It's common for users to overlook billing details until an unexpected charge surfaces, such as an automatic subscription renewal. This guide is designed to clarify how Intencity refunds operate, who qualifies for them, and the straightforward steps to request your money back efficiently. Whether you're looking for a refund for a recent charge or want to ensure your rights are protected, we're here to provide the information you need.
What You Should Prepare Before Applying For Refund
Proof of Purchase: Gather your order confirmation email or invoice, which includes your transaction ID and date of purchase.
Account Information: Have your Intencity account details ready, including your username and registered email address.
Service Usage Details: Document any specific games or services accessed, along with the dates and times you used them, if relevant.
Refund Reason: Prepare a clear description of why you are seeking a refund, including any issues encountered during usage.
Transaction History: Access your account to view your transaction history and note any relevant transactions for quick reference.
Communication Records: If applicable, keep any emails or chat logs with customer service that discuss the issue prompting your refund request.
Refund Policy Review: Familiarize yourself with Intencity's refund policy to confirm that your request adheres to their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-3 working days
Cash on Delivery
Refund issued within 7-10 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Intencity
At Intencity, we strive to provide our users with engaging and enjoyable experiences. Understanding your rights regarding eligibility for refunds is crucial for managing your account effectively. Various scenarios can arise that may make you eligible for a refund depending on your specific circumstances.
Event Cancellations: If an event that you purchased a ticket for is canceled, you may qualify for a refund based on our event policy.
Service Disruptions: In cases where a significant issue affects your access to our services, you might be eligible for a refund or credit, depending on the duration and impact of the disruption.
Unsatisfactory Experience: If you feel that the service you received did not meet your expectations due to valid reasons, this may warrant a discussion for a possible refund or credit on your account.
Membership or Subscription Changes: Should you encounter challenges related to your membership or subscription level that affects your access to features or products, this could potentially qualify you for a review of your billing status.
Promotional Issues: If you believe a promotional offer was not applied correctly to your account under applicable terms, you may inquire for adjustments or a refund related to the promotion.
It is vital to review the specific terms associated with your purchases and engage with our customer service team for clarifications or to explore your eligibility for refunds. We aim to ensure that your experience with Intencity remains positive and accommodating.
Step-by-Step Process to Request Your Intencity Refund Like a Pro
If you purchased through Intencity.com:
Visit the Intencity website and log into your account.
Navigate to your Account Settings or Profile.
Select Billing or Subscriptions from the menu.
Look for Purchase History or Recent Transactions.
Find the transaction you wish to request a refund for.
Click on the transaction and look for an option labeled Request Refund or similar.
Fill out the refund request form, mentioning that the membership was not utilized or that it renewed unexpectedly.
Submit the request and check for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Intencity subscription in your list and tap it.
Look for an option that says Report a Problem.
Choose your reason for the refund, making sure to mention that the subscription auto-renewed without proper notification.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the Profile Icon in the top right corner.
Select Payments & Subscriptions followed by Subscriptions.
Choose the Intencity subscription from the list.
Tap on Manage Subscription.
Select Request Refund and indicate the reason, citing that the account was not used or that you did not receive a notification of renewal.
Complete the refund request by following the on-screen prompts.
If you purchased through Roku:
Visit the Roku website and sign in to your account.
Go to My Account and navigate to Manage Subscription.
Locate the Intencity subscription in your subscriptions list.
Click on Details next to the subscription.
Select Request Refund.
In your request, mention that the subscription renewed automatically and you were unaware of the renewal process.
Submit the request and monitor your email for updates from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount]. If necessary, I have attached documentation to support my request.
I kindly ask for your confirmation regarding this matter within 3-5 business days.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but has not yet been processed.
Please wait as our team verifies your request. This usually takes 1-2 business days.
Processing
Your refund is currently being reviewed and finalized by our team.
Refunds in this status are being prepared for issuance. Expect completion within 3-5 business days.
Refunded
Your refund has been successfully processed and funds have been returned to your payment method.
You should see the amount reflected in your account within 5-7 business days, depending on your bank policies.
Partially Refunded
A partial refund has been issued for your order.
This status indicates that only a portion of your order amount has been refunded. Check your account for the specific amount.
Completed
Your refund process is complete, and you have received all entitled amounts.
Thank you for your patience. If you have any further questions, feel free to reach out to our support team.
Canceled
Your refund request has been canceled or rejected by the system.
You will need to review the reason for cancellation and may contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Intencity, users often navigate various services and subscriptions, leading to scenarios where refunds are necessary. Here are some real user scenarios that illustrate how refunds were successfully claimed:
Event Change: A customer purchased tickets for a gaming event but needed to change their date due to a scheduling conflict. After reaching out to Intencity's support team, they were informed about the refund policy for date changes, successfully processing a refund for the original ticket and rebooking for a different date.
Membership Issue: After subscribing to Intencity's premium membership, a user realized they misselected the plan and intended to choose a different tier. They contacted customer service, who guided them through the refund procedure for the initial payment and assisted in upgrading to the correct membership tier.
Service Interruption: A user experienced technical difficulties accessing a digital service provided by Intencity during a promotional period. Upon contacting support, they received clarification on the service issue and a refund for the inconvenience caused, ensuring they could continue enjoying the services when fully restored.
Gift Card Not Used: A customer received an Intencity gift card that they did not end up using. They inquired about the refund options for unused balances and were able to receive a refund for the amount on the card, allowing them to receive the funds back into their account.
The Easiest Way to Get a Intencity Refund
If you're frustrated trying to get a refund from Intencity—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Intencity is seamless and user-friendly. Here are the most efficient ways to keep tabs on your refund process:
Email Notifications: Check your registered email for notifications from Intencity regarding your refund. These emails typically include details about the refund initiation and expected processing times.
In-app Notifications: If you use the Intencity mobile app, make sure to enable notifications. Updates regarding your refund status are communicated through the app, providing real-time alerts.
Account Dashboard: Log in to your Intencity account and navigate to the Order History section. This area provides a detailed summary of your past orders and any refund requests, where you can click on individual orders to view the refund status.
Billing Section: In your account settings, the Billing section allows you to monitor the status of pending refunds. It includes information on approved amounts and any notes associated with your refund requests.
Refund Progress Updates: Intencity provides specific updates on refund processing, such as the current status (pending, processed, complete), expected timelines, and any potential issues that may arise during the refund process.
Customer Support: If you have any questions about your refund, reach out to Intencity’s customer support team through the support portal. They can provide detailed insights and assist with tracking your refund if necessary.
FAQ
Unfortunately, if you forget to cancel your subscription on time, we are unable to issue a refund for that billing period. We recommend setting a reminder to ensure that you can manage your subscription effectively in the future. For any further assistance or questions about your account, please reach out to our customer support.
Refunds typically process within 5 to 10 business days, depending on your financial institution's policies. Once your refund is initiated, you may receive a confirmation message, and the amount should appear in your account shortly thereafter. Please be aware that processing times can vary based on bank processing times.
If you notice a charge but do not have an active subscription, please first check your account for any previous subscriptions or purchases. If you still believe the charge is incorrect, contact our customer support for assistance, providing any relevant details to help resolve the issue.
If you are unable to secure a refund directly from Intencity, consider reaching out to their customer service again for further assistance. You may also explore escalating your concerns within their support system to ensure they are addressed. Additionally, reviewing your account details and any relevant transaction information can help facilitate the process.
If Intencity declines to issue a refund, consider reviewing their refund policy for guidance on the situation. You may also want to reach out to their customer support team again for further clarification or assistance. Additionally, ensure that all your account details are accurate and up to date, as this may help facilitate the process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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