How to Get an ISKCON Silicon Valley Refund

• Original Transaction Receipt: Ensure you have a copy of the transaction receipt received via email after your donation or purchase.
• Transaction ID: Locate your unique transaction ID associated with your donation or event registration.
• Account Information: Have your ISKCON Silicon Valley account details ready, including the email address associated with your account.
• Reason for Refund: Prepare a clear statement outlining the reason for your refund request, such as cancellation of an event or a service issue.
• Event or Program Details: If your request is related to an event or program, include the date, time, and name of the event.
• Any Correspondence: Keep a record of any previous communications with ISKCON regarding your request, such as emails or messages.

*Working days are Monday to Friday, and don't include public holidays.

At ISKCON Silicon Valley, we value the satisfaction and well-being of our community members. Our services often include offerings such as events, classes, and merchandise related to spiritual practices. While we aim for clarity in all transactions, there are specific circumstances under which users may be eligible for a refund.

• Class or Event Cancellations: If an event or class is canceled by ISKCON Silicon Valley, participants who have purchased tickets may qualify for a full refund.
• Merchandise Returns: If an item purchased through ISKCON Silicon Valley is defective or not as described, customers may be eligible for a refund upon returning the item within a specified time frame.
• Membership Changes: If a user decides to change their membership level, any overpayment associated with the upgraded plan could be eligible for refund, provided this is communicated within the specified billing cycle.
• Event Fee Adjustments: In cases where there has been a change in the pricing of an event after a payment has been made, participants may be eligible for a refund of the difference.
• Contribution to Fundraisers: If a fundraising initiative organized by ISKCON Silicon Valley does not achieve its intended purpose, contributors may have options to request a refund based on specified conditions.

Eligibility for refunds is subject to review in accordance with our policies, and users are encouraged to reach out for any specific inquiries or clarifications regarding their account situation.

At ISKCON Silicon Valley, our members often engage with a variety of our spiritual services and programs. Here are some realistic scenarios where users successfully claimed refunds:

• Event Cancellation: A member registered for an upcoming retreat but due to unforeseen circumstances, they had to cancel their attendance days before the event. They reached out to the events team, explained the situation, and received a full refund promptly as per our cancellation policy.
• Subscription Management: A devotee had subscribed to receive monthly spiritual newsletters but realized they no longer needed the service after receiving their first issue. They contacted customer service, shared their request to cancel the subscription, and received a refund for the remaining months, as they hadn’t engaged with further issues.
• Class Rescheduling: A participant enrolled in a Bhagavad Gita study class discovered a scheduling conflict after registration. They communicated with the administration, who, understanding their predicament, processed a refund for the registration fee since the class had not yet commenced.
• Merchandise Returns: A patron ordered a set of devotional books online but found they had already owned one of the titles upon receiving the order. They reached out for a return, and after confirming the return policy was met, they received a refund for the book they no longer needed.

Tracking your refund status with ISKCON Silicon Valley is designed to be clear and straightforward. Here are some efficient ways to keep an eye on your refund progress:

• Email Notifications: Keep an eye on your inbox for updates from ISKCON Silicon Valley. They provide email notifications whenever there is a change in your refund status, including approvals and processing updates.
• Account Dashboard: Log into your ISKCON Silicon Valley account and navigate to the Order History section. This section will list your recent transactions along with their current statuses, including any refunds in progress.
• Billing Section: Access the Billing section of your account settings. Here, you can view detailed information about your refunds, such as the estimated processing time and any notes regarding delays.
• Mobile App Notifications: If you have the ISKCON Silicon Valley mobile app, enable push notifications. You’ll receive real-time updates about your refund status directly on your phone.
• Customer Support: If you need further clarity, reach out to customer support via the chat feature on the website or app. They can provide personalized updates and answer any questions regarding your refund.