How to Get an InStil Health Refund

• Order Confirmation Email: Locate and have ready the email confirmation you received at the time of purchase.
• Account Details: Ensure you have your account login information, including your username and password.
• Transaction ID: Find the specific transaction ID for the order you are requesting a refund for.
• Reason for Refund: Prepare a clear and concise explanation for why you are requesting the refund, as InStil Health may require this information.
• Proof of Service/Product Use: If applicable, have documentation ready that shows your use of the service or product, such as screenshots or usage reports.
• Date of Purchase: Know the exact date when you made the purchase to assist in locating your order.
• Contact Information: Have your current contact details, including an email address and phone number, ready to facilitate communication.
• Refund Policy Review: Familiarize yourself with InStil Health’s refund policy to ensure your request adheres to their guidelines.

At InStil Health, users may have specific eligibility for refunds based on their engagement with the services provided. InStil Health primarily offers mental well-being resources, including digital therapy sessions and wellness programs designed to enhance users' emotional health. Understanding the nature of these services is essential when considering refund possibilities.

The following situations may qualify users for a refund:

• Session Cancellation: If a user cancels a scheduled therapy session within the cancellation policy timeframe, they may be eligible for a refund for that session, provided the cancellation adheres to InStil Health’s specific policy.
• Service Not Received: Users may qualify for a refund in scenarios where they did not receive a purchased service due to technical issues or platform outages that InStil Health is responsible for.
• Change in Service Availability: If a specific service becomes unavailable after purchase, users may be eligible for a refund or credit towards alternative services offered by InStil Health.
• Subscription Downgrade: Users who choose to downgrade their subscription plan may receive a prorated refund for the difference in pricing, subject to the company’s policy on subscription changes.
• Eligibility Verification: Any extenuating circumstances that affect a user's eligibility for a program or service may warrant a review for potential refunds.

Users are encouraged to review InStil Health's specific refund policy to understand the process and timeframe for submitting any requests related to refunds. Access to clear guidelines helps ensure a smooth experience when managing billing inquiries or service engagements.

At InStil Health, user satisfaction is paramount, and we understand that sometimes, situations arise that require adjustments to accounts or subscriptions. Here are a few real user scenarios where customers successfully claimed refunds:

• Subscription Downgrade: A user recently decided to downgrade their plan after a few months of use, opting for a more economical option that better suited their needs. After reaching out to customer support for clarification on the prorated refund for the remaining billing cycle, they successfully received a refund for the difference in subscription fees.
• Service Interruption: An individual experienced a brief service interruption due to scheduled maintenance that extended beyond the typical window. Upon contacting customer support, they were informed about the service restoration timeline and were granted a partial refund for the inconvenience caused during that period.
• Accidental Subscription Renewal: A user accidentally forgot to cancel their subscription before the renewal date. They promptly contacted customer support explaining the situation. The team was helpful and provided a full refund as a one-time courtesy due to the user's long-term loyalty.
• Billing Inquiry for Family Plan: A family enrolled in a multi-user plan discovered an error in their billing when one member misunderstood the plan's features. After reaching out for clarification, they were able to confirm the terms and subsequently received a refund based on the correct usage level of the plan.

Tracking your refund status with InStil Health is straightforward, thanks to our tailored communication methods and user-friendly interface. Here’s how you can efficiently monitor the progress of your refund:

• Check Your Email Updates: InStil Health sends out email notifications that inform you of significant updates throughout the refund process. Look for emails with the subject line "Refund Update" to stay informed.
• Utilize the InStil Health Mobile App: If you use our mobile app, you can quickly check the status of your refund by going to the "Orders" section under your profile. Here, you’ll find a dedicated area for refund statuses.
• Visit Your Account Dashboard: Log into your account on instilhealth.com and navigate to the "Billing" section in your account settings. This area provides a comprehensive overview of your refund requests and their current statuses.
• Review Your Order History: In your order history, each transaction displays relevant refund information. Clicking on any refund request provides detailed insights about the processing stage it’s currently in.
• Monitor Refund Progress: InStil Health provides specific updates during the refund process, including when your request has been received, when it’s being processed, and when it has been completed. This helps you know exactly where your refund stands.