How to Get an OLER RELO GROUP Refund

• Order Confirmation Email - Ensure you have the original confirmation email from OLER RELO GROUP containing details about your service request.
• Transaction ID - Locate your unique transaction ID associated with the payment made for the moving services.
• Service Agreement - Have a copy of the service agreement that outlines the terms and conditions of your moving package.
• Proof of Service - Collect any documents or receipts that verify the service was completed, such as delivery confirmation or completion reports.
• Reason for Refund - Clearly outline your reason for seeking a refund; include details such as service dissatisfaction or cancellation notice.
• Photographic Evidence - If applicable, provide photos that substantiate your claim, such as damage to property during transit.
• Contact Information - Ensure your account contact details are up-to-date so OLER RELO GROUP can reach you regarding your refund.
• Timeline of Communication - Document all communications you've had with OLER RELO GROUP regarding your service; this includes emails, phone calls, or chat logs.

*Working days are Monday to Friday, and don't include public holidays.

At OLER RELO GROUP, users engaging with our services have specific rights and may be eligible for a refund under certain circumstances. Our services are designed to provide seamless relocation solutions, and we recognize that circumstances can change. Understanding your options is essential for a positive experience.

Users may consider the following situations where eligibility for a refund could be applicable:

• Service Cancellation: If a user decides to cancel their service agreement within the designated cancellation period, they might be eligible for a refund of any pre-paid fees.
• Delivery Delays: In instances where scheduled relocation services are significantly delayed beyond the agreed-upon timeframe, users may qualify for a partial refund as a goodwill gesture.
• Service Non-Performance: If there are services that were paid for but not rendered as outlined in the service agreement, users may be eligible for a refund regarding those specific services.
• Changes to Service Scope: Should there be significant modifications to the service scope that were not agreed upon beforehand, users could discuss eligibility for a refund based on the variance from the original agreement.

It is important to review your service agreement and reach out to our customer support team for assistance with your specific situation. Each refund case is assessed based on its individual context to ensure fair consideration of requests.

At OLER RELO GROUP, we understand that situations arise where our customers may need to request a refund. Below are some real user scenarios illustrating how refunds were successfully claimed by our clients.

• A customer who had booked a relocation service for a date that was later changed due to unforeseen circumstances reached out to OLER RELO GROUP. After verifying the new date, they successfully received a refund for the original booking and re-scheduled their move with ease.
• An individual who initially selected a premium moving package decided it was more than they required after reviewing their inventory. They contacted customer support and, with just a few adjustments to their account, were able to switch to a more suitable package, which included receiving a refund for the price difference.
• A family who utilized OLER RELO GROUP for their long-distance move realized they had overestimated their storage needs post-move. After consulting with their assigned relocation coordinator, they successfully requested a partial refund for the unused storage service upon completing their needs assessment.
• A customer who purchased a packing service discovered they had already completed the packing themselves by the move date. They promptly contacted OLER RELO GROUP to inform them of this change, leading to a seamless refund process for the packing service that was no longer necessary.

Tracking your refund status with OLER RELO GROUP is simple and efficient. By following a few specific steps, you can stay informed about the progress of your refund and ensure that everything is handled smoothly.

• Email Updates: Check your inbox for emails from OLER RELO GROUP regarding your refund. Ensure that you look for emails containing keywords like “refund status” or “refund confirmation” to get the latest updates.
• Account Dashboard: Log into your account on the OLER RELO GROUP website. Navigate to the Order History section, where you can view detailed information on your refund, including its current status and any related actions taken.
• Mobile App Notifications: If you’re using the OLER RELO GROUP mobile app, enable notifications to receive real-time updates about your refund status directly on your device. Just make sure that your app notifications are turned on in your device settings.
• Billing Section Insight: Within your account settings, check the Billing section for a comprehensive overview of all transactions, including pending refunds. This will help you track any delays or issues with processing your refund.
• Refund Progress Information: Each refund request will display its status like “Pending,” “Processed,” or “Completed.” Use this information to understand where your request stands in the overall processing timeline.
• Customer Support: If you have questions or need assistance, reach out to OLER RELO GROUP’s customer support through the Contact Us page. They can provide personalized updates and guidance on your refund status.