How to Get an OffBlock Refund

• Order Number: Ensure you have the specific order number associated with your transaction to facilitate tracking.
• Transaction ID: Gather the transaction ID from your payment confirmation email or the OffBlock account.
• Account Information: Have your OffBlock account email and username ready for verification purposes.
• Reason for Refund: Clearly state the reason for your refund request, whether it be service dissatisfaction or a processing error.
• Proof of Purchase: Retain any purchase receipts or confirmations received via email, as these will serve as proof of your transaction.
• Subscription Details: If applicable, provide details about your subscription plan, including the start date, renewal date, and billing cycle.
• Correspondence Records: Compile any previous communications with OffBlock regarding the refund, including support tickets or emails.
• Payment Method: Ensure you have details about the original payment method used for the transaction, as this may be required for processing the refund.

At OffBlock, we strive to provide transparency and support regarding user rights and potential refund eligibility. As a platform offering innovative services in the aviation industry, users may have specific situations that could qualify for refunds based on their account management and service usage.

• Account Deactivation: Users who choose to deactivate their accounts may be eligible for a refund of any unused subscription fees, depending on the timing of the deactivation in relation to the billing cycle.
• Service Downtime: If there are extended service interruptions that prevent access to purchased features, users may qualify for a refund for the time the service was unavailable.
• Billing Discrepancies: Users who notice inconsistencies in their billing statements related to subscription fees may inquire about potential adjustments or refunds.
• Service Not Delivered: In instances where a service that has been paid for is not fully delivered as promised, users may be eligible for a refund for that specific service.
• Trial Period: Users who sign up for a trial period and decide not to continue their subscription before the trial ends may not incur any charges, thus avoiding potential refund scenarios.

If you believe you might qualify for a refund, we encourage you to contact our customer support team with the relevant details of your account situation for further assistance.

At OffBlock, our users often encounter situations that warrant a refund, and we're here to support them through these queries. Below are some scenarios showcasing how users navigated the refund process successfully.

• Subscription Downgrade: A user decided to downgrade their subscription plan after realizing the higher tier did not align with their needs. They contacted OffBlock customer support, explained their situation, and received a prorated refund for the unused portion of their previous plan.
• Service Interruption: During a scheduled maintenance window, a user experienced a service interruption that lasted longer than anticipated. After reaching out to OffBlock with their concern, they were issued a refund for the affected period, demonstrating our commitment to user satisfaction.
• Accidental Renewal: A user inadvertently renewed their plan while exploring the management dashboard. Upon noticing the charge shortly after, they contacted OffBlock, clarified their intention, and successfully received a full refund for the accidental renewal.
• Billing Clarification: A user had questions about a specific charge that appeared on their statement related to account modifications. By reaching out to our support team, they received a detailed breakdown and verified their eligibility for a refund related to an upgrade they had chosen not to proceed with.

Tracking your refund status efficiently with OffBlock is simple and streamlined. Here’s how to stay updated on your refund progress:

• Email Notifications: Keep an eye on your registered email account for refund updates. OffBlock sends notifications whenever your refund status changes, ensuring you're informed in real-time.
• In-App Notifications: If you use the OffBlock mobile app, check the notifications tab regularly. Important updates regarding your refunds will appear here, providing immediate insights.
• Account Dashboard: Log into your OffBlock account and navigate to the Order History section. Here, you'll see detailed information about all your transactions, including pending and completed refunds.
• Billing Section: Within the Billing section of your account settings, you can find a summary of all financial transactions, including refund requests and their current status.
• Refund Progress Information: OffBlock provides specific details regarding the progress of your refund, including initiated date, expected processing time, and the current status (e.g., in process, completed).
• Customer Support Access: If you have any concerns or need more detailed tracking, OffBlock’s customer support can assist you. Use the chat feature in the app or contact support through the website for personalized updates.