Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how ON THE GO refunds operate, who qualifies for them, and the straightforward steps to request your money back efficiently. By following this guide, you can navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Locate the email receipt from your purchase, which includes essential details such as the order number.
Transaction ID - Find your unique transaction ID associated with your payment, usually present in your order confirmation or payment summary.
Account Details - Make sure you have your ON THE GO account username and email address used during signup ready for any verification process.
Reason for Refund - Prepare a clear and concise explanation for why you are requesting a refund, which could include issues related to service functionality or inaccuracies.
Proof of Issue - Gather any supporting documentation, such as screenshots or emails that demonstrate the problem you encountered while using the service.
Payment Method Information - Have details about the payment method used for the purchase (credit card, PayPal, etc.) to assist in processing your refund.
Timeline of Usage - Note when you first used the service and any interruptions or issues experienced, as this may help support your case.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
2-3 working days
Google Pay
2-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ON THE GO
At ON THE GO, users have specific rights regarding their subscriptions and any charges incurred during their usage of our services. Understanding these rights can help users navigate their account management effectively while ensuring a smooth experience. Below are the situations where users may qualify for refunds based on their unique circumstances.
Service Interruption: If there is a significant and prolonged disruption in access to ON THE GO services that affects user experience, users might be eligible for a refund for the duration of that disruption.
Wrong Subscription Level: If users accidentally select the incorrect subscription level and realize the error soon after, it is possible they may qualify for a refund for the difference in pricing.
Technical Issues: Should users encounter technical difficulties that prevent them from utilizing subscribed features, this could potentially qualify them for a refund during the period they were unable to access those features.
Inactivity Refund: For users who were unable to utilize ON THE GO services for an extended period due to specific circumstances, such as travel or personal issues, there may be considerations for a potential refund upon request.
Upgrades Within Subscription: If users opt for an upgrade but the new features do not meet expectations, they might explore eligibility for a refund for the upgraded portion if the request is made within a reasonable timeframe.
For any of the above situations, users are encouraged to reach out through the appropriate customer support channels for clarification on their eligibility for refunds or adjustments.
Step-by-Step Process to Request Your ON THE GO Refund Like a Pro
If you purchased through ON THE GO.com:
Visit onthegomap.com and log into your account.
Navigate to the Account Settings section.
Select Subscriptions from the drop-down menu.
Find and click on the Request Refund link next to your active subscription.
Fill in the reason for your request; mention that the subscription renewed without notice.
Submit your request and keep an eye on your email for follow-up instructions.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the ON THE GO subscription and tap on it.
Tap Cancel Subscription if applicable.
Go to reportaproblem.apple.com.
Log in with your Apple ID, then locate the ON THE GO transaction.
Click on Report a Problem and select Request Refund.
Mention that you were unaware of the renewal and that the account was unused.
Submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines).
Select Subscriptions.
Find your ON THE GO subscription and tap on it.
Tap Cancel Subscription if applicable.
Visit play.google.com/store/account on a web browser.
Find the ON THE GO transaction under Order history.
Click on Request a refund.
Clearly state that the subscription renewed without notice and you did not intend for it to continue.
Submit your request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll down and select Streaming Channels.
Go to Manage Subscriptions.
Select your ON THE GO subscription.
Note the cancellation options available and proceed if necessary.
Visit roku.com and log into your account.
Locate the ON THE GO subscription within your subscriptions list.
Choose Request Refund or equivalent.
Mention that the subscription was not intended to renew and you have not been using the account.
Submit your request and check for a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to ON THE GO for Refund
Script
Copy
Subject: Refund Request – ON THE GO Account [Your Email]
Dear ON THE GO Customer Support,
I hope this message finds you well.
I am writing to inform you about a billing situation: [describe reason].
As a result, I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm the receipt of this request and provide an update within 3-5 business days? Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is under review and hasn't been processed yet.
You will receive a notification once your request is approved or denied, usually within 3-5 business days.
Processing
Your refund request has been approved and is currently being processed.
Your financial institution is handling the refund transaction, which may take 5-7 business days to reflect in your account.
Refunded
The refund has been successfully issued and completed.
The amount has been credited back to your payment method. You should see it in your account shortly.
Partially Refunded
Only a portion of your refund request has been processed.
You will receive the credited amount back in your account, with the remaining balance available for future use.
Canceled
Your refund request has been withdrawn or denied.
If you believe this is an error, please contact ON THE GO customer service for assistance.
Completed
The entire refund process has been finalized.
You can now review your transaction details in your account history.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ON THE GO, users often find themselves navigating various account management situations. Below are some realistic scenarios illustrating how customers successfully claimed refunds in specific circumstances:
Service Interruption: A user experienced an unexpected service outage during a crucial travel planning session. After reaching out to ON THE GO's support team, they received a prompt investigation update and were granted a refund for the monthly subscription, reflecting their proactive customer service policies.
Accidental Subscription Upgrade: A customer mistakenly upgraded their subscription tier while exploring new features. Realizing the error immediately, they contacted ON THE GO's support within the refund window and successfully reverted to their original plan, receiving a full refund for the difference in costs.
Billing Inquiry: A user noticed a discrepancy on their billing statement regarding a promotional discount that was not applied. After submitting a ticket to the customer support team for clarification, they were informed of a processing error and received a refund that adjusted their overall subscription fee for that billing cycle.
Account Management Confusion: Following a temporary account freeze due to payment issues, a user rectified their payment information. ON THE GO's support team promptly addressed their situation, issuing a refund for the downtime experienced while ensuring a smooth transition back to full service.
The Easiest Way to Get a ON THE GO Refund
If you're frustrated trying to get a refund from ON THE GO—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ON THE GO is a straightforward process, thanks to our dedicated communication channels and user-friendly interface. Here’s how you can efficiently keep tabs on your refund progress:
Email Notifications: Keep an eye on your inbox for updates regarding your refund. We send notifications anytime there’s a change in your refund status, including when your request has been processed and when your funds are on the way.
In-App Notifications: If you use the ON THE GO mobile app, you’ll receive real-time push notifications regarding any changes to your refund status. Make sure your app notifications are turned on to stay informed.
Account Dashboard: Log into your ON THE GO account and navigate to your Order History section. Here, you’ll find a detailed view of your recent transactions and their current statuses, including any pending or processed refunds.
Refund Progress Information: Once a refund request is initiated, you can view specific details such as the date of request, estimated processing time, and current status (e.g., Pending, Processed). This information is updated regularly in your account dashboard.
Billing Section Updates: Check the Billing section of your account settings to view any adjustments made due to refunds. This area will have a summary of your billing changes, including when credits are applied.
FAQ
If you forgot to cancel your subscription on time, refunds may not be available as per our policy. However, we encourage you to reach out to our customer support team to discuss your situation, as they may be able to assist you further.
Refunds from ON THE GO typically take 5 to 10 business days to process and appear in your account, depending on your bank or payment provider. Once initiated, you will receive a confirmation email to keep you updated on the status of your refund.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or trial periods that may still be active. If you still find discrepancies, reach out to our customer support team with your account details for further assistance.
If you are unable to obtain a refund directly from ON THE GO, consider reaching out to their customer service team again for further assistance. You may also explore escalation options within their support system to ensure your concerns are addressed. Additionally, reviewing your account details may help clarify any issues related to your request.
If you find that a refund has not been issued by ON THE GO, consider reviewing their refund policy for clarity on the process. You may also reach out to their customer support team again for further assistance or reasons for the decision. Additionally, double-check your account details to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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