How to Get an Intention Factor® Refund

• Order Number: Locate your unique order number from your Intention Factor® purchase confirmation email.
• Email Address: Ensure you use the same email address associated with your Intention Factor® account for the refund request.
• Transaction ID: Gather the transaction ID from your payment confirmation, as this is often required for processing refunds.
• Purchase Date: Know the exact date when the service or product was purchased to expedite the refund process.
• Details of the Item: Prepare specific details about the product or service you wish to return, such as class bundles or memberships.
• Reason for Refund: Clearly articulate the reason for your refund request, as this may influence approval.
• Account Information: Have your Intention Factor® account login details handy in case verification is needed.
• Proof of Purchase: Keep a copy of the receipt or confirmation email that details your purchase.
• Refund Policy Review: Familiarize yourself with Intention Factor®'s refund policy to ensure your request aligns with their guidelines.

*Working days are Monday to Friday, and don't include public holidays.

At Intention Factor®, we value our users' experiences and strive to maintain transparency regarding eligibility for refunds. Understanding your rights and the circumstances under which you may qualify for a refund can help you effectively manage your account and subscription.

• Service Non-Delivery: If you have not received access to a service or product that was paid for, you may be eligible for a refund. Please ensure that you have followed the necessary steps to access the service as outlined in your account settings.
• Subscription Management: If you decide to downgrade or terminate your subscription, you may have access to a pro-rated refund for any unused service time based on your original subscription tier.
• Technical Issues: Should you encounter persistent technical issues that prevent you from accessing your purchased service, you might qualify for a refund. Documentation of the issue may be required to assess eligibility.
• Account Inactivity: If you have been inactive on your account for an extended period and have subsequently decided to cancel, you may be eligible for a refund based on your billing cycle; this will depend on the specific policies related to your subscription type.
• Billing Error: Should you notice a discrepancy in your billing amount compared to what you agreed upon during your subscription sign-up, you may want to reach out to inquire about potential adjustments to your account.

For any of these situations, it is recommended to review the associated terms of service and contact Intention Factor® support for assistance in determining your eligibility for a refund. Your satisfaction is important, and we are here to help clarify any billing or account management inquiries you may have.

At Intention Factor®, users engage with various tools and resources for personal growth and yoga practice. Here are some scenarios illustrating how users successfully navigated refund requests under specific circumstances:

• Subscription Cancellation Timing: Jessica, a long-time subscriber, realized she intended to cancel her subscription during a billing cycle. After reaching out, she received a prompt refund for the unused portion that extended beyond her cancellation date, clarifying that her request was processed within the policy guidelines.
• Service Interruption: Mark experienced a temporary outage in accessing his online classes during an important training period. He contacted support about the issue, and after confirming the outage was a temporary technical glitch, he received a refund for that month’s subscription fees, ensuring he was satisfied with the service.
• Incorrect Plan Selection: Sara accidentally selected an annual plan instead of a monthly option when renewing her subscription. Upon contacting customer service, she was able to explain her situation, and Intention Factor® promptly adjusted her account and issued a refund for the difference in fees, allowing her to switch to her preferred plan.
• Billing Clarification: Tom was uncertain about an extra charge on his monthly bill and reached out for clarification. After a thorough review, the support team confirmed it was related to an additional content package he had opted for but forgot about, leading to a goodwill refund of that charge, enhancing his overall satisfaction with the service.

Tracking your refund status with Intention Factor® is straightforward and user-friendly. Below are some efficient methods to stay updated on your refund process, ensuring you have all the information you need right at your fingertips.

• Email Notifications: When you initiate a refund, you will receive an email confirmation from Intention Factor®. This email will outline the next steps and provide an estimated timeline for your refund.
• Account Dashboard: For a comprehensive view of your refund status, log into your Intention Factor® account and navigate to the Order History section. Here, you can see the status of your refund along with any updates or changes.
• Mobile App Updates: If you’re using the Intention Factor® mobile app, check the Notifications tab. You will receive real-time updates regarding your refund, making it easy to track on the go.
• Progress Information: The refund status in your account dashboard includes detailed information such as the date of initiation, the current processing stage, and the expected completion date, so you know exactly where you stand.
• Billing Section Insights: In the Billing section of your account, you can manage your payment methods and view any counter-refunds applied to your account, ensuring transparency throughout the refund process.