Billing can often be an overlooked aspect of using InstaVolt EV Charging, with many users only noticing charges when something unexpected appears. This guide aims to clarify how InstaVolt's refund process works, who qualifies for a refund, and the simple steps to quickly request your money back. With the right information at your fingertips, you can navigate the process smoothly and ensure you receive any eligible refunds without hassle.
What You Should Prepare Before Applying For Refund
Transaction ID of the specific EV charging session, found in your account history.
Account number associated with your InstaVolt account for verification purposes.
Payment method details, including the last four digits of the credit/debit card used for the transaction.
Date and time of the charging session for which you are seeking a refund.
Reason for refund, clearly stated to expedite the review process.
Photographic evidence of any issues encountered during the charging session (e.g., error messages, equipment malfunctions).
Contact information to reach you easily, like an email address or phone number.
Any previous communication with customer support that pertains to the issue at hand.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Debit Card
5-7 working days
Contactless Payment (Apple Pay, Google Pay)
5-7 working days
Fleet Cards
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from InstaVolt EV Charging
Users of InstaVolt EV Charging can review their rights and eligibility for refunds based on the specific services provided by the company, which primarily focuses on delivering accessible electric vehicle charging solutions across various locations. While InstaVolt aims to ensure a seamless experience, certain scenarios may arise where users may inquire about their eligibility for refunds related to charging sessions.
Below are circumstances that might qualify users for a refund from InstaVolt EV Charging:
Charging Session Incomplete: If a user initiates a charging session that does not complete due to technical issues with the charging infrastructure, they may be eligible for a refund for the session.
Service Interruption: Users may request a refund if there are service interruptions during a charging session, which prevent the vehicle from receiving a charge.
Billing Discrepancies: Users who notice inconsistencies in billed amounts for their charging sessions may qualify for clarification or a potential refund upon review of their account details.
Failed Transactions: In instances where a user completes a session but is mistakenly charged due to system errors, they might be eligible for a refund for that specific transaction.
Subscription-Based Promotions: If a user participates in promotional subscriptions or offers that include a money-back guarantee and meets the outlined criteria, they may be eligible for a refund if the service does not meet expectations.
Step-by-Step Process to Request Your InstaVolt EV Charging Refund Like a Pro
If you purchased through InstaVolt EV Charging.com:
Visit the InstaVolt website and log into your account.
Navigate to the "Account" section.
Select "Billing" from the menu options.
Locate the transaction you wish to dispute and click on "Request Refund".
In the refund request form, mention that the subscription may have renewed without proper notice.
Provide any relevant details that support your refund request, such as the date of the transaction and the amount.
Submit the form and wait for a response from customer support.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select "Subscriptions".
Find your InstaVolt subscription and select it.
Tap "Report a Problem" and follow the prompts.
State that you would like a refund because the subscription renewed unexpectedly, and you did not use the service.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap your Profile Icon in the upper right corner.
Select "Payments & Subscriptions".
Tap "Subscriptions" and locate your InstaVolt membership.
Choose "Cancel Subscription" if needed (this may initiate refund eligibility).
Once canceled, go back to the subscription page and tap on "Request Refund".
Mention that the service was unused during the subscription period to strengthen your request.
If you purchased through Roku:
Log into your Roku account on a web browser.
Click on "Manage Account".
Select "Subscriptions" under your account settings.
Find the InstaVolt subscription and click on it.
Choose "Cancel Subscription" to stop any future payments.
To initiate a refund, contact Roku support directly through their website to request a refund.
Emphasize that you did not use the service and the subscription renewed unexpectedly in your communication.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to InstaVolt EV Charging for Refund
Script
Copy
Subject: Refund Request – InstaVolt EV Charging Account [Your Email]
Dear InstaVolt Team,
I hope this message finds you well.
I am writing to inform you of a billing situation related to my account. [describe reason]
I would like to request a refund of [Amount] for this situation.
Please find attached documentation for your review, should it be applicable.
I would appreciate your confirmation on this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but not yet processed.
Refund is under review; please allow 3-5 business days for processing.
Processing
Refund request is being processed by our team.
Your refund is being worked on; expect completion within 2-4 business days.
Refunded
Your refund has been successfully processed and funds are returned.
Money should reflect in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your original transaction amount has been refunded.
Check your account for the refunded amount; review your transaction history for details.
Completed
Your refund process has been fully completed.
No further action is needed; funds are fully credited to your account.
Canceled
Your refund request has been canceled, and no funds will be returned.
If you believe this is an error, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
InstaVolt EV Charging offers a convenient charging solution for electric vehicle users. However, users sometimes find themselves needing to request refunds due to various circumstances. Here are some specific scenarios where users successfully claimed refunds:
Accidental Overcharge for Unused Time: A user started a charging session but inadvertently left before it was complete, resulting in a charge for additional time not utilized. Upon explaining the situation through the InstaVolt app, the user received a refund for the unused charging time.
Service Interruption: A user arrived at a charging station that was temporarily out of service due to technical issues, preventing them from charging their vehicle. After reporting the issue via the customer support feature, the user successfully claimed a refund for the session they were unable to complete.
Subscription Plan Adjustment: After realizing a different subscription plan better suited their charging habits, a user contacted InstaVolt’s support to adjust their plan. They received a refund for the unused days on their previous plan, reflecting the immediate change to their new subscription.
Billing Query Resolution: A user noticed a discrepancy in their billing statement and reached out for clarification. After reviewing the account history, the user was able to clarify their usage and received a refund for a charging session that was mistakenly recorded twice due to a glitch.
The Easiest Way to Get a InstaVolt EV Charging Refund
If you're frustrated trying to get a refund from InstaVolt EV Charging—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with InstaVolt EV Charging is straightforward and efficient. Here are the best ways to keep track of your refund progress:
Email Notifications: InstaVolt sends timely email updates whenever there is a change in your refund status. Look out for emails from support@instavolt.com, which will provide detailed information about your refund processing.
In-App Notifications: If you use the InstaVolt mobile app, ensure notifications are enabled. You will receive alerts about your refund status directly in the app, keeping you informed in real-time.
Account Dashboard: Log in to your InstaVolt account on the website. Navigate to the Billing Section under 'My Account' to view your refund details, including the status and any updates related to your transaction.
Order History: In your account settings, check the Order History section, where you can see all your past transactions, including current refund statuses. Each transaction will show whether it is pending, processed, or completed.
Customer Support: If you need further assistance, you can contact InstaVolt’s customer support via the Help Center link. They can provide detailed status updates and address any specific queries regarding your refund.
FAQ
If you forgot to cancel your InstaVolt EV Charging session on time, refunds are typically not processed for sessions that have already been completed. We recommend reaching out to our customer support for assistance, as they may be able to help address your specific situation.
Refunds from InstaVolt typically take between 3 to 5 business days to process. However, depending on your bank or payment provider, it may take additional time for the funds to appear in your account. Please ensure to check with your financial institution for specific timelines.
If you see a charge but do not have an active subscription, please first check your account details on the InstaVolt app to verify your subscription status. If you still have questions or concerns, contact InstaVolt customer support with your transaction details for further assistance.
If you are unable to secure a refund directly from InstaVolt EV Charging, consider reaching out to their customer service team again for further assistance. Additionally, you might explore escalation options within their support system to ensure your concern is addressed. Reviewing your account details for any relevant information may also help facilitate the process.
If InstaVolt EV Charging is unable to issue a refund, consider reviewing the company’s refund policy for further clarification on eligibility and procedures. You may also reach out to their customer support team again for additional assistance or to clarify any details regarding your transaction. Additionally, check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)