How to Get an One by One Behavioral Health Refund

• Patient Identification Information: Ensure you have your full name, date of birth, and any relevant patient ID associated with your account.
• Service Dates: Prepare details about the dates of service for which you are requesting a refund. This may include therapy session dates or assessments.
• Transaction Record: Gather your transaction ID or receipt number for the payment made, which can be found in your account statement or email confirmation.
• Payment Method Details: Be prepared to provide information on the method of payment used (e.g., credit card, bank transfer) and the last four digits of the card, if applicable.
• Written Explanation: Draft a clear explanation of why you are requesting the refund, including any specific issues with the service received.
• Correspondence Record: Collect copies of any previous communication with One by One Behavioral Health regarding your account, including emails or recorded conversations, that support your refund claim.
• Health Insurance Information: If applicable, have your insurance provider's details ready, as One by One Behavioral Health may coordinate refunds based on insurance claims.
• Signature: Include a place for your signature at the end of any written refund request to validate your application.

*Working days are Monday to Friday, and don't include public holidays.

At One by One Behavioral Health, our priority is to ensure that clients have a clear understanding of their rights regarding services and billing. As a provider of mental health services, we recognize that individual circumstances can vary significantly, which is why we outline specific situations under which a user may qualify for a refund.

• Service Cancellations: If a client decides to cancel their scheduled session with sufficient notice as outlined in our cancellation policy, they might be eligible for a refund for that session.
• Prepaid Packages: Clients who purchase a package of sessions might qualify for a refund if they do not utilize any sessions within a specified timeframe or if they decide to discontinue services before any sessions are used.
• Scheduling Conflicts: If a session cannot be conducted due to scheduling conflicts on the part of the service provider, clients may be eligible for a refund or credit towards future services.
• Session Quality Concerns: Clients who feel that a session did not meet the agreed-upon standards of service may inquire about eligibility for a refund, which will be assessed based on individual circumstances.
• Account Management Issues: Users experiencing issues related to account access or management that prevent them from utilizing services may find themselves eligible for adjustments or refunds based on the situation.

For the most accurate and personalized information regarding refunds, we encourage clients to reach out directly to One by One Behavioral Health’s support team. Each case can vary based on specific circumstances and our team is here to assist you in understanding your rights and options.

At One by One Behavioral Health, users often navigate a range of services and billing inquiries related to mental health support. Here are some scenarios where users successfully claimed refunds:

• Accidental Session Booking: A client unintentionally booked two therapy sessions for the same day while navigating the online scheduling tool. Upon realizing the mistake, they contacted customer support and received a prompt refund for the duplicate session, ensuring they only charged for the intended appointment.
• Program Cancellations: A participant decided to withdraw from a wellness program due to scheduling conflicts. After reaching out to the team and providing documentation of their situation, they were able to secure a refund for the remaining sessions of the program, which were credited back to their original payment method.
• Subscription Adjustments: A user initially enrolled in a comprehensive mental health subscription found that a different plan would better suit their needs. They requested a change and were pleasantly surprised when their request resulted in a prorated refund for the previous subscription, applied towards the new plan balance.
• Billing Error Resolution: After reviewing their monthly statement, a client noticed a discrepancy in the billed amount for services rendered. They contacted customer support with details, which led to a thorough review and a successful adjustment, resulting in a refund for the overcharge identified.

Tracking your refund status at One by One Behavioral Health is straightforward and designed to keep you informed throughout the process. Here’s how you can efficiently monitor your refund status:

• Email Notifications: Keep an eye on your inbox for email updates from One by One Behavioral Health. They typically send detailed messages about your refund request and any changes to its status.
• Account Dashboard: Log in to your account on the One by One Behavioral Health website. Navigate to the Billing Section where you can view your refund request and its current status.
• Order History: Check your Order History in the account settings. Here, you can find comprehensive details regarding all your transactions, including any pending refunds.
• In-App Notifications: If you use the One by One Behavioral Health mobile app, enable notifications. The app will alert you with updates regarding your refund status directly on your device.
• Refund Progress Information: One by One Behavioral Health provides insight into the stages of your refund. Look for status updates such as "Processing," "Approved," or "Refund Issued" within the billing section.
• Customer Support Chat: For real-time assistance, use the chat feature on the One by One Behavioral Health website or app. They can provide you with specific details about your refund status if you need further clarity.