How to Get an IQ Testing AI Refund

• Account Information: Gather your registered email address and username associated with your IQ Testing AI account.
• Transaction ID: Locate the specific transaction ID for the IQ test purchase in your payment confirmation email.
• Test Completion Status: Confirm that you have completed the IQ test, or note the date of completion if applicable.
• Reason for Refund: Clearly state the reason for your refund request, especially if it pertains to issues with test accuracy or technical problems.
• Subscription Details: If applicable, include your subscription type and billing cycle details if you are requesting a refund for a recurring fee.
• Proof of Payment: Attach a copy of your payment receipt or bank statement showing the charge from IQ Testing AI.
• Contact Information: Provide your current phone number and an alternate email for any follow-up communications regarding your refund.
• Previous Correspondence: Include any prior emails or support tickets related to your refund request for reference.

At IQ Testing AI, we prioritize customer satisfaction by providing high-quality IQ testing services. Understanding your rights regarding refunds is important in ensuring you have a seamless experience with our platform. Refund eligibility typically revolves around specific situations pertaining to your account status or testing service usage.

The following scenarios may qualify you for a refund:

• Cancellation of Subscription: If you have cancelled your subscription before the next billing cycle and have not used the service during that period, you may be eligible for a refund for the most recent charge.
• Service Malfunction: In the rare event of a technical issue that prevents the proper functioning of the IQ testing service you purchased, you may qualify for a refund if the issue persists and you have reported it to our support team.
• Duplicate Charges: If you believe you have been billed for the same service more than once in error, please review your account to verify usage. If there’s a discrepancy, this situation may warrant a refund.
• Account Restrictions: If your account has been restricted due to a policy violation that was not communicated to you and you have a valid dispute, this could potentially impact your eligibility for a refund.
• Insufficient Test Results: If the results from your IQ test are deemed invalid due to technical issues at the time of the test, users may be eligible for a refund or a retake of the test.

We encourage users to carefully review the terms of service and their subscription status to understand their rights. Should you find yourself in any of the outlined situations, please reach out to our customer support for assistance with your request.

At IQ Testing AI, users often seek refunds in specific scenarios related to their account management and service interactions. Here are some examples of how users successfully claimed refunds:

• Cancellation of Subscription: A user decided to cancel their annual subscription to explore other assessment tools. After realizing they forgot to cancel before the renewal date, they reached out to customer support and explained their situation, successfully receiving a prorated refund for the unused portion of their subscription.
• Inaccurate Billing for Extra Tests: A user purchased a package that included five IQ tests but noticed an unexpected charge for an additional test. After contacting customer service about the confusion, they clarified the terms of their package and received a refund for the mistakenly billed test.
• Service Downtime: A user experienced difficulties accessing their IQ test results due to server maintenance during peak hours they intended to use. After submitting feedback through the support channel, they were offered a refund for their last test as a goodwill gesture for the inconvenience.
• Account Lockout Resolution: After attempting to log into their account multiple times without success, a user contacted support to resolve their account issue. While the situation was being handled, they were issued a refund for the monthly subscription that could not be utilized due to the lockout, ensuring fairness while their access was restored.

Tracking your refund status with IQ Testing AI is straightforward and user-friendly. Below are some efficient ways to stay updated on your refund process, ensuring you have all the necessary information at your fingertips.

• Check Your Email Regularly: IQ Testing AI sends out notification emails whenever there’s an update on your refund status. Look for emails titled "Refund Update" or "Refund Confirmation" which will include details about the progress of your request.
• Use the Mobile App: If you’re using the IQ Testing AI mobile app, simply navigate to the ‘Home’ screen, then go to ‘Refunds’ under the ‘Account’ section to see the latest updates on your refund status.
• Visit Your Account Dashboard: Log into your account on iq-test.ai and go to the ‘Billing’ section. Here, you’ll find a detailed overview of your refund requests including the date of the request, the amount, and the current status of each refund.
• Review Your Order History: Head over to ‘Order History’ from your account settings. This section lists all your transactions and corresponding refund requests, making it easy to track the status in one place.
• Notifications Tab: If you have opted-in for in-app notifications, check the notifications tab for real-time updates about your refund. You can enable these notifications in ‘Settings’ under the ‘Notifications’ menu to stay informed instantly.
• Customer Support Chat: If you need additional information or assistance, use the customer support chat feature available on the website. This can provide instant clarity regarding the status of your refund.