Many users often overlook billing aspects until an unexpected charge arises, such as an automatic subscription renewal. In this guide, we aim to simplify the refund process for ITESM Donativos, providing clear information on who is eligible for refunds and the steps to obtain your money back swiftly. Whether you're navigating the refund process for the first time or simply seeking clarity, this resource will offer the assistance you need.
What You Should Prepare Before Applying For Refund
Transaction ID: Locate and provide the unique transaction ID associated with your donation.
Receipt of Donation: Have a copy of the electronic receipt or acknowledgment email received after your donation.
Account Information: Prepare your account details, including your registered email and contact number with ITESM Donativos.
Reason for Refund: Clearly articulate the reason for the refund request, ensuring it aligns with ITESM Donativos's refund policy.
Date of Donation: Note the specific date when the donation was made for reference.
Donation Amount: Provide the exact amount donated to facilitate the refund process.
Communication Records: Keep any correspondence with ITESM Donativos regarding the donation or refund request, as these may be needed for verification.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
Debit Card
5-10 working days
Direct Bank Transfer
7-14 working days
PayPal
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ITESM Donativos
At ITESM Donativos, users have specific rights regarding their contributions and may be eligible for refunds under certain circumstances. ITESM Donativos primarily facilitates charitable donations and offers a platform for donors to support various initiatives. While contributions are generally considered as charitable gifts and not standard transactions, there are specific situations where users might inquire about refunds.
Accidental Duplicate Donations: If a donor realizes that they have unintentionally made multiple contributions within a short timeframe, they may be eligible for a refund of the additional donation.
Donations Made Under Misrepresentation: In cases where a donor discovers that the purpose or use of their funds has been misrepresented or inaccurately presented at the time of donation, they might qualify for a refund.
Technical Errors: If a user experiences technical issues during the donation process that lead to an unexpected charge, they may inquire about a potential refund for the erroneous transaction.
Change of Intent: If a donor wishes to retract their contribution due to significant changes in circumstances, such as personal financial hardship, they may discuss their situation to understand possible options.
To determine eligibility, users are encouraged to contact ITESM Donativos directly for assistance, as each inquiry will be evaluated based on its unique circumstances and the organization’s policies.
Step-by-Step Process to Request Your ITESM Donativos Refund Like a Pro
If you purchased through ITESM Donativos:
Visit the ITESM Donativos website at itesm.mx.
Scroll down to the bottom of the page and click on the "Contact Us" link.
Fill in the contact form with your details, including:
Your full name
Email address associated with your account
Subject: "Refund Request"
Message: Mention that the subscription renewed without notice and emphasize that the account was unused for the past billing period.
Submit the form and wait for a confirmation email from ITESM.
Follow up if you do not receive a reply in 5-7 business days.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your name at the top to access your Apple ID settings.
Select "Subscriptions" from the list.
Find the ITESM Donativos subscription and tap it.
Look for an option to "Report a Problem" and tap it.
Choose "Request a Refund" and fill out the form:
For "What happened?", choose "I didn’t authorize this purchase" or similar.
In the comments, mention that the subscription renewed without notice and that it was not utilized.
Submit your request and wait for an email confirmation from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the profile icon in the upper right corner.
Select "Payments & Subscriptions."
Tap on "Subscriptions" and find the ITESM Donativos subscription.
Tap on "Manage" and look for the option to "Report a Problem."
Choose "Request a refund," and in the comments, mention that it renewed without notice and that there was no usage in the recent billing period.
Submit the request and check your email for updates.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the "Manage Account" section.
Under "Subscriptions,” find the ITESM Donativos subscription.
Click on "Cancel Subscription" and follow the prompts.
After canceling, visit the "Contact Us" page on the Roku site.
Choose the appropriate option to contact customer support.
In your message, mention that you canceled your subscription after renewal without notice and emphasize that it wasn't used afterward.
Submit the message and wait for a response from Roku support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
My name is [Your Name], and I am reaching out regarding a billing situation. [describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached relevant documentation to assist with my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
You will be notified once the review is complete; this typically takes 3-5 business days.
Processing
Your refund is currently being processed by our team.
Expect updates within 3 business days, as we work to complete your refund.
Refunded
The refund has been successfully initiated and funds are on their way to you.
You should see the refund reflected in your account within 5-7 business days.
Partially Refunded
A portion of your payment has been refunded.
The remaining amount will be retained; details will be provided in your notification.
Completed
The refund process is fully complete, and your account reflects the changes.
All transactions are finalized. Please check your account for confirmation.
Cancelled
Your refund request has been canceled, and no actions will be taken.
If you believe this is an error, please contact our support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ITESM Donativos, users occasionally encounter situations where they need to navigate the refund process. Below are some realistic scenarios where users successfully obtained refunds:
Subscription Upgrade Confusion: A user upgraded their subscription plan thinking it included specific features. After realizing that those features were not part of their new plan, they contacted support for clarification and were assisted in understanding the offerings, leading to a successful refund for the upgrade within the designated period.
Event Registration Cancellation: A donor registered for a fundraising event but later found they couldn’t attend due to a scheduling conflict. They reached out to ITESM Donativos, who processed their request and issued a refund based on their cancellation policy, ensuring the user felt valued despite their inability to participate.
Accidental Redeem of Donation Credits: A user accidentally redeemed donation credits for an initiative they did not intend to support. They promptly contacted customer service, explaining the situation. The team was able to reverse the transaction, allowing the user to reallocate their donation to their preferred cause.
Service Period Discrepancy: A user noticed an extended billing period on their account after requesting a service change. Upon reaching out for clarification, ITESM Donativos acknowledged the communication and promptly adjusted the account, issuing a refund for the unintended additional charge.
The Easiest Way to Get a ITESM Donativos Refund
If you're frustrated trying to get a refund from ITESM Donativos—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ITESM Donativos can be a straightforward process if you know where to look. Here are some efficient ways to stay updated on the progress of your refund:
Email Notifications: Keep an eye on your email inbox for updates from ITESM Donativos. They send email notifications at key stages of the refund process, including confirmation of your refund request and status updates.
Account Dashboard: Log in to your ITESM Donativos account and navigate to the Account Settings section. Here, you can view the status of your refund request under the Order History tab, where all transactions are listed with their current status.
Mobile App Tracking: If you use the ITESM Donativos mobile app, open the app and go to the Billing Section. You can check the status of refunds directly from your app, making it convenient to stay informed on-the-go.
Refund Progress Details: When checking the status of your refund, ITESM Donativos provides detailed information such as the estimated time for processing and any actions needed on your part. Look for updates labeled as In Process or Completed.
Customer Support: If you have questions about your refund status, don’t hesitate to reach out to ITESM Donativos customer support through their website or contact form. They can provide real-time updates and additional details specific to your request.
FAQ
If you forgot to cancel your donation to ITESM Donativos on time, unfortunately, we cannot process a refund for that transaction. We recommend reviewing the cancellation policy before making future contributions to ensure your preferences are met. Please feel free to reach out if you have any further questions or need assistance.
Refunds from ITESM Donativos typically take between 5 to 10 business days to process. The exact timeframe may vary depending on your financial institution's policies and the payment method used.
If you see a charge but do not have an active subscription, please check your transaction details for any previous subscriptions or donations made. For further assistance, contact our support team with your transaction information, and they will help clarify the charge and guide you on the next steps.
If you are unable to obtain a refund directly from ITESM Donativos, consider reaching out to their customer service team for further assistance. You may also explore the option of escalating your inquiry within their support system to ensure it receives appropriate attention. Additionally, reviewing your account details and transaction history may provide clarity on the next steps.
If ITESM Donativos refuses to issue a refund, you might consider reviewing their refund policy to understand the terms clearly. Additionally, you can reach out to their customer support again for further clarification or assistance. Checking your account details to ensure all information is accurate may also help in resolving the matter.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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