Unexpected charges can catch anyone off guard, especially when it comes to subscriptions that renew automatically. This guide aims to clarify how refund processes work at Old Town Inn, detailing who is eligible for a refund and the straightforward steps to quickly request your money back. Whether you're navigating a billing question for the first time or simply want to understand your options better, this comprehensive guide is here to assist you.
What You Should Prepare Before Applying For Refund
Reservation Confirmation Number: Have your booking confirmation or reservation ID ready as this is essential for processing any refund.
Proof of Payment: Keep records of the payment method used, including credit card statements or receipts that show the transaction.
Communication Records: Gather any email correspondence or messages exchanged with Old Town Inn regarding your stay or refund request.
Check-In and Check-Out Dates: Be clear on the dates of your stay, as this information helps facilitate the refund process.
Reason for Refund: Prepare a brief explanation for your refund request, including any specific issues encountered during your stay.
Identification: Have a copy of a government-issued ID to verify your identity when requested.
Booking Source: Specify whether you booked directly through the Old Town Inn website, a third-party site, or a travel agent for proper handling.
Credit Card Information: Have your credit card details on hand for processing refunds back to your original payment method, if applicable.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
PayPal
1-3 working days
Cash
Refunded on-site
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Old Town Inn
At Old Town Inn, we strive to provide our guests with a comfortable and satisfactory stay. Understanding your rights regarding refunds is essential for a positive experience. Below are specific situations where you may qualify for a refund or modification of your reservation based on the policies of Old Town Inn.
Reservation Cancellations: If you cancel your reservation within the specified time frame outlined in the booking policy, you may be eligible for a full refund of your deposit.
Booking Modifications: Changes to your reservation, such as adjusting dates or guest count, may entitle you to a refund or credit if they fall under the parameters set by our modification policy.
Service Disruptions: In the event of unexpected service disruptions, such as maintenance issues that affect your stay, you might be eligible for a partial refund or compensation as per our guest satisfaction policy.
Customer Service Requests: Requests for specific amenities or upgrades, where we cannot meet your expectations due to circumstances outside our control, may qualify for a refund if not resolved prior to your stay.
Group Bookings: For group reservations, specific cancellation terms apply that may include a refund depending on the timing of the cancellation and the overall terms agreed upon at the time of booking.
If you believe you meet any of these criteria, we encourage you to reach out to our customer service team for assistance regarding your situation. We are here to help ensure your experience with us is a positive one.
Step-by-Step Process to Request Your Old Town Inn Refund Like a Pro
If you purchased through Old Town Inn.com:
Visit the Old Town Inn website and log into your account.
Navigate to the 'My Account' section, then click on 'Billing History'.
Locate the recent transaction for your membership or subscription.
Click on 'Request Refund' next to the transaction.
Fill out the form, and in the message area, mention that your subscription renewed without prior notice and that you did not utilize the service.
Submit the request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your Apple device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find your Old Town Inn subscription in the list and tap it.
Tap 'Cancel Subscription' to stop future billing.
Then, open the App Store, scroll to your profile picture, and tap 'Purchased'.
Find Old Town Inn and select it.
Scroll down and tap 'Report a Problem'.
Choose the issue related to your subscription and state that the service was not used and that you were unpleasantly surprised by the renewal.
Submit your report for review.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the menu icon (three horizontal lines) in the top left corner.
Select 'Subscriptions' from the menu.
Find Old Town Inn in your list of subscriptions.
Tap 'Cancel Subscription' to prevent any future billing.
Navigate back to the menu and select 'Account'.
Tap on 'Order History' and find the transaction for your Old Town Inn subscription.
Click on 'Report a Problem' next to the transaction.
Choose the appropriate issue type and mention that you were unaware of the renewal and the subscription was not used.
Follow the prompts to finalize your request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to your account page and select 'Manage Your Subscriptions'.
Locate the Old Town Inn subscription and click on it.
Choose 'Cancel Subscription' to prevent future charges.
Return to the homepage and click on 'Help' in the footer.
Scroll down to 'Contact Us' and choose the option to get in touch.
Submit a request explaining that the subscription renewed unexpectedly and was not used.
Include any relevant details to support your case and submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Old Town Inn for Refund
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Subject: Refund Request – Old Town Inn Account [Your Email]
Dear Old Town Inn Customer Service,
I hope this message finds you well.
I am writing to request a refund due to [describe reason]. I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation that supports my request.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet reviewed.
Your refund is being processed. Expect an update within 3-5 business days.
Processing
Your refund request is under review.
We are actively working on your refund. Please allow up to 7 business days.
Refunded
Your refund has been approved and processed.
The funds should appear in your account within 5-10 business days.
Partially Refunded
A portion of your refund has been processed.
The remaining balance may be processed separately; check your email for details.
Completed
Your refund process has been finalized.
No further action needed; the refund process is now closed.
Denied
Your refund request has been reviewed and denied.
Please check your email for reasons and next steps.
Canceled
Your refund request has been canceled.
If you wish to pursue a refund again, please re-submit your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Old Town Inn, guests may occasionally need to navigate refund requests due to various circumstances. Here are some realistic scenarios where users successfully claimed refunds:
A Family Emergency: Alice made a reservation for a family getaway but had to cancel due to an unexpected family emergency. She reached out to Old Town Inn’s customer service with her booking details and received a prompt refund for the night's stay since she provided adequate notice.
Weather-Related Cancellation: John booked a weekend stay for a nature event but the weather forecast indicated severe storms. He contacted Old Town Inn to inquire about their policy and successfully obtained a refund for his room, as the cancellation was made ahead of the event.
Booking Error: Sarah accidentally booked the wrong dates for her stay at Old Town Inn. Upon noticing the mistake, she quickly called the front desk for assistance, and they facilitated a seamless refund process, allowing her to rebook for the intended dates.
Room Condition Issue: During her stay, Maria discovered that her room had maintenance issues that impacted her comfort. After discussing her concerns with hotel management, they quickly resolved the matter and issued a partial refund for the inconvenience experienced.
The Easiest Way to Request a Old Town Inn Refund
If you're frustrated trying to get a refund from Old Town Inn—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Old Town Inn is designed to be straightforward and user-friendly. Here are the best ways to efficiently monitor your refund progress:
Email Notifications: Keep an eye on your email inbox for updates regarding your refund. Old Town Inn sends detailed messages outlining the status of your refund process, so be sure to check both your inbox and any spam folders.
Account Dashboard: Log in to your Old Town Inn account and navigate to the Order History section. Here you can find detailed updates on your refunds, including the exact status and estimated processing times.
Mobile App Notifications: If you have the Old Town Inn mobile app, make sure to enable notifications. You'll receive instant updates directly on your phone about your refund status, ensuring you stay informed wherever you are.
Refund Progress Details: When checking your order history, each refund will include information such as the date it was initiated, the amount, and the expected completion date, allowing you to know what to expect.
Billing Section Insights: Visit the Billing section of your account for comprehensive insights on your transaction history, including any refunds issued. This gives you a clear overview of your financial dealings with Old Town Inn.
FAQ
If you forgot to cancel your reservation on time, our standard cancellation policy typically applies, which means a refund may not be possible. However, we encourage you to reach out to our customer service team, as they may provide options based on your specific situation.
Refund processing times can vary depending on your bank or credit card provider. Typically, once the refund is initiated, it may take 5 to 10 business days for the funds to appear in your account. Please check with your financial institution for more specific information on their processing times.
If you see a charge from Old Town Inn but do not have an active subscription, please first check your account to confirm your subscription status. If you're still unsure, contact our customer service team by visiting our website and using the contact form, or call us directly for assistance in resolving the issue.
If you are unable to receive a refund directly from Old Town Inn, consider reaching out to their customer service team again for further assistance. You may also inquire about escalating your concern within their support system to ensure it is thoroughly reviewed. Additionally, double-check your account details to confirm that all information is accurate.
If Old Town Inn has decided not to issue a refund, it may be helpful to review their official refund policy for clarity on their terms. Additionally, consider reaching out to their customer support team again for further assistance, or check your account details for any relevant information that could aid in the discussion.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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