How to Get an OM Organics Refund

• Order Number: Have your unique order number ready, which is provided in the confirmation email after purchase.
• Purchase Date: Know the exact date of purchase to verify eligibility for a refund based on their policy.
• Product Details: Identify which product(s) you are requesting a refund for, including the specific items and their quantities.
• Proof of Purchase: Retrieve the original receipt or order confirmation email to validate your transaction.
• Reason for Refund: Prepare a clear explanation of why you are seeking a refund, such as issues with product quality or delivery.
• Before photos: If applicable, take clear photos of the product to document any defects or issues.
• Account Information: Make sure you are logged into your OM Organics account to easily manage the refund request.
• Credit Card Information: Have your payment method details ready to process the refund back to the original payment method.
• Return Shipping Label: If required, check if OM Organics provides a return shipping label or if you need to arrange your own.

At OM Organics, we prioritize customer satisfaction and transparency regarding our products and services. Understanding your rights related to refunds is essential, particularly in the context of our offerings, which include organic skincare products and subscription services. Eligibility for refunds will depend on various circumstances surrounding your order or subscription status.

The following situations may qualify for a refund or store credit:

• Product Defects: If you receive a product that is damaged or defective upon arrival, you may be eligible for a refund. Please provide details and any relevant images to support your claim.
• Incorrect Items: If an order is received with items that differ from what was originally purchased, you may qualify for a refund. Documentation of the incorrect items received is encouraged to facilitate the process.
• Subscription Concerns: If you have a subscription and wish to cancel or have questions regarding charges, eligible refunds might apply depending on your subscription period and billing cycle. Please refer to your account settings for specific details on managing your subscription.
• Order Cancellations: If you wish to cancel an order before it has shipped, you may be eligible for a full refund. Please initiate your cancellation promptly through your account.
• Return Policy: Should you wish to return unused products, you may be eligible for a refund according to our return policy guidelines. Ensure that the products are in their original packaging and condition.

For more detailed information regarding your particular situation or to initiate a refund process, we encourage you to contact our customer service team, who will assist you further.

At OM Organics, customers appreciate the high-quality natural skincare products and the seamless experience of using subscription services. However, there are moments when refunds may be necessary due to various user-specific situations. Below are some scenarios illustrating how customers have successfully claimed refunds:

• A customer noticed that their monthly subscription box included a product that caused an adverse skin reaction. After reaching out to OM Organics support with their feedback, the customer received a prompt response and was refunded the price of that specific product, ensuring satisfaction with their ongoing subscription.
• During a seasonal promotion, a customer accidentally ordered two sets of the same skincare line instead of one. Upon contacting customer service to explain the situation, the team swiftly processed a refund for the extra set, allowing the customer to enjoy their preferred products without any hassle.
• A long-time subscriber intended to update their skincare regimen and was uncertain if they'd be charged for the next month's subscription despite cancelling. Upon querying their account, the customer received a clear confirmation from OM Organics that their subscription was halted, along with a full refund for the upcoming charge.
• A user received a shipment that arrived late due to shipping carrier delays. After reporting the issue through their customer account, OM Organics offered a refund for the shipping fees, demonstrating their commitment to customer satisfaction even when external factors impact delivery.

Tracking your refund status with OM Organics is straightforward and convenient. By utilizing the following methods, you can stay informed about your refund progress and any updates from our team.

• Email Notifications: Keep an eye on your inbox for emails from OM Organics regarding your refund. Look for subject lines such as "Your Refund Update" which will provide timely information about the status of your request.
• Account Dashboard: Log into your OM Organics account and navigate to the Order History section. Here you can view the details of your refund requests, including the status and any pending actions.
• Mobile App Alerts: If you use the OM Organics mobile app, check the Notifications tab. You'll receive real-time updates directly within the app regarding your refund progress.
• Billing Section Access: For a detailed overview of your refunds, visit the Billing Section of your account. This area provides comprehensive information about all transactions, including any refunded amounts.
• Customer Support Integration: Should you have any questions that remain unanswered, feel free to reach out via our Contact Us form available on the website. Our support team is ready to assist with any refund inquiries.