How to Get an OdorGo Refund

• Order Number: Have your specific order number ready for easy reference.
• Transaction ID: Locate the transaction ID from your payment confirmation receipt.
• Proof of Purchase: Gather any emailed receipts or invoices from your purchase on OdorGo.
• Account Information: Ensure you have your OdorGo account details, including registered email and password.
• Product Details: Be prepared to provide details about the product(s) you are requesting a refund for, including SKU numbers if available.
• Reason for Refund: Clearly articulate the reason for your request, whether it be dissatisfaction with the product, shipping issues, etc.
• Photos of Product: If applicable, include photos that support your refund request, showing the product condition or any issues.
• Return Shipping Label: If required, have any return shipping labels printed and ready if you need to return the product.
• Timeframe of Purchase: Note the date of purchase to ensure it is within the refund policy timeframe.

*Working days are Monday to Friday, and don't include public holidays.

At OdorGo, we strive to provide a satisfactory experience for our users by offering effective odor elimination products and services. Understanding your rights and eligibility for a refund is essential, particularly in light of the specific circumstances that may arise during your engagement with our offerings. Below are situations where users may qualify for a refund:

• Defective Products: If you receive a product that is defective or damaged upon arrival, you may qualify for a refund. Please ensure to report the issue within a reasonable timeframe after delivery.
• Unsatisfactory Results: If a purchased product does not meet your expectations for odor removal, we encourage you to reach out to our customer service team. Depending on the situation, solutions may be available, including potential refunds.
• Order Processing Issues: In the event of an incorrect item being sent or if the product does not match your original order, you might be eligible for a refund. Prompt communication of the error is advised.
• Subscription Service Cancellation: Should you decide to cancel a subscription service prior to the billing cycle, you may be entitled to a refund for that billing period. Please ensure that cancellation is processed timely to confirm eligibility.
• Return Policy Compliance: Refunds may apply to items returned in accordance with our stated return policy. Familiarizing yourself with these guidelines will help in understanding your specific eligibility.

For any concerns or to inquire about your eligibility for a refund based on the situations outlined above, we encourage you to contact our customer support team. We are here to assist you and ensure your satisfaction with your OdorGo experience.

At OdorGo, our customers often have specific questions regarding their subscriptions and purchases. Here are some realistic scenarios where users successfully claimed refunds:

• Subscription Plan Change: A customer decided to upgrade their OdorGo subscription from the basic plan to a premium plan for additional features. After realizing the premium plan was not a good fit, they contacted OdorGo's support with a request to revert back to the basic plan and received a refund for the premium upgrade within the same billing cycle.
• Product Return After Unsatisfactory Experience: A user ordered an OdorGo air freshener but found that the fragrance did not meet their expectations. After submitting a return request through the online portal and returning the product, they were pleased to receive a full refund within a few days after OdorGo confirmed the return.
• Billing Clarification: A customer noticed an unexpected charge on their account for an annual subscription renewal. They reached out to OdorGo's customer service, who clarified the renewal process and promptly issued a refund after the user indicated they had intended to switch to a monthly plan instead.
• Delivery Issue: A user ordered a set of OdorGo odor-eliminating products that did not arrive by the expected date. After contacting customer support to report the delay, they received an apology along with a full refund as an acknowledgment of the inconvenience while they waited for the re-shipment.

Tracking your refund status at OdorGo is a straightforward process, designed to keep you informed at every step. Here’s how you can efficiently monitor the progress of your refund:

• Check Your Email: OdorGo sends out timely email updates regarding your refund status. Look for emails from support@odorgo.store, which will detail the start of the refund process and any changes to your status.
• Use the OdorGo App: If you have the OdorGo mobile app, you can conveniently check your refund status directly. Navigate to the 'Orders' section to see the latest updates regarding your refunds.
• Access Your Account Dashboard: Log in to your OdorGo account and go to the 'Order History' tab. Here, you’ll find a list of your purchases along with their current refund statuses explicitly labeled.
• Review the Billing Section: In the billing section of your OdorGo account, you can find detailed information about your recent transactions, including any credits issued as part of a refund.
• Track Refund Progress: OdorGo provides specific updates on the progress of your refund, such as when it is approved and when the funds are expected to be credited back to your original payment method.
• Contact Customer Support: If you need further assistance, you can reach out to OdorGo's customer support via the 'Help' section in your dashboard. They can provide real-time updates and clarify any questions about your refund.