Billing can often be an overlooked aspect of managing your OffSec account, and it’s not uncommon for users to be caught off guard by unexpected charges, such as automatic subscription renewals. This guide is designed to help you understand how OffSec's refund process works, who qualifies for a refund, and the straightforward steps you can take to request your money back quickly. Our aim is to provide you with clear, helpful information so you can navigate refunds with ease.
What You Should Prepare Before Applying For Refund
Account Information: Your OffSec account email address and username.
Order Details: Include your unique order ID for the course or certification you enrolled in.
Payment Method Confirmation: Details of the payment method used, such as the last four digits of your credit card or PayPal email.
Refund Request Reason: A clear explanation of your reason for requesting a refund (e.g., technical issues, unsatisfactory experience).
Purchase Receipt: Attach a copy of your purchase receipt or confirmation email received at the time of purchase.
Completion Status: Information on whether you have accessed or completed the course materials, as this may affect refund eligibility.
Communication History: Any prior correspondence with OffSec support regarding this matter.
Timeframe: Be aware of the specific refund policy timeframes relevant to your purchase (e.g., 30-day guarantee).
Account Activation Proof: If applicable, provide evidence of your account status and activation date for the services purchased.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Cryptocurrency
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from OffSec
At OffSec, users engage with specialized training and certification services primarily focused on cybersecurity. Given the nature of these services, refund eligibility is primarily determined by the type of engagement and user circumstances. The following scenarios outline situations in which users may qualify for a refund:
Non-Usage of Services: Users who have purchased a course but have not accessed any course materials or resources may be eligible for a refund, pending review of their account activity.
Course Cancellation: If a course is officially canceled by OffSec before the user has started, a full refund may be initiated.
Billing Errors: In the case where there is a discrepancy in the billed amount versus the expected amount based on service agreements or promotional offers, users could be eligible for a refund.
Technical Issues: Users experiencing substantial technical difficulties that prevent access to training materials may discuss options for a potential refund, depending on the issue and duration of the problem.
Subscription Downgrade: If a user downgrades their subscription plan, they may qualify for an adjusted refund based on the new plan’s billing cycle.
It is important for users to review their individual account status and specific terms related to their purchase to understand their eligibility for refunds. For detailed inquiries, reaching out to OffSec's support team is recommended.
Step-by-Step Process to Request Your OffSec Refund Like a Pro
If you purchased through OffSec.com:
Visit the OffSec Support page at offsec.com/support.
Scroll down and locate the Contact Us section.
Click on Email Support.
In your email, include your account email and the transaction ID (found in your confirmation email).
Clearly state your request for a refund, and mention that the subscription renewed without notice.
Optionally, emphasize that you did not make full use of the account.
Send the email and wait for a response from their support team.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your OffSec subscription in the list and tap it.
Scroll down and click on Report a Problem.
Choose the issue type as Request a Refund.
Include notes mentioning that the renewal was unexpected and that the account was not actively used.
Submit your request and wait for confirmation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) and select Account.
Scroll down to find Purchase History.
Locate your OffSec subscription in the list.
Tap on it and then select Refund.
When prompted, mention that the renewal notice was missed and that the subscription was not used.
Submit your refund request.
If you purchased through Roku:
Sign in to your account at roku.com.
Click on My Account.
Scroll down to Manage Your Subscriptions.
Find OffSec in the list and click on it.
Select Manage Subscription and proceed to the Channel Support link.
Request a refund directly through their support page, mentioning that the charge occurred without notice and was not used.
Submit your request and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to inform you of a billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached the relevant documentation for your review.
Please confirm receipt of this email and provide an update within 3-5 business days.
Thank you for your assistance.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
Please allow up to 5 business days for your request to be reviewed.
Processing
Your refund is currently being processed by our finance team.
Refunds typically take 3-10 business days to be completed once processing starts.
Refunded
Your refund has been approved and the amount has been returned to your original payment method.
You should see the funds reflected in your account within 3-5 business days, depending on your bank's processing times.
Partially Refunded
A portion of your original payment has been refunded.
This may occur if only some services or courses are eligible for a refund.
Completed
Your refund process is fully complete.
Thank you for your patience! No further action is needed.
Canceled
Your refund request has been canceled, either by you or by our team.
If you have questions about the cancellation, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
OffSec provides a range of advanced cybersecurity training and certifications, and while users generally have a positive experience, there are times when refunds may be necessary. Below are some real user scenarios highlighting how refunds were successfully claimed:
Subscription Upgrade Issue: A user who upgraded from a basic plan to a premium plan inadvertently selected the wrong package during the process. After realizing the mistake, the user contacted OffSec support for assistance. The support team promptly guided the user through the refund process for the premium subscription, ensuring they were charged only for their intended plan.
Course Cancellation: A student registered for a live training course but had to cancel due to unforeseen personal circumstances. Understanding the situation, OffSec's support team quickly processed a refund after confirming the cancellation was within their policy timeframe, allowing the user to re-register when more convenient.
Content Access Confusion: An individual purchased a certification package that included various resources but found that some materials were not accessible as expected. Upon contacting customer support, the team verified the purchase and granted a refund for the specific resources that were not made available, clearing up the misunderstanding.
Billing Cycle Adjustment: A professional user noticed they were billed for an ensuing cycle but were planning to switch to a one-time course instead. After reaching out to customer support for clarification on their subscription status, OffSec issued a refund for the latest charge, successfully enabling the user to adjust their learning path without any financial loss.
The Easiest Way to Get a OffSec Refund
If you're frustrated trying to get a refund from OffSec—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status at OffSec is straightforward when you know where to look. Here are some specific tips to efficiently monitor your refund progress:
Email Notifications: OffSec communicates refund updates via email. Be sure to check your inbox (and spam folder) for emails from OffSec regarding your refund status, which will include details on the progress and expected timelines.
Account Dashboard: Log into your OffSec account and navigate to the Account Dashboard. Here, you can find the Order History section, where any pending refunds will be listed alongside their current status.
Billing Section: Under the Billing section of your account settings, you can view your payment history and any associated refunds to see their latest updates.
In-App Notifications: If you are using the OffSec mobile app, notifications regarding your refund will appear in your notification center. Make sure notifications are enabled to receive real-time updates.
Refund Progress Information: When your refund is processed, you will see specific information about the refund amount and the estimated time for the funds to be credited back to your payment method.
Customer Support: If you have any concerns or need further clarification regarding your refund, don’t hesitate to reach out to OffSec's customer support through the Help Center accessible in your account.
FAQ
OffSec has a policy that refunds are generally not issued for subscriptions that are renewed if users forget to cancel prior to the renewal date. It’s important to review your subscription settings and cancellation policy to keep track of your renewal dates and manage your account effectively.
Refunds from OffSec typically take 5 to 10 business days to process and appear in your account, depending on your bank or financial institution's internal processing times. While OffSec initiates refunds promptly, the actual timing can vary based on external factors.
If you see a charge but don’t have an active subscription, please first check your account for any active or expired subscriptions. If you still believe there is an error, contact OffSec support with your payment details and any relevant transaction information, and they will assist you with your query.
If you're unable to secure a refund directly from OffSec, consider reaching out to their customer support team again for further clarification or assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are being adequately addressed. Reviewing your account details and communication history can also be helpful in understanding your options.
If OffSec has declined to issue a refund, you may want to carefully review their refund policy to ensure you meet all criteria. Additionally, consider reaching out to their support team again for clarification or to discuss your situation. Checking your account details might also provide insights into the eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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