How to Get an iTan Refund

• Order Number: Locate your unique order number associated with your transaction on iTan's platform.
• Transaction ID: Collect the transaction ID from your payment confirmation to expedite the refund process.
• Account Information: Have your registered email or account username handy for identification purposes.
• Proof of Purchase: Keep a digital or printed copy of your receipt or confirmation email easily accessible.
• Service Details: Note the specific service or product you are requesting a refund for, including any relevant dates (e.g., tanning sessions, product purchases).
• Reason for Refund: Be prepared to provide a detailed reason for your refund request, such as service dissatisfaction or product issue.
• Usage Evidence: If applicable, gather any correspondences regarding service issues or product complaints for reference.

At iTan, we strive to ensure that our users have a clear understanding of their rights regarding refunds and billing inquiries. As a provider of tanning and beauty services, our policies are designed to address common situations that may arise during the use of our services. Users may be eligible for refunds under certain circumstances, which are outlined below.

• Cancellation of Prepaid Packages: If a user has purchased a prepaid tanning or beauty service package and chooses to cancel their package before utilizing any of the services, they may qualify for a refund based on the remaining unused sessions.
• Service Issues: If a user experiences a service-related issue, such as dissatisfaction with a specific tanning session or product, they may be eligible for a refund or credit towards future services, depending on the specific circumstances and feedback provided.
• Membership Changes: Users who decide to downgrade or upgrade their membership plans may have the opportunity to receive a partial refund or credit that reflects the difference in membership benefits, subject to the terms outlined in their membership agreement.
• Promotional Offers: Should a promotional offer not be honored during a transaction, the user may be eligible for a refund or adjustment to their account, depending on the specific terms of the promotion and timing of the transaction.
• Gift Card Refunds: In the case of gift card purchases that remain unused, users may have options available for refunds, contingent on adherence to the store policies regarding gift cards.

Eligibility for refunds at iTan is assessed case by case, and users are encouraged to review their account situations and contact our customer service for any specific inquiries regarding their rights and potential refund situations.

At iTan, users occasionally encounter situations where they need to claim a refund due to service-related inquiries or account management needs. Below are some real user scenarios highlighting how refunds were successfully processed:

• Subscription Plan Adjustment: A user realized mid-month that they had inadvertently upgraded their tanning package to a more expensive tier. After contacting iTan's support team promptly, they received a refund for the difference after switching back to their original plan.
• Service Interruption: A customer experienced a temporary disruption in their tanning service due to maintenance at the local salon. They reached out to iTan and were issued a refund for the missed sessions, ensuring they felt valued and compensated for the inconvenience.
• Accidental Purchase: One user accidentally purchased an additional session while managing their online account. Upon realizing the mistake, they contacted customer service and successfully claimed a refund after confirming their original session count was sufficient.
• Gift Card Issue: A user purchased a gift card but found out it was not delivered to the recipient due to an email error. After discussing the issue with iTan's support, they received a full refund for the gift card to either resend or use towards their own services.

Tracking your refund status with iTan is a straightforward process designed to keep you informed at every step. To ensure you efficiently monitor your refund progress, follow these specific tips tailored to iTan's system.

• Check Your Email: iTan sends out timely updates regarding your refund via email. Look for messages with the subject line "Refund Update - iTan" to find important information about your refund status.
• Use the iTan Mobile App: If you have the iTan mobile app installed, navigate to the ‘Accounts’ section. Here, you can find a dedicated tab for ‘Refunds’ that provides real-time updates and any necessary actions you need to take.
• Visit Your Account Dashboard: Log into your iTan account on their website and head to the ‘Order History’ section. Each order will display its current refund status, allowing you to track the progress easily.
• Billing Section Insights: In the ‘Billing’ section of your account, you will find detailed information on the amounts refunded, the date of processing, and any pending refund requests.
• Refund Tracking Tools: iTan offers a specific refund tracking tool accessible through your account dashboard. This feature allows you to see the history of your refunds and when you might expect to see the funds returned to your original payment method.
• In-App Notifications: Enable push notifications in the iTan app to receive alerts about your refund status. This feature ensures you stay updated on the go, without having to constantly check manually.