How to Get an One Month Refund

• Your One Month Account Email: Ensure you have the email address associated with your account to facilitate identification.
• Transaction ID: Locate the transaction ID for the purchase you wish to refund, which can be found in your confirmation email or payment receipt.
• Date of Purchase: Note the exact date when you made the purchase, which is necessary for processing the refund.
• Course or Product Details: Specify the course or product name that you are seeking a refund for, as this helps in locating your order.
• Reason for Refund: Prepare a clear explanation as to why you are requesting a refund, as One Month may require this for their records.
• Proof of Payment: Gather proof of payment, such as bank statements or payment confirmation emails, to validate your claim.
• Previous Correspondence: If you have communicated with One Month regarding your request, include any previous emails or reference numbers for continuity.
• Course Completion Status: If applicable, check your progress within the course as some refund policies depend on whether you have completed a certain percentage.

At One Month, we understand that circumstances can change, and users may have questions about their rights regarding refunds. Our platform offers educational courses designed to help individuals elevate their skills in various subjects. Refund eligibility is contingent upon specific user situations and account management aspects. Below, we outline scenarios where users might be eligible for a refund based on our policies.

• Course Access Issues: If a user experiences technical difficulties that prevent access to purchased courses or resources, they may inquire about a possible refund.
• Course Not as Described: Users who find that the course content significantly differs from its description may qualify for a refund, as we strive for transparency in our offerings.
• Membership Changes: Users who wish to discontinue their monthly subscription and have made an account adjustment prior to the next billing cycle may inquire about a pro-rated refund for the unused portion of their membership.
• Subscription Misunderstanding: If a user believes there was a misunderstanding regarding the subscription terms, they may seek clarification and potentially adjust their payment if applicable.
• Content Removal: In cases where purchased content is removed or made unavailable after purchase, users may discuss the possibility of a refund for the affected material.

We recommend reaching out to our support team for any inquiries regarding these situations, as they can provide personalized assistance based on individual account circumstances.

At One Month, users sometimes encounter situations that lead them to seek refunds. Below are a few realistic scenarios in which users successfully navigated the refund process.

• Accidental Subscription Renewal: A user realized they had missed the cancellation deadline for their subscription just hours before the auto-renewal. After reaching out to customer support, they explained the situation, and One Month promptly issued a refund for the renewal charge.
• Plan Upgrade Confusion: After upgrading their subscription to a premium plan, a user found that the new features were not as they had expected. Upon contacting One Month, they discussed their concerns and were able to downgrade back to their previous plan with a refund for the difference in cost for the month.
• Service Interruption: A user experienced a significant service interruption due to maintenance, which affected their ability to complete a course. They reached out to support detailing their experience, and One Month provided a refund for the subscription period affected by the downtime.
• Mismatched Billing Cycle: A user noted that they were charged for a monthly subscription instead of the expected quarterly plan after selecting it. After clarifying the confusion with support, One Month verified the issue and issued a refund for the extra month charged, ensuring the user was on the correct billing cycle moving forward.

Tracking your refund status with One Month is straightforward and efficient. Here’s how you can stay updated on your refund requests:

• Check Your Email: One Month sends email notifications when your refund request is processed. Look for emails with the subject line "Refund Update" to stay informed about your refund status.
• Account Dashboard: Log into your One Month account and navigate to your dashboard. From there, go to the "Billing" section where you can find detailed information on your refund requests and current statuses.
• Order History: In the "Order History" section of your account settings, you can track the status of all your purchases, including pending and completed refunds. Each order will display whether a refund is in progress.
• In-App Notifications: If you are using the One Month mobile app, ensure that notifications are enabled. You will receive real-time updates about your refund status directly within the app.
• Refund Progress Details: One Month provides specific details about the refund progress, including the date your request was received and the expected processing time. Check the history log in your account to get this information.
• Customer Support: If you still have questions or concerns about your refund, reach out to One Month's customer support through the help section in your account. They can provide personalized updates and further assistance.