Many users often overlook billing details until an unexpected charge prompts concern—perhaps due to an automatic subscription renewal. This guide is designed to help you understand how refund processes work at Internet Brands, including who qualifies for a refund and the straightforward steps to efficiently request your money back. With clear and friendly assistance, we aim to make the refund experience as smooth as possible.
What You Should Prepare Before Applying For Refund
Account Information: Your Internet Brands account username and email address associated with your account.
Transaction ID: The specific transaction ID for the purchase you are seeking a refund for.
Date of Purchase: The exact date when the service or product was purchased.
Type of Service/Product: Provide details about the specific service or product you are requesting a refund for, such as website hosting, subscription, or membership.
Payment Method: The payment method used for the transaction, whether it was credit card, PayPal, or another option.
Refund Reason: A clear explanation of why you are seeking a refund, including any issues you encountered with the service or product.
Supporting Documentation: Any relevant documentation such as screenshots, emails, or correspondence that supports your refund request.
Service Agreements: Reference to any terms of service or agreements that may pertain to the refund policy related to your purchase.
Cancellation Confirmation: If applicable, include any confirmation of cancellation if you canceled the service prior to requesting the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
PayPal
3-7 working days
Bank Transfer
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Internet Brands
At Internet Brands, users engage with a variety of digital services tailored to specific niches, including automotive, legal, health, and travel. Understanding your rights and the eligibility for refunds is essential as they relate to your subscription services and account management. Users may find themselves in situations where they consider whether a refund applies based on the guidelines set forth by Internet Brands.
Account Management Issues: If you encounter difficulties accessing your account that are not resolved through standard support channels, you may qualify for a refund related to subscription fees during the unresolved period.
Service Quality Concerns: If you feel that the services provided do not meet the expectations set during the initial signup or if there are significant interruptions or discrepancies in service delivery, you might be eligible for a refund after discussing the issue with customer support.
Subscription Adjustments: Situations surrounding the upgrade or downgrade of subscription plans may also influence eligibility for partial refunds. If you change your service level and there are discrepancies in the billing related to that transition, you could inquire about a possible refund for the difference in rates.
Cancellations in Compliance with Policy: Users who follow the prescribed cancellation procedure before the billing cycle may be eligible for a refund on the subsequent billing if the cancellation is confirmed within a specified timeframe.
Free Trials: For users who sign up for a free trial, if the terms of the trial were not honored, this may affect their eligibility for a full subscription fee at the end of the trial period.
For any refund inquiries or clarification regarding your specific situation, it is advisable to reach out directly to Internet Brands' customer support for guidance based on your account circumstances.
Step-by-Step Process to Request Your Internet Brands Refund Like a Pro
If you purchased through InternetBrands.com:
Visit the Internet Brands Contact Us page on their website.
Locate the Customer Support section.
Click on the Email Us link to initiate a support ticket.
In the subject line, type Membership Refund Request.
In your message, mention that the subscription renewed without notice and you wish to request a refund.
Provide your account details and specify the date of the charge.
Include a statement that emphasizes the account was unused during the billed period.
Submit the ticket and keep an eye out for a response.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Internet Brands subscription.
Select Report a Problem to be directed to Apple's reporting portal.
Log in and choose the Get Refund option.
In the details, mention that the subscription renewed without notice.
Emphasize that the service was not used during the billing cycle.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Account and then Purchase History.
Find the Internet Brands subscription in your purchases.
Tap on the item and select Request a refund.
In the form provided, indicate that the subscription renewed without notice.
State that the service was not utilized during the charged period.
Submit the form and wait for a confirmation email.
If you purchased through Roku:
Log in to your Roku account on the Roku website.
Navigate to the Manage Account section.
Select Billing from the menu.
Locate the subscription for Internet Brands in your billing history.
Click on Request a refund next to the recent charge.
In the description field, mention that the subscription renewed without notice.
Highlight that the account has been unused for the billing cycle.
Submit your request and await a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Internet Brands for Refund
Script
Copy
Subject: Refund Request – Internet Brands Account [Your Email]
Dear Internet Brands Customer Support,
I am writing to request a refund regarding my account. The details of the billing situation are as follows:
[describe reason]
I would like to request a refund of [Amount]. I have attached relevant documentation for your review.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your refund is under review. Please allow 1-2 business days for processing.
Processing
The refund is being processed by our team.
Your refund is being processed; this may take an additional 3-5 business days.
Refunded
The refund has been successfully issued to your payment method.
You will see the refund on your statement within 3-7 business days depending on your bank.
Partially Refunded
A portion of your total has been refunded.
You will receive the amount specified in your email confirmation and the remainder will stay on your account.
Completed
The refund process has been finalized.
Your transaction is now settled, and any adjustments have been made to your account.
Canceled
The refund request has been canceled.
If you have questions about your canceled refund request, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding how to navigate billing inquiries can help users effectively manage their accounts with Internet Brands. Here are some scenarios illustrating how users successfully claimed refunds in various circumstances:
Subscription Downgrade: A user decided to downgrade their subscription plan after realizing they only needed basic features. After contacting customer support, they received a prorated refund for the unused portion of their original plan, along with confirmation of their new plan details.
Seasonal Service Pausing: Due to a seasonal business slowdown, a user reached out to Internet Brands to pause their subscription temporarily. The support team guided them through the process and issued a refund for the months they would not be using the service, ensuring their account reactivated seamlessly afterward.
Billing Clarity Request: A user noticed a recent billing statement that appeared higher than expected. Upon contacting support for clarification, they learned that a promotional discount had expired. The support representative was able to provide a one-time refund as a goodwill gesture, reinforcing customer satisfaction.
Accidental Renewal: After forgetting to cancel a trial subscription, a user was surprised by the renewal charge. They reached out to customer service to explain the situation. The team, upon reviewing the account history, processed a full refund due to the trial terms, maintaining a positive user experience.
The Easiest Way to Get a Internet Brands Refund
If you're frustrated trying to get a refund from Internet Brands—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Internet Brands is a streamlined process that keeps you informed at every step. Here’s how to efficiently track your refund:
Email Notifications: Keep an eye on your inbox for refund status emails from Internet Brands. These will provide timely updates regarding the processing of your refund, including any actions needed from your side.
Account Dashboard: Log in to your Internet Brands account and navigate to the Account Settings section. Here, you can view detailed information about your refund status in the Order History part of your dashboard.
Billing Section: For a comprehensive overview, check the Billing section under your account. This area will show you any pending refunds, processed refunds, and associated transaction details.
In-App Notifications: If you’re using the Internet Brands mobile app, make sure to enable notifications. You can receive real-time updates about your refund status directly in-app, keeping you instantly informed.
Tracking Tools: Utilize specific tools provided by Internet Brands for refund tracking. This can include automated status updates and tracking codes that allow you to monitor your refund's journey from request to completion.
FAQ
If you forget to cancel your subscription on time, unfortunately, we are unable to issue a refund for the billing period that has already occurred. However, we recommend reaching out to our customer support team, as they may be able to assist you with options or adjustments for future billing.
Refund processing times can vary depending on the payment method used. Typically, you can expect to see the refund reflected in your account within 5-10 business days after it has been processed. However, please note that it may take additional time for your financial institution to finalize the transaction.
If you see a charge but do not have an active subscription, first check your account to ensure it has not been inadvertently renewed or enrolled in a trial. If the charge remains unaccounted for, please contact our customer support team with your transaction details for assistance in resolving the issue.
If you are unable to obtain a refund directly from Internet Brands, consider reaching out to their customer service for further assistance or clarification on their policies. Additionally, you may explore escalating your request within their support system to connect with a supervisor or other department. Reviewing your account details and any associated terms may also provide insights into your options.
If Internet Brands refuses to issue a refund, consider reviewing their refund policy carefully to ensure all requirements have been met. You may also reach out to their customer support team again for further clarification on your request. Additionally, checking your account details and any relevant transaction information could provide more insight into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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