisfaction.
Inaccurate Report Charges: A user realized that a set of background reports purchased included several inaccuracies and did not meet their expectations. They contacted customer support seeking clarification and possible solutions. After reviewing their submitted reports, the support team agreed to issue a refund for those specific reports, along with suggestions for how to access more accurate information in the future.
The Easiest Way to Get a Instant Checkmate, Inc. Refund
If you're frustrated trying to get a refund from Instant Checkmate, Inc.—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Instant Checkmate, Inc. can be straightforward if you know where to look. Here are some efficient ways to stay updated on your refund progress:
Email Notifications: Keep an eye on your email inbox for updates from Instant Checkmate. Refund confirmations and status updates are typically communicated via email, so make sure to check your spam folder if you don’t see any messages in your primary inbox.
Account Dashboard: Log in to your Instant Checkmate account and navigate to your Account Settings. Here, you can select Order History, where you'll find detailed information about your refunds, including dates and amounts processed.
Billing Section: The Billing section of your account is another key place to monitor refund activity. This area will display all transactions associated with your account, allowing you to track the status of open refunds directly.
Mobile App Notifications: If you use the Instant Checkmate mobile app, ensure that notifications are enabled. You will receive real-time updates regarding your refund status directly through the app, making it easy to stay informed on the go.
Customer Support: If you're unable to find your refund status through the above methods, don’t hesitate to reach out to Instant Checkmate’s customer support. They can provide you with the latest updates and any additional information needed regarding your refund.
FAQ
Unfortunately, Instant Checkmate does not provide refunds for memberships that are not canceled before the renewal date. If you forgot to cancel in time, your account will remain active until the end of the billing cycle, and no refunds can be issued for that period.
Refunds from Instant Checkmate typically take 5 to 10 business days to process, depending on your financial institution's policies. Once your request is approved, you will receive a confirmation, and the funds should be reflected in your account shortly after that.
If you see a charge from Instant Checkmate but do not have an active subscription, please check your account details to confirm your subscription status. You can also reach out to Instant Checkmate's customer support for assistance in clarifying the charge and ensuring your account information is accurate.
If you were unable to obtain a refund directly from Instant Checkmate, Inc., consider reaching out to their customer service again for further assistance. You might also explore escalating your request within their support system to ensure it receives the attention needed. Additionally, reviewing your account details and learning more about their refund policies may provide clarity on your options.
If Instant Checkmate, Inc. refuses to issue a refund, you may want to review their refund policy to understand the specific criteria and timelines for refunds. Consider reaching out to their customer support team again for further clarification or assistance, and ensure all account details and documentation are in order to help facilitate your request.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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