How to Get an Intenae Refund

• Order Confirmation Email: Keep the email received after your purchase, as it contains your order number and transaction details.
• Transaction ID: Locate your unique transaction ID which confirms your order, usually found in the order confirmation email.
• Product Condition Evidence: If returning physical items, take clear photos showing the condition of the product, especially if it has defects or issues.
• Proof of Payment: Collect bank statements or screenshots showing the transaction. This will support your refund request.
• Account Information: Ensure you have your Intenae account details at hand, including your username or email associated with the account.
• Returned Item Tracking: If applicable, keep the tracking number for any returned items to provide evidence of the return shipment.
• Refund Reason: Prepare a clear explanation of why the refund is requested, be it defective product, wrong item, or unsatisfactory service.
• Communications History: Gather any previous correspondences with customer support regarding the issue to support your case.

*Working days are Monday to Friday, and don't include public holidays.

At Intenae, we strive to provide clear and fair guidelines regarding user rights and refund eligibility. As a provider of high-performance cycling products, our refund policy is designed to address specific situations related to the quality and satisfaction of our offerings.

Users may qualify for a refund under the following circumstances:

• Defective Products: If a product is found to be defective or damaged upon receipt, customers may be eligible for a refund, provided the issue is reported within a certain time frame.
• Incorrect Items: Should a customer receive an item that differs from their order confirmation, they may qualify for a refund. This includes receiving the wrong size, color, or model of the product.
• Subscription Adjustments: For users enrolled in subscription services, refunds may apply if the subscription is cancelled prior to the next billing cycle but after the renewal date, depending on the terms outlined in the subscription agreement.
• Order Cancellations: If a user cancels an order before it has been processed and shipped, they might be eligible for a refund of that order.

It is important to note that all refund requests must be submitted through the appropriate channels, within the specified time limits, and in accordance with our established policies. For detailed procedures and eligibility verification, please refer to our customer service guidelines on the Intenae website.

Intenae offers a variety of cycling products and services, including subscription-based maintenance plans, and customers occasionally seek refunds for various reasons. Here are a few realistic scenarios where users successfully claimed refunds:

• Subscription Plan Change: A user decided to upgrade their cycling maintenance plan for enhanced coverage. However, after a month, they realized they preferred the original plan. Upon requesting a refund for the difference in price for the next billing cycle, Intenae promptly processed the refund once the user confirmed their choice.
• Accidental Purchase: A customer accidentally purchased a premium bike lock instead of the standard lock intended for their shopping cart. After reaching out to customer service, they received a refund for the premium lock, allowing them to proceed with the correct purchase without any hassle.
• Timing Issue with Gift Subscriptions: A customer gifted a subscription to a friend, but the friend did not intend to use it right away. After communicating their situation to Intenae, they successfully received a refund for the first month of the gift subscription, which was later applied to the start date when the friend was ready to use the service.
• Product Not as Described: A user received a cycling accessory that did not meet their expectations based on the product description. After providing feedback and returning the product, Intenae issued a refund without complications, ensuring the user was satisfied with the resolution.

Tracking your refund status with Intenae is straightforward, thanks to our dedicated communication channels and user-friendly tools. Here are some efficient ways to stay updated on your refund progress:

• Email Notifications: Keep an eye on your inbox for refund updates from Intenae. We send detailed emails outlining the status of your refund, including the amount processed and estimated timelines.
• In-App Notifications: If you have the Intenae app, enable notifications to receive instant alerts regarding your refund status. This way, you won’t miss any critical updates.
• Account Dashboard: Log into your Intenae account and navigate to the Order History section. Here, you can view all your past orders and any associated refunds, including their current status.
• Billing Section: In your account settings, check the Billing section for detailed insights on refunds processed, pending refunds, and any other billing-related inquiries.
• Refund Progress Details: Within your Order History, you'll find information about the refund initiation date, approval process, and estimated completion date, giving you a clear view of what to expect.
• Customer Support: If you have any questions or encounter discrepancies, reach out to our customer support team directly through the Help Center in your account for personalized assistance.