Billing concerns often take a backseat until an unexpected charge catches your attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at One Yoga NYC, outlining eligibility criteria and providing a clear step-by-step process for requesting your money back swiftly and efficiently. Whether you're unsure about the refund policy or need assistance navigating the process, we're here to help you find the answers you need.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username with One Yoga NYC.
Transaction Receipt: A copy or screenshot of your payment receipt or transaction confirmation email from the date of purchase.
Class Details: Information about the specific class, workshop, or membership you are seeking a refund for, including the date and time.
Refund Request Form: Any specific forms or online submission required by One Yoga NYC for processing refund requests.
Reason for Refund: A clear explanation outlining why you are requesting a refund, whether due to cancellations, scheduling conflicts, or dissatisfaction.
Contact Information: Your current phone number and an alternative method of contact to expedite any follow-ups regarding your request.
Policy Confirmation: Familiarity with One Yoga NYC's refund policy to ensure your request aligns with their terms.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Cash
Refund at studio upon request
Check
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from One Yoga NYC
At One Yoga NYC, users have specific rights regarding their membership and service purchases, particularly in relation to refunds. Understanding the scenarios that might qualify for a refund is essential for optimal engagement with our services. Generally, refunds may be considered under certain circumstances outlined in our policies.
Class Cancellations: If a class is canceled by One Yoga NYC, individuals may be eligible for a full refund or credit towards future classes.
Membership Hold: In cases where a user has placed their membership on hold, any fees associated with the period of inactivity may be eligible for a refund.
Trial Memberships: Users who did not attend any classes during their trial period may qualify for a refund if they make a request within the designated time frame after the trial ends.
Special Events: Refunds may be available for special events or workshops if the cancellation is communicated within a specified notice period as indicated at the time of registration.
Service Quality: If a user feels that a service did not meet their expectations due to verifiable issues, they could inquire about eligibility for a refund, depending on the circumstances.
For specific inquiries regarding eligibility for refunds, we encourage users to contact our support team to discuss their circumstances. Each case may be reviewed individually to determine the best possible resolution.
Step-by-Step Process to Request Your One Yoga NYC Refund Like a Pro
If you purchased through One Yoga NYC:
Go to the One Yoga NYC website.
Log into your account using your email and password.
Navigate to the Account Settings section.
Select Billing or Payments.
Look for the Transaction History or Membership Details section.
Find the transaction you want a refund for and click on Request Refund.
In the message box, state that you did not receive notice of your renewal.
Provide any additional context, such as mentioning the account was unused during the billing period.
Submit your request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and tap on the One Yoga NYC subscription.
Scroll down and select Report a Problem.
In the pop-up, choose the reason for the refund and mention that you were not notified about the renewal.
Provide brief details, emphasizing that your account has seen no usage.
Submit your report and wait for a confirmation email from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu (three horizontal lines) in the upper-left corner.
Select Account.
Navigate to Purchase History.
Find the One Yoga NYC purchase.
Tap on it, then select Refund.
Choose the reason for your refund, and note that you did not receive a renewal notice.
Submit your request and wait for an email confirmation from Google.
If you purchased through Roku:
Access your Roku device and press the Home button.
Scroll to and select Streaming Channels.
Select My Channels and find One Yoga NYC.
Highlight the channel and press the * button on your remote.
Choose Manage Subscription.
Select Cancel Subscription to start the process.
After cancellation, go back to the Steam Streaming Channels section.
Choose Roku Support, and click on Request a Refund.
Indicate your reason stating no prior renewal notification was received.
Wait for confirmation from Roku regarding your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to One Yoga NYC for Refund
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Subject: Refund Request – One Yoga NYC Account [Your Email]
Dear One Yoga NYC Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation related to this request, if applicable.
I would appreciate a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
Your request will be reviewed, and you can expect an update within 3-5 business days.
Processing
Your refund has been approved and is currently being processed.
Funds should be credited back to your account within 5-7 business days.
Refunded
Your refund has been completed and the amount has been returned to your payment method.
You should see the credited amount in your account shortly; please check your statement.
Partially Refunded
A part of your original payment has been refunded.
If you have questions regarding the remaining balance, please reach out to our support.
Canceled
Your refund request has been canceled.
Please contact us if you wish to discuss this decision.
Completed
All processes related to your refund are finalized.
You can return to your classes knowing your account is settled.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At One Yoga NYC, users engage in various membership options, workshops, and classes that enhance their wellness experience. Here are some common scenarios where users successfully claimed refunds:
Membership Change Requests: A member decided to upgrade their monthly membership to an annual plan just before the renewal date. After realizing they needed more time to decide, they contacted One Yoga NYC, provided the necessary details, and were issued a full refund for the recent transaction.
Workshop Cancellation: A participant registered for a Yoga Retreat workshop but had to cancel due to a family emergency. They reached out to customer support within the cancellation policy timeframe and received a prompt refund for their workshop fee, appreciating the understanding nature of the staff.
Class Scheduling Conflict: A student booked several classes on the One Yoga NYC app but accidentally double-booked themselves. Upon noticing the error, they contacted support, explained the situation, and were able to receive a refund for the class they couldn’t attend, making their scheduling easier in the future.
Promotional Code Issue: A user attempted to apply a promotional code for a class package but faced technical difficulties during checkout. After reaching out to support and explaining the situation, they were granted a refund and the promotional rate was honored for their next purchase, showcasing One Yoga NYC’s commitment to customer satisfaction.
The Easiest Way to Get a One Yoga NYC Refund
If you're frustrated trying to get a refund from One Yoga NYC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at One Yoga NYC is straightforward and designed to keep you informed throughout the process. Here are some efficient ways to stay updated on your refund:
Check Your Email: One Yoga NYC sends email notifications regarding your refund status. Look for emails titled "Refund Confirmation" or "Refund Update" that provide information on when the refund was processed and any expected timelines.
Log into Your Account: Access the One Yoga NYC account dashboard through the website or mobile app. Navigate to the "Order History" section to view detailed information about your past purchases and any refunds associated with them.
Account Settings: In your account settings, you will find a dedicated "Billing" section where you can see your transaction history. This area provides real-time updates on the status of your refund.
Mobile App Notifications: If you use the One Yoga NYC mobile app, enable notifications to receive instant alerts about your refund progress. The app may provide updates directly on your home screen.
Customer Support: If you have questions or concerns about your refund, you can reach out to One Yoga NYC’s customer support via the app or website. They can provide personalized updates regarding your refund status.
FAQ
Unfortunately, if you forget to cancel your membership before the deadline, refunds are not typically provided. We recommend setting reminders for cancellations to help avoid this situation in the future. If you have any specific concerns, feel free to reach out to our support team for assistance.
Refunds typically take 5 to 10 business days to process after they have been initiated. The exact timing may vary depending on your bank or credit card issuer. For the most up-to-date information, it's always best to check with your financial institution.
If you see a charge but don’t have an active subscription, please first double-check your account details to confirm your subscription status. If everything appears correct, contact our support team at hello@theoneyoganyc.com with any relevant information, and we’ll assist you in resolving the issue promptly.
If you are unable to obtain a refund directly from One Yoga NYC, consider reaching out to their customer service team again for further assistance. You may also explore options to escalate your inquiry within their support system to ensure your request is properly addressed. Additionally, reviewing your account details and confirming any policies related to refunds may provide further clarity on your situation.
If One Yoga NYC refuses to issue a refund, you can start by reviewing their refund policy to ensure you understand the guidelines. Additionally, consider reaching out to their customer support again for further clarification or to explore other options that may be available. It might also be helpful to check your account details to confirm the status of your transactions.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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