How to Get an OLD COURSE GOLF TENNIS Refund

• Booking Confirmation: Have your original booking confirmation email readily accessible, including the unique confirmation number.
• Payment Receipt: Gather your payment receipt or credit card statement showing the transaction to verify payment details.
• Membership Number: If applicable, include your membership number to expedite the process.
• Reason for Refund: Be prepared to provide a clear explanation of why you are requesting a refund, such as cancellation of a booked tee time.
• Golfing/Tennis Session Details: List specific details of the session(s) you wish to refund, including the date, time, and service type (golf or tennis).
• Contact Information: Ensure your current contact details are included so they can reach you for any clarifications.
• Previous Communications: If you've had any prior communications regarding your refund, compile those emails or messages to provide context.

*Working days are Monday to Friday, and don't include public holidays.

At OLD COURSE GOLF TENNIS, we strive to ensure that our users have a clear understanding of their rights and the eligibility criteria for refunds related to our services. Given our focus on providing quality golfing and tennis experiences, it's important to recognize specific scenarios that may allow for a refund. It's always advisable to review the policies prior to making a reservation or purchase, as this will help clarify any potential eligibility for refunds.

• Cancellations: Users may qualify for a refund if they cancel their tee time or court reservation within the specified cancellation period set forth at the time of booking. This timeframe is typically communicated through the booking confirmation.
• Weather-Related Closures: If a scheduled golf or tennis session is canceled due to inclement weather or course conditions, users might be eligible for a refund or credit towards a future booking, depending on the specific circumstances.
• Service Interruptions: In the rare event that the facilities are unexpectedly closed or services are not available on the scheduled date, users could be eligible for a refund or rescheduling of their session.
• Membership Dues: For users with memberships, there may be certain circumstances in which requests for refunds on dues could apply, especially if the membership is inactive due to facility changes or personal medical situations that prevent use.
• Group Bookings: For users who made group reservations, refunds may be considered if the entire group needs to cancel under the outlined cancellation policy.

These scenarios represent some situations related to OLD COURSE GOLF TENNIS that might qualify for refunds, pointing to a focus on user satisfaction and clear policies. For further details or questions regarding eligibility specific to an individual's circumstances, it is recommended to directly consult the customer service team or refer to applicable terms and conditions.

At OLD COURSE GOLF TENNIS, customers occasionally seek refunds for various reasons related to their memberships and services. Here are some scenarios where users successfully claimed refunds:

• Membership Change Issue: A member decided to upgrade their monthly golf membership to an annual plan but realized they had already been charged for the previous month. After reaching out to customer service to clarify the timing of the charges, they received a prompt refund for the extra month while their new annual membership was successfully activated.
• Class Cancellation: A user signed up for a series of tennis classes but due to unforeseen circumstances, they could not attend the first session. They contacted customer service and, after explaining the situation, successfully received a refund for that class, ensuring they could still participate in the remaining sessions.
• Incorrect Subscription Level: A customer initially subscribed to a beginner golf instruction group but later realized they missed selecting the advanced level they intended. After a quick email to support aided by screenshots, they received a refund for the beginner class and were enrolled in the advanced sessions right away.
• Event Postponement: An annual golf tournament hosted by OLD COURSE GOLF TENNIS was postponed due to inclement weather. Participants who could not attend the rescheduled event reached out to customer service and were issued refunds without issue, ensuring a smooth experience despite the circumstances.

Tracking your refund status at OLD COURSE GOLF TENNIS is straightforward and convenient. By utilizing the various communication methods and tools provided, you can stay informed about your refund progress. Here are some efficient ways to keep tabs on your refund:

• Email Notifications: Ensure that you check the email account associated with your OLD COURSE GOLF TENNIS account. Notifications regarding refund processing and updates will be sent directly to you, including any necessary actions you may need to take.
• Account Dashboard: Log in to your OLD COURSE GOLF TENNIS account and navigate to the Order History section of your dashboard. Here you will find a detailed list of your orders and their current statuses, including any refund requests made.
• Mobile App Updates: If you've downloaded the OLD COURSE GOLF TENNIS mobile app, you can check refund statuses directly within the app. Just visit the Account tab and select Billing to access your refund information on the go.
• Refund Progress Information: When you view your refund request in the Order History, look for updates that detail the refund status, such as "Processing" or "Completed." This will give you an idea of when to expect your funds.
• Customer Support: If there is any ambiguity in your refund status, reach out to OLD COURSE GOLF TENNIS customer support via the live chat feature on the website or through the contact form in the app. They can provide real-time updates regarding your refund.