How to Get an OCEAN BLUE Refund

• Order Confirmation Email - Have your order confirmation email ready, as it contains essential details such as your order number and date of purchase.
• Receipt of Payment - Prepare a copy of your payment receipt to validate your transaction.
• Transaction ID - Note down the transaction ID available in your payment confirmation for reference.
• Evidence of the Issue - Gather any photos or documentation that demonstrate the reason for your refund request, such as food quality issues or incorrect orders.
• Membership or Loyalty Program Details - If applicable, include your membership or loyalty program number to expedite the process.
• Date of Visit - Make a note of the exact date and time of your visit to ensure it aligns with your order details.
• Personal Identification Information - Be prepared to provide personal identification details, like your name and contact information, associated with the order.
• Preferred Method of Refund - Decide if you prefer a full refund, store credit, or another method, as this will be necessary for processing your request.

At OCEAN BLUE, we prioritize customer satisfaction and strive to provide an excellent dining experience. In certain circumstances, customers may have eligibility for a refund based on specific policies set forth by our restaurant. Understanding these situations can help clarify your rights as a user when it comes to billing and service-related inquiries.

• Cancellations: If you had a reservation that you canceled in compliance with our cancellation policy, you may qualify for a refund of any deposit made at the time of booking.
• Event or Party Bookings: In the case of special events or large party bookings, if OCEAN BLUE is unable to fulfill the reservation due to unforeseen circumstances, you might be eligible for a refund of deposits or payments made.
• Quality of Service: If the service provided did not meet the expectations set by our advertised menu and service standards, feedback may lead to potential resolutions, including a discussion about partial refunds for the dining experience.
• Mismatched Orders: If an order served was significantly different from what was requested, there may be opportunities for a refund or adjustment based on the situation.
• Gift Cards: Refund policies for gift cards purchased may vary; please consult with a staff member or refer to our gift card policy for specific eligibility.
• Online Ordering Issues: In cases where an online order was incorrectly processed (i.e., the order was never delivered or was substantially incorrect), customers may discuss a refund with our customer service team.

Please note that all refund requests should be initiated within a certain timeframe to allow for proper investigation and resolution. For detailed information regarding refund eligibility, we encourage reaching out to our customer service team who can assist with specific inquiries based on your situation.

At OCEAN BLUE, we prioritize customer satisfaction and strive to assist our guests by providing easy refund processes. Here are some real user scenarios where successful refunds were claimed:

• Meal Reservation Cancellation: A customer had a reservation for a special event but had to cancel due to unforeseen circumstances. After contacting customer service, they were pleased to receive a full refund of their deposit as it was within the cancellation policy timeframe.
• Delivery Order Issues: A diner ordered a seafood platter for delivery but received the wrong item. After notifying OCEAN BLUE through the app, they quickly received a refund for the incorrect order, allowing them to reorder the correct dish without hassle.
• Promotional Offer Adjustment: A customer booked a dining experience using a promotional code that didn’t apply properly at checkout. Once they reached out to customer service with proof of the promotion, OCEAN BLUE issued a refund for the difference, ensuring the customer paid the original promotional price.
• Gift Card Return: A customer received a gift card for OCEAN BLUE but later found that they wouldn’t be able to use it within the expiration period. After a brief inquiry, they successfully requested a refund, demonstrating OCEAN BLUE’s commitment to customer ease and satisfaction.

At OCEAN BLUE, we strive to keep you informed about your refund status every step of the way. To track your refund efficiently, follow these specific guidelines tailored to our system:

• Email Notifications: Check your registered email for updates regarding your refund. We send detailed emails upon processing your request, including estimated timelines and any required actions.
• OCEAN BLUE Mobile App: If you made your purchase through our mobile app, navigate to the 'Orders' section. Tap on the relevant order to view your refund status, including progress updates and communication from our team.
• Account Dashboard: Log in to your account on our website and visit the 'Order History' section. Here, you can view all previous transactions and their current status, including refunds.
• Notification Center: Access the 'Notifications' tab in your account dashboard for real-time updates on your refund status. This feature consolidates all communications related to refunds.
• Documentation: For every refund request, follow the provided transaction ID to track the progress. This ID will be included in your confirmation email and can be referenced in our support inquiries.