Many users often overlook billing details until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work with the ONE Running APP, including who is eligible for a refund and the steps to request your money back efficiently. Whether you're looking for clarification or assistance, our goal is to ensure you have a smooth and straightforward experience throughout this process.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with the ONE Running APP account.
Transaction ID: Locate the transaction ID from your purchase confirmation email or account history for accurate identification of your order.
Purchase Date: Note the date of the transaction to verify eligibility for a refund within the specified time frame.
Subscription Details: If applicable, include subscription plan information, renewal dates, and any relevant changes to your subscription status.
Reason for Refund: Clearly articulate the reason for your refund request, such as technical issues, dissatisfaction with the service, or accidental purchase.
Supporting Documentation: Gather any relevant screenshots, error messages, or communications with customer support that may aid in your refund request.
Payment Method: Have details of the payment method used, such as credit card or PayPal information, ready for verification.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ONE Running APP
At ONE Running APP, we strive to ensure that our users have a clear understanding of their rights regarding refunds and billing situations. As a subscription-based service designed for tracking and enhancing your running experience, the nature of our offerings includes access to premium features, training programs, and community engagement opportunities. Understanding eligibility for refunds is essential to managing your subscription effectively.
Users may qualify for a refund under the following circumstances:
Account Downtime: If you experience issues accessing your account or features that are integral to your subscription, you may be eligible for a refund for the period during which the service was unavailable.
Subscription Overlap: If you discover discrepancies in your subscription where you were charged for overlapping periods unintentionally, this may qualify for review and potential refund.
Service Modifications: If major changes to the service impact your ability to use the app as intended, this could lead to eligibility for a refund for the affected period.
Account Billing Clarifications: For users who wish to clarify specific billing terms or think there may be confusion regarding their subscription status, these inquiries may highlight situations that warrant adjustments or refunds.
We encourage users to regularly check their subscription details and reach out to customer support for personalized assistance with any questions regarding eligibility for refunds. Understanding your account management and subscription status is key to a satisfying experience with ONE Running APP.
Step-by-Step Process to Request Your ONE Running APP Refund Like a Pro
If you purchased through ONE Running APP.com:
Visit the ONE Running APP website and log in to your account.
Navigate to the Account Settings section.
Select Billing History.
Locate the subscription or charge you wish to request a refund for.
Click on Request Refund next to the relevant charge.
In the provided message box, mention that the subscription renewed without notice or that the account was unused since the last renewal.
Submit your refund request and check your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the ONE Running APP subscription in the list.
Tap on it, then scroll down to select Report a Problem.
Choose the relevant issue, such as did not mean to purchase or did not authorize this charge.
In the comments, clarify that the subscription renewed unexpectedly or emphasize the account was inactive.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the profile icon in the top right corner.
Select Payments & subscriptions then tap on Subscriptions.
Find the ONE Running APP subscription and select it.
Tap on Cancel Subscription.
Once canceled, tap on Report a Problem and choose Request a refund.
Indicate that the subscription renewed without notice or that the account hasn't been used recently.
Follow the prompts to submit your refund request.
If you purchased through Roku:
Log in to your Roku account on the Roku website.
Navigate to Manage Account.
Scroll to find the Subscription section.
Locate the ONE Running APP subscription.
Click on Cancel Subscription first.
After cancellation, click Request a Refund.
In the message, state that the subscription charged unexpectedly or that your account has been dormant.
Submit your request and check for a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to ONE Running APP for Refund
Script
Copy
Subject: Refund Request – ONE Running APP Account [Your Email]
Dear ONE Running APP Support Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
As a result, I would like to request a refund of [Amount].
I have attached any relevant documentation to support my request.
If possible, please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This means we are reviewing your request. Please allow up to 3 business days for processing.
Processing
Your refund is currently being processed.
We are working hard to finalize your refund. It should be completed within 5 business days.
Refunded
Your refund has been successfully completed.
You can expect to see the funds reflected in your account within 3-5 business days.
Partially Refunded
A portion of your total amount has been refunded.
Only part of your order was eligible for a refund. Please check your email for details.
Completed
The refund process has been completed.
All necessary actions have been finalized. Your case is closed.
Canceled
Your refund request has been canceled.
If you did not initiate this, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ONE Running APP, users often encounter various situations that lead to refund requests. Here are a few realistic scenarios where users successfully claimed refunds:
User Upgrade Change: A user decided to upgrade their subscription from a basic plan to a premium one but quickly realized the premium features didn’t meet their expectations. After reaching out to customer support within the trial period, they were able to revert to the basic plan and receive a refund for the difference in cost.
Event Cancellation: A runner registered for a virtual marathon but had to withdraw due to unforeseen circumstances. Upon submitting the cancellation request through the app, they were granted a full refund for their registration fee as outlined in the event policy.
In-App Purchase Adjustment: After purchasing a coaching program, a user found that the timing didn’t align with their schedule. They contacted customer support to explain the situation, and with a short verification process, the team issued a refund for the unused portion of the program, ensuring a smooth resolution.
Subscription Billing Inquiry: A user noticed an upcoming renewal on their account and decided not to continue their subscription. They contacted customer service for clarification on the renewal policy and to request a refund for the pending charge. The team confirmed the cancellation and promptly processed the refund as per the terms of service.
The Easiest Way to Get a ONE Running APP Refund
If you're frustrated trying to get a refund from ONE Running APP—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ONE Running APP is straightforward and efficient. Here are the specific steps you can take to stay updated on your refund process:
Email Notifications: Once you request a refund, ONE Running APP sends a confirmation email detailing the request. Look for emails from ‘support@onerunning.io’ for updates on your refund status.
In-App Notifications: If you have the ONE Running APP mobile app, ensure that notifications are enabled. You will receive real-time updates directly in the app regarding the progress of your refund.
Account Dashboard: Log into your account on ONE Running APP and navigate to the Order History section. Here, you can find detailed information about your past orders along with their respective refund statuses.
Billing Section: For a comprehensive view of your financial transactions, check the Billing section within your account settings. This will provide insights into completed refunds and their processing dates.
Progress Details: ONE Running APP communicates the stages of your refund process, including when it is being processed, approved, and when you can expect the funds to be returned to your original payment method.
FAQ Section: Visit the Help Center on the ONE Running APP website to find answers to common refund-related questions. This section also offers guidance on understanding the timeframe for refund processing.
FAQ
Refunds for missed cancellations are generally not available, as our policy emphasizes the importance of timely cancellations. We encourage users to carefully manage their subscription settings to avoid unintended charges. If you have further questions or need assistance, please reach out to our support team.
Refund processing times can vary depending on your bank or payment provider, but typically it may take 5 to 10 business days for a refund to appear in your account after it's been issued. Please check with your financial institution for specific timelines related to your account.
If you see a charge but do not have an active subscription, please first check your account details to confirm your subscription status. If you still believe there is a discrepancy, contact our customer support team through the app or website for assistance. They will help you investigate the charge and provide the necessary information.
If you're unable to obtain a refund directly from ONE Running APP, you may consider reaching out to customer service again for additional assistance. Additionally, escalating your inquiry within the support system may provide further options. It's also a good idea to review your account details to ensure all relevant information is accounted for in your request.
If ONE Running APP refuses to issue a refund, consider re-evaluating the refund policy to ensure all conditions were met. You may also choose to contact customer support again for further clarification or assistance. Additionally, reviewing your account details may provide insight into the transaction that could help in resolving the matter.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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