How to Get an intelli.coach Refund

• Account Information: Have your account username and email address associated with intelli.coach ready.
• Transaction ID: Locate the specific transaction ID for the purchase you are requesting a refund for.
• Service Details: Know the exact service or subscription plan you are seeking a refund for, including any upgrade or promotional details.
• Proof of Payment: Gather invoices or receipts that confirm your purchase, ideally showing the payment method used.
• Reason for Refund: Prepare a clear and concise explanation for your refund request, referencing any specific issues encountered.
• Communication History: Compile any correspondence with intelli.coach support that pertains to the issue you're having.
• Cancellation Confirmation: If applicable, retain any confirmation emails regarding subscription cancellations or service terminations.
• Service Usage Records: If relevant, document your usage of the service to demonstrate any discrepancies or issues that warrant a refund.
• Terms and Conditions Reference: Familiarize yourself with intelli.coach's refund policy as stated in their terms and conditions, to ensure compliance with their guidelines.
• Follow-up Action Records: Maintain a log of any follow-up actions taken after your initial refund request to share if needed.

*Working days are Monday to Friday, and don't include public holidays.

At intelli.coach, we aim to provide a seamless experience through our subscription-based coaching services. Users are encouraged to understand the guidelines regarding eligibility for refunds, which are grounded in our policies designed to support our service users effectively.

The following circumstances may qualify for refunds based on specific situations relevant to your account management and subscription status:

• Service Feedback: If you believe that the service delivered did not meet your expectations as outlined in our service framework, you may be eligible for a refund after providing feedback and documentation of your experience.
• Technical Issues: In cases where users encounter ongoing technical issues with the platform that prevent access to the services provided, and these issues remain unresolved within a reasonable time frame, a refund may be considered.
• Subscription Changes: If you have made a specific request for a change in subscription tier or features that was not processed in accordance with your instructions, this may allow for a refund under review of the account event.
• Billing Errors: Any discrepancies in the billed amount compared to your agreed subscription terms may warrant an eligibility review for a refund.

It's important to note that refund requests for a subscription are typically evaluated based on the circumstances of service access and usage. Users should reach out to our support team for guidance on how to proceed with their individual situations. Thank you for being a valued member of the intelli.coach community.

At intelli.coach, users often experience various situations that lead to the successful claiming of refunds. Here are some examples of real user scenarios:

• Subscription Upgrade Confusion: A user upgraded their coaching subscription mid-month, but mistakenly thought the new plan would take effect immediately. After realizing that they had been charged for both the old and new plans during the transition period, they reached out to support. Upon review, intelli.coach confirmed the misunderstanding and processed a refund for the duplicate charge.
• Service Inactivity: A user had purchased a three-month coaching plan but faced unexpected personal issues that prevented them from utilizing the service for the entire duration. After contacting customer support and explaining the circumstances, they were granted a partial refund for the months not used, allowing them to focus on their situation without losing their investment.
• Account Accessibility Issues: A user encountered ongoing login issues which hindered their access to coaching materials. After multiple attempts to resolve this independently, they contacted intelli.coach support. The team promptly addressed the issue, and once confirmed that the user could not access the service for an extended period, a refund was issued for that subscription month.
• Plan Downgrade Request: A subscriber wanted to downgrade their plan due to changing personal goals and sought clarification on the billing impact. After identifying that the downgrade process would cause a double charge for that month, the user requested a refund for the additional amount. intelli.coach processed the refund after confirming the user's request before the end of the billing cycle.

Tracking your refund status with intelli.coach is straightforward and efficient. Here are some specific tips to help you monitor your refund progress seamlessly:

• Email Updates: Check your email for notifications from intelli.coach regarding your refund status. Look for updates indicating the approval or processing of your refund, as well as expected timelines.
• Account Dashboard: Log into your intelli.coach account and navigate to the Order History section. Here, you can find a detailed overview of your refunds, including current status and transaction details.
• In-App Notifications: If you use the intelli.coach mobile app, enable notifications to receive real-time updates on your refund status directly to your device, ensuring you stay informed wherever you are.
• Billing Section: Go to the Billing section in your account settings. This area provides a comprehensive breakdown of all refunds, including those that are pending and completed.
• Refund Progress Details: intelli.coach offers insights into the refund process, such as approval times and bank processing delays. Make sure to review any messages indicating next steps or additional required actions.
• Merchant-Specific Tools: Utilize the Refund Tracker feature within the platform, designed specifically for members. This tool allows easy tracking of multiple refund requests and consolidates information in one place.