How to Get an INVR Refund

• Account Information: Ensure you have your INVR account username or email associated with your account ready.
• Transaction ID: Locate the specific transaction ID for the purchase you are seeking a refund for.
• Order Confirmation Email: Gather the order confirmation email you received at the time of purchase for reference.
• Reason for Refund: Prepare a clear explanation of the reason you are requesting a refund, as INVR may ask for this.
• Proof of Service: If applicable, keep any evidence that demonstrates the service was not delivered as expected, such as screenshots or correspondence.
• Payment Method Details: Have details of the original payment method used, including the last four digits of the card or account used.
• Date of Purchase: Note the exact date when the purchase was made to streamline the refund process.
• Refund Policy Awareness: Familiarize yourself with INVR's refund policy to ensure your request aligns with their guidelines.

At INVR, user satisfaction is a top priority, and understanding your eligibility for refunds is essential. Our services are centered around immersive virtual reality experiences, and we operate primarily on a subscription model for access to our platforms and content. Refund eligibility can vary based on specific circumstances related to your account management and subscription status.

• Subscription Downtime: Users may qualify for a refund if there is an unexpected service interruption or significant downtime that affects access to the subscription features for a prolonged period.
• Content Issues: If purchased content is inaccessible due to technical reasons or encountered significant errors affecting the overall experience, users might be eligible for a refund.
• Trial Periods: Users who subscribe during a promotional trial and cancel within the specified trial period may be eligible for a refund of any subsequent charges incurred once the trial concludes.
• Limitations on Usage: Situations where a user is unable to utilize the service due to compatibility issues with their hardware or software, despite meeting the recommended specifications, could also qualify for a refund.
• User-Initiated Cancellations: If a user cancels their subscription but has not yet accessed new billing cycles or additional content, they might be eligible for a refund for those forthcoming charges.
• Account Management Changes: Users experiencing a transition in account management, such as merging accounts or changing subscription tiers, may inquire about potential refunds during the adjustment period.

If you believe you may qualify for a refund based on these circumstances, please reach out to our support team for assistance with your specific situation.

At INVR, users engage with a range of immersive virtual experiences and subscription-based services. Below are some real user scenarios where refunds were successfully claimed, highlighting the common circumstances users might encounter.

• Subscription Pause Request: A user realized mid-cycle that they needed to pause their subscription for a planned vacation. After initiating a pause through their account settings but forgetting to renew upon returning, they reached out to INVR’s support team and successfully received a refund for the unused portion of that month.
• Incorrect Plan Selection: A user initially subscribed to the standard tier of INVR but later discovered that the premium features were more aligned with their needs. After contacting support for clarification on plan benefits and demonstrating the mismatch, they were granted a refund for the difference in fees when they upgraded to the premium plan.
• Billing Cycle Confusion: A user found themselves confused by the renewal date of their subscription. Upon reaching out to INVR for clarification and explaining their misunderstanding about the monthly billing cycle, they were kindly offered a refund for the most recent charge, which allowed them to continue with a clearer understanding.
• Technical Issues During Experience: While participating in an INVR event, a user experienced frequent disconnections caused by a server issue. After reporting the problem and providing feedback, the support team assessed the situation and issued a refund for their ticket, enhancing the user's overall experience with INVR.

Tracking your refund status with INVR is essential to stay informed about your transactions. Here are the most efficient ways to monitor the progress of your refunds:

• Check Your Email Updates: INVR sends email notifications each time there is an update regarding your refund. Look for emails from INVR with subject lines that include "Refund Update" or "Your Refund Status" for timely information.
• Utilize the INVR Mobile App: If you use the INVR mobile app, you can check refund statuses directly from your device. Navigate to the Order History section and tap on the transaction for detailed information about your refund.
• Visit Your Account Dashboard: Log into your INVR account and navigate to the Billing Section. Here, you will find a clear overview of your pending refunds, including dates and amounts processed.
• Monitor Your Order History: Access the Order History tab within your account settings. Each order will display its refund status, providing insights into whether it is pending, completed, or requires additional information.
• Refund Tracking Tools: INVR offers dedicated tracking tools in the Support section of your account. These tools provide FAQs and common issues related to refunds, helping you understand any potential delays or next steps.
• Set Up Notifications: Enable in-app notifications to receive instant alerts when your refund status changes. This feature keeps you updated in real-time without the need for frequent manual checks.